Five Star Ford

Bought a new Ford F-150 Platinum After searching the internet for the type of vehicle I was looking for, I found it at Five Star Ford in NRH. When I arrived at the dealership Diron After searching the internet for the type of vehicle I was looking for, I found it at Five Star Ford in NRH. When I arrived at the dealership Diron greeted me and we quickly discussed the vehicle I had found online. Once I confirmed it was what I wanted he began the paperwork and we spent some time talking about items such as financing, insurance, and other extras. Diron was great at presenting options but not trying to push anything on me. He also did an excellent job of explaining how we arrived at the final price. Once Diron completed all the paperwork I then spoke to David to finalize everything. The details were discussed one more time to verify everything was as I expected. David was very accommodating, answering any last minute questions I could think of. Overall I had a great experience at Five Star Ford in NRH and would recommend them to anyone. More

Five Star Ford is all about the customer My husband and I went in to purchase a 2017 Mustang GT. Lee Clanton was our sales rep and he made everything painless. We were in and out of there i My husband and I went in to purchase a 2017 Mustang GT. Lee Clanton was our sales rep and he made everything painless. We were in and out of there in record time - with the new car. More

Great Experience! I met Crystal Sanders at a Banking Dinner. John Little was very helpful AND patient giving me good information, they are both friendly and profession I met Crystal Sanders at a Banking Dinner. John Little was very helpful AND patient giving me good information, they are both friendly and professional! Good Teamwork! More

Another great purchase frim Five Star Ford (NRH) This was my third purchase from the Sam Pack dealership Five Star Ford. As with previous purchases I appreciated the no haggle, no pressure sales team This was my third purchase from the Sam Pack dealership Five Star Ford. As with previous purchases I appreciated the no haggle, no pressure sales team. Sales Mgr. Jeff Crabtree (who was a salesman when I made my first purchase almost ten years ago) is just a great gentleman to work with. Wayne Biggers worked out a very reasonable trade-in toward the SUV that I wanted, and the bottom line is that I could not be more pleased with the purchase, the sales atmosphere, the customer service, or the fact that they beat the preapproved finance offer that I brought to the table. Five Star Ford is truly a 5-Star experiennce. More

excellent experience I had nice experience . Eddie heard what we were wanting and worked to get what we were wanting. He was wonderful and not pushy like some salespeople I had nice experience . Eddie heard what we were wanting and worked to get what we were wanting. He was wonderful and not pushy like some salespeople can be. More

Internet sales We found a car through the USAA buying app and where able too come down from Kansas and purchase a vehicle through this dealership. They were very he We found a car through the USAA buying app and where able too come down from Kansas and purchase a vehicle through this dealership. They were very helpful and understanding in the fact that we were coming from out of state. More

Excellent Experience I purchased a 2015 Ford Focus a couple years ago and as you know there are issues with the transmission. When I first purchased the vehicle, I thought I purchased a 2015 Ford Focus a couple years ago and as you know there are issues with the transmission. When I first purchased the vehicle, I thought it was great. I understand the concept of the manual/automatic transmission module thing and saving on gas and such however, it’s not practical. I had the transmission reset and recalibrated with only temporary performance results. I was in the process of actually setting up another service call to have the transmission looked at again. Meanwhile, I was receiving notifications about upgrading to the new 2017 Focus but didn’t want to upgrade with the same style transmission. I called and talked with Crystal Sanders to ask if these promotions were valid and what was the deal. She helped me understand the rebates and promotions with regards to my 2015 Focus and the improved features of the 2017 Focus. I was very leery at first considering I had paid two years into my vehicle however, I was not happy with the performance at all. Fast forward to June 16, 2017, I went in the dealership and Crystal greeted me with her big beautiful smile as she always does. She asked if I was okay with received help from Brieanna Lopez because she was with a customer when I arrived. No problem. I began working with Brieanna and explained my frustration with the transmission style in the Focus vehicles. She was very understanding. Instead of trying to sell me on the new Focus we discussed the option of moving into the 2017 Ford Fusion. I was ecstatic because just a few years ago it wasn’t an option. We began processing the paperwork and all was completed…now on to Finance. I waited patiently until Will Green called me in his office. Not only was I approved for the brand new 2017 Ford Fusion, I qualified for 0% interest!!! Will worked with Ford Motor Credit through a discrepancy that somehow showed in their system but no were else until…RESOLVED and APPROVED!! Will called me in his office and had the biggest smile on his face. He was so excited he was able to process the deal to the closing and delivery of keys in hand. I went from paying 15% interest charge on my 2015 Ford Focus to 0% on my 2017 Ford Fusion… unheard of in only 2 years. I did the work on my end and Will did the work on his and we both watched GOD CHANGE THANGS!!! I was patience with the whole process and when some told Will “no deal” and to let me walk, he had the faith to “keep pushing”! My experiences at Five Star Ford (Sales and Service) have always been very pleasant. From the time you walk in the door until you walk out, everyone is so pleasant and accommodating. I absolutely LOVE MY FUSION!!! The most important thing is a true automatic transmission!!! The team that worked on my deal was great! Brieanna stayed past her initial time to leave to be there to deliver my vehicle herself! The customer service that was provided was excellent! I will return to Five Star Ford for my next purchase and encourage everyone to see their great team of professionals for your car buying experience. More

Helpful and Professional The salesperson (Jesus) was very helpful and professional. Took time to look for vehicles that met my requirements to test drive. Was very informed The salesperson (Jesus) was very helpful and professional. Took time to look for vehicles that met my requirements to test drive. Was very informed about the vehicles - I was comparing 2 models (Escape and Edge) and his insight was very helpful in making my decision. Also, anytime I was in the sales area, everyone was friendly and helpful. While the financing process seemed to take awhile, the person was very efficient and worked with me to get the interest rate I was looking for. The SYNC class was very informative and helpful. The trainer new his "stuff" More

Chrysler Chattanooga Taylor Simmons my service dealer is the Taylor Simmons takes care of my service needs for over 2 years now he takes care of my car he lets me know what maintenance might be needed on it he' Taylor Simmons takes care of my service needs for over 2 years now he takes care of my car he lets me know what maintenance might be needed on it he's very nice guy easy to talk to and he takes care of everything he's my guy Taylor Simmons More

Great experience Loved this dealership. Everyone was nice and friendly and no pressure. I would highly recommend. Great selection of vehicles. They listened and got m Loved this dealership. Everyone was nice and friendly and no pressure. I would highly recommend. Great selection of vehicles. They listened and got me in the vehicle I wanted. More