Five Star Ford

Multiple trips in a week for warranty I took my 2016 Mustang GT in for a check engine light, the vehicle only has 20k miles on it. It turned out to be a random misfire, then a cylinder 8 m I took my 2016 Mustang GT in for a check engine light, the vehicle only has 20k miles on it. It turned out to be a random misfire, then a cylinder 8 misfire and dead cylinder. I turned it in on a Monday afternoon then picked it up on a Thursday afternoon, i then turned around and took it back for the same reasons on that Saturday morning. I received a call Monday afternoon saying my timing was out and that they will need to keep it until the end of the month to get it back to the heavy line service department. I spoke with the service manager and was told to not be concerned even though he has never heard of these issues happening before, my main concern is that this car is a year old and was bought brand new and has been kept up to date on all services. This is my only source of transportation to school and work, having to pay for a vehicle I can no longer drive is unacceptable. Granted a rental was given but not what I am paying my hard earned money for. I was informed that if another accurance was to arise then the engineers will have to be notified and my car again will be turned in for a undetermined amount of time. I just feel like this is a horrible issue that needs to be looked into further then just being dismissed as a random event. This situation has left a bad taste in my mouth over all, I pay a lot of money for something I can not enjoy. More

You can't beat the 5 Star Ford experience!! Buying a new car can be a harrowing event. But NOT when you go to 5 Star Ford!! From the moment I stepped out of the car and was greeted by Bashar, to Buying a new car can be a harrowing event. But NOT when you go to 5 Star Ford!! From the moment I stepped out of the car and was greeted by Bashar, to the moment I drove my new Explorer off the lot was exceptional! Bashar was knowledgeable about the vehicles available and knew all of the differences when I asked about the different models of the Explorer. He helped me make the best decision for what was important to me in a vehicle. The application and finance portion went just as smooth. I was offered refreshments and lounged watching golf while wrapping everything up. Afteer document signing, Bashar ushered me out to my new car which was detailed beautifully. Bashar went over the features again to ensure I was comfortable with all of the technology and operating my new Explorer. I drove away feeling elated about the entire car buying experience!! So, if you are in the market for a new vehicle, head to 5 Star Ford in N. Richland Hills for exceptional customer service and a fantastic car buying experience!!! Thank you 5 Star!!! More

Bryan is awesome! Bryan made sure that i was completely happy from the moment i pulled onto the lot and saw it to after i drove off, making sure everything still was pe Bryan made sure that i was completely happy from the moment i pulled onto the lot and saw it to after i drove off, making sure everything still was perfect. he even showed me how to work some of the features inside the car. he was also fun to talk to, making the long process not so boring. great service. the only thing is that i wish the process was a bit more efficient. i was there for 4 hours, totally worth the time, but it would have been nice to get out of there quicker. overall, a great place to buy a car and bryan is awesome! More

Definitely consider this dealership I appreciate the shopping experience I had. Sam called me back quickly after I filled out contact info online. He secured the deal and even picked me I appreciate the shopping experience I had. Sam called me back quickly after I filled out contact info online. He secured the deal and even picked me up at the airport. This was an unique experience for me purchasing a truck this way and I will probably do it again since I do not enjoy the "typical" dealer experience where I am stuck in a lonely room while the deal is being made. It was worth the quick flight to Dallas. Sam was very personable and I enjoyed my time working with him. I liked the fact that I felt he was truly showing me the person he is and not hiding something - which has been my experience with local salespeople. I don't like the upsell attempt from the finance guys when purchasing but I do understand why it is done. David was good at his job with this and explained the options well but I held firm and left without the add-ons just as I had planned. I appreciate that David did not show discontent with me because the last purchase I made at a different dealership did not go as well and the individual actually got angry with me and made me feel guilty - or at least tried to. I even had the fortune to talk with Hector while I was waiting. Great conversation and I learned that he loves to deep sea fish with his military buddies. He didn't sell me a truck but he helped sell the dealership to me for future references and possible purchases. The gentleman helping with the SYNC (can't remember name) also dropped by and checked over the vehicle closely. Made sure I didn't have any questions and took the time to get me the handouts for a class I couldn't attend due to timing. Overall, it was a great experience and I have already recommended this dealership to a coworker who was considering you for a future purchase. More

5 STAR EXPERIENCE My husband and I recently purchased our dream truck from Five Star Ford. It is a used F350 King Ranch my husband's dream truck! Our salesman Jim Fair My husband and I recently purchased our dream truck from Five Star Ford. It is a used F350 King Ranch my husband's dream truck! Our salesman Jim Fairweather has gone above and beyond to make sure that everything is great for us. I cannot say enough nice things about Jim. His professionalism, knowledge and customer service is hard to find in todays world. He kept in contact with me the entire time to always keep me updated. If you need a car or truck this is the guy to see! Thanks so much Jim... Bobby and Lavonne Brock More

New car buying experience In the last 2 weeks we purchased our 2nd new vehicle in the last year and a half from Five Star Ford. Both times we have found exactly what we were l In the last 2 weeks we purchased our 2nd new vehicle in the last year and a half from Five Star Ford. Both times we have found exactly what we were looking for and at the price point we were wanting for our budget. Both times this was accomplished by our salesman John Little and with the help of Crystal Sanders listening to exactly what we wanted. Many times salespersons try to sell you what they think you should get. John Little listened to what we wanted and showed us exactly what we asked for. This is why we bought 2 new Ford Escape Titanium from Five Star Ford and will go back to him 1st for any future car buying needs. I would also like to add that David Hill in the finance office showed us exceptional customer service and was very respectful of our time. In conclusion I would say that Five Star Ford has hired some exceptional people to take care of their customers and I highly recommend. More

Best car buying experience ever! I had the best experience ever. I told Marisa what I was looking for and she found it quickly! We drove down from OKC and were treated great! I highly I had the best experience ever. I told Marisa what I was looking for and she found it quickly! We drove down from OKC and were treated great! I highly recommend 5 Star Ford in North Richland Hills! Ask for Marisa! More

Above and Beyond! I just purchased my third vehicle from Five Star Ford NRH and I am so pleased. Bob Nemri was fabulous! He and Will Green helped me find the car and c I just purchased my third vehicle from Five Star Ford NRH and I am so pleased. Bob Nemri was fabulous! He and Will Green helped me find the car and complete all of the paperwork quickly so I could get to my next appointment on time. They treated me with courtesy and respect. I appreciate the follow-up after my purchase and especially appreciate the sales manager Brian who took time to answer some questions I had a few days after I purchased the vehicle. It was a great car-buying experience and I love my Ford Escape! More

Amazing Customer Service I purchased a used 2014 Nissan pathfinder and my experience with Five Star ford NRH was by far the best dealer experience I've ever had. No haggle, ve I purchased a used 2014 Nissan pathfinder and my experience with Five Star ford NRH was by far the best dealer experience I've ever had. No haggle, very honest salesmen. Daniel Trauth and Travis Ferguson were the two salesmen I worked with and both of them were very helpful and professional. The finance associate was pleasant as well. I would recommend Five Star Ford NRH to anyone who is looking for a great car buying experience. More

Another Great Experience This is the second time I've worked with Jason Howell to achieve my vehicle needs. Each time I've dealt with Jason, he's made the experience a smooth This is the second time I've worked with Jason Howell to achieve my vehicle needs. Each time I've dealt with Jason, he's made the experience a smooth one. I tell him what I'm looking for, he finds the perfect vehicle for my needs and we close the deal within a couple hours. It couldn't be any less stressful. I'm a Five Star Ford Customer for life! More