Five Star Ford

The best I've ever had. Very impressed with the staff! I bought a brand new F-150 in January from a good dealership in South Texas - Hacienda Ford, but while 500 miles away from home a message popped up th I bought a brand new F-150 in January from a good dealership in South Texas - Hacienda Ford, but while 500 miles away from home a message popped up that something was wrong. It was a Thursday night so I knew I had to get it fixed ASAP. I was far away from home and had many more miles to drive during the weekend for business, so early Friday morning I went to a certain Ford dealership in west Ft. Worth and they didn't seem interested at all in helping me out. Kinda blew me off! I then drove to Five Star Ford. I have owed many cars, trucks and vans through my life and I've NEVER had such a good experiance at any dealership. I was totally impressed with all your service staff and their undertrsanding of my delima. They went way out of their way to help me and I am so thankful. Landon Owens was AWESOME. What a Fantastic young man he was. I have nothing to say but Praise for his concern and willingness to do what it took to make a Ford customer, (even though I didn't purchase my F-150 at Five Star) feel important. He was AWESOME! More

Was all good until after the sale! Got a great price so took out the extended warranty. Price given on warranty was for one year and. . . finance guy did not mention it should have bee Got a great price so took out the extended warranty. Price given on warranty was for one year and. . . finance guy did not mention it should have been times 6! Have emailed salesperson twice to find out about a $500.00 credit we should have received and he has not responded. Also stated that I wanted to buy a new truck;, possibly two now with my son looking. Still no response. I don't get it. Going in today to shop. More

Amazing and Fun My husband, (Steve Foulks), and I (Ann) went to Five Star to buy a new truck. This experience was amazing and fun. We laughed as much as we were serio My husband, (Steve Foulks), and I (Ann) went to Five Star to buy a new truck. This experience was amazing and fun. We laughed as much as we were serious. These guys, Bob Nemri & Tony Snyder are the best. More

Ron is the sole reason I am at Five Star Ford! I am a female driver in my 50's. Over the years I began to mistrust dealerships, so I started taking my vehicle to an individual mechanic. About a y I am a female driver in my 50's. Over the years I began to mistrust dealerships, so I started taking my vehicle to an individual mechanic. About a year ago my mechanic let me down and that's how I met Ron Baron. I was caught in the middle of what my mechanic was telling me and what Ron was seeing when I brought my SUV to 5 Star. Ron took the time and the patience to explain the issue to me; to give me options to fix the issue and gave me time to think about what I wanted to do next. From our discussions, I decided to have Five Star repair my vehicle. After the repair I was still having some issues but Ron took care of it and the service department did not charge me at all to repair those remaining issues. Back in December when my SUV needed a new transmission Ron helped me walk through what the cost would be to keep the 10 year old vehicle and repair it or to get a different car. He never pushed me to go and look at the cars at the dealership. He just suggested I might want to look to compare what the prices were with the end of year rebates. Ultimately after looking at the new car pricing with rebates and talking to Ron about the cost to repair my car; I made the decision to buy another vehicle. All through this process I was never pushed or felt like I didn't know how to make the decision on my own. That's a big deal for a female. Since then I have referred 2 other people to 5 Star and they have purchased vehicles. I will be honest. If Ron goes to another Ford service dealership in my area, I will follow him. With all the employees that I have met at 5 Star Ford - everyone has been positive, helpful and courteous. Ron is the best for me. He is above and beyond my previous dealership experiences. His attention to detail, thoughtful follow up, honesty, patience and integrity are what makes him the best. Thank you, Nancy S More

Amazing service Ollie was a tremendous help! She made my first time buyer experience a breeze. She helped me get the best deal possible. Ask for Ollie! Ollie was a tremendous help! She made my first time buyer experience a breeze. She helped me get the best deal possible. Ask for Ollie! More

Outstanding Sales and Finance Team This is our 8th vehicle to buy with David Deger. He always tells us what can and can't be done. He never plays games to put you into something you don This is our 8th vehicle to buy with David Deger. He always tells us what can and can't be done. He never plays games to put you into something you don't want. We looked at a few vehicles one weekend, had a couple of calls throughout the week and set up a time to come in the next weekend. He had the truck ready to go and we spent just a little time in the office to finalize everything. Then we moved over to finance and had one of the best finance experiences ever. The Tut Experience. this guy made one of the final proceses the most entertaining ever. His energy is during the process is above all. Ask for David and Tut when you go in, they will always go above and beyond for you. More

Absolutely Outstanding! I had an excellent experience purchasing my new vehicle. Actually, It was the best experience I have had at a dealership. The service and professional I had an excellent experience purchasing my new vehicle. Actually, It was the best experience I have had at a dealership. The service and professionalism was second to none. Eddie Laguana dropped what he was doing to help me when I walked in. He was extremely knowledgable and professional. He made me feel comfortable and was not overbearing. He exemplified leadership and drive from the start. There was not a detail that he missed. He made sure that I knew everything about the process and the vehicle. He took the time to help training me on the Ford Touch Sync system and made the whole process easy. I will definitely refer anyone I come across to 5 Star Ford. Processing the necessary paper work with Tut Edwards was outstanding. He gave me what he calls "The Tut Edwards Ford Experience." He was extremely knowledgeable and friendly. He made it simple and fun. Really took the time to answer all questions and is excellent at his job. Jim Rich introduced me to the vehicle and checked on me throughout the whole process to ensure that I was being taken care of. Very polite and professional. He followed up with me via email and a phone call to ensure that all was well. Overall, I really appreciate the excellent service I received from the whole team. More

My experience with Ford As soon as I arrived at the dealership, i was greeted by a very nice & handy staff, just how it should be when dealing with business professionals. Th As soon as I arrived at the dealership, i was greeted by a very nice & handy staff, just how it should be when dealing with business professionals. The time that I spent at the dealership was very short, I went in, saw the truck I wanted, made the deal, & I was on my way. I highly recommend this dealership to anybody looking for a good buy. More

Excellent experience One of the easiest transactions, ever with a car dealership. Would highly recommend Mel to anyone looking for a fast and fair transaction. Great exper One of the easiest transactions, ever with a car dealership. Would highly recommend Mel to anyone looking for a fast and fair transaction. Great experience for the second time after purchasing another car a few months earlier for daughter. More

Great service as usual! I've bought 2 cars here and had done business with Marisa Thompson over the past 11 years, she has always done an outstanding job whenever I needed a I've bought 2 cars here and had done business with Marisa Thompson over the past 11 years, she has always done an outstanding job whenever I needed a new car. She always kept in touch even when I wasn't in the market. I would not buy a new car from anyone else, however since my last purchase she has moved into management and was unable to sell me a new car (sigh). In fact I was really worried I wouldn't get the same service from someone else. Fortunately my worries were put at ease as Ollie Jackson continued our experience of great customer service at Five Star Ford. Ollie was great!! I would highly recommend buying a car from Ollie. Also, thanks to David Hill in Financing for a job well done and Marisa for still being there as well. This is a great place to buy a car! More