Five Star Ford

Pleasant car buying experience This is the first time we had fun buying a vehicle...and, the first time we both felt good when we got home with our new ride. Our experience is pr This is the first time we had fun buying a vehicle...and, the first time we both felt good when we got home with our new ride. Our experience is probably due to the attention we received from Lee. Lee is personable and a great listener. He gave us the information we needed to select the right vehicle for our current needs. Lee went out of his way to make himself available while we took our time making a decision. The pricing is good, trade in values fair, and speed of handling is. by far, the best. More

Ford Escape 2016 We have worked with Marisa for about 10 years and always return to her because she treats us so well. She introduced us to Carlton this time and he wa We have worked with Marisa for about 10 years and always return to her because she treats us so well. She introduced us to Carlton this time and he was just as fantastic as her. We were extremely pleased with the whole experience and, as always, we will return again in the future. Also,as in the past, we will refer our friends that are interested in a Ford vehicle to Carlton and Marisa. More

Great Service This service department did a great job fixing my car and the customer service was top notch! Odie Terry guided me on what needed to be fixed and work This service department did a great job fixing my car and the customer service was top notch! Odie Terry guided me on what needed to be fixed and worked with me to make sure I knew what was getting fixed. Michael Fitch was eager to point me in the right direction. Ric Calderon handled all of the warranty claims and paperwork for me so it ended up costing me absolutely nothing! Charlie Dill & Abel Baldazo were extremely nice and were able to drop me off and pick me up while my car was getting fixed. Overall, the entire process of getting my car fixed was stress free and I appreciate having a service department team like these guys! Thanks! More

Outstanding! I am so thrilled with the customer care I received at Five Star Ford NRH. Randall was amazing. I was not sure what I wanted but he showed me my 2016 I am so thrilled with the customer care I received at Five Star Ford NRH. Randall was amazing. I was not sure what I wanted but he showed me my 2016 Escape and I fell in love. I was positive there was no way he could get me in that vehicle for what my budget allowed. He worked it all out and I drove it home. He is sweet, caring and very dependable. He made me feel right at home and I now have a new friend to add to my list. Of course Joe Ferrantelli was a big part of all of this and was so helpful. Between these 2 guys, my experience was amazing and I am driving a brand new 2016 Escape and love it. David Hill did the financing for me and he took excellent care of me also and made that process a breeze. I would definitely recommend Five Star Ford and especially Randall and Joe to anyone looking for a vehicle, new or used. A big thank you to all of you for an outstanding experience. Nancy Anderson More

Five Star Ford is worth your time I recently had to purchase a car in a limited amount of time. I made contact with a large number of dealerships in the dfw area. Most of those experi I recently had to purchase a car in a limited amount of time. I made contact with a large number of dealerships in the dfw area. Most of those experiences were fairly miserable. Five Star was completely different. John Hillsinger was easy to work with as my salesman. He was informative and patient. I really appreciated that he didn't call my cell-phone 4 times a day after my first test drive. He seems to be a genuinely good guy. Jimmy in finance was professional, courteous, and quick. Moreover, several other employees took a moment to reach out and congratulate me or otherwise express their thanks for my business. The facility is clean, modern and welcoming. The road access is pretty convenient, as well. During this recent car-buying experience.... Five Star Ford was a shining beacon of good in a swirling maestrom of soul-sucking garbage. I'm pretty happy with my experience. You should make a stop there if you're considering Ford. More

Used car purchase Really good experience overall. Sales and finance. Got a really good car at a great price. Time at dealership was short and productive. Would definiti Really good experience overall. Sales and finance. Got a really good car at a great price. Time at dealership was short and productive. Would definitively recommend it. More

Great Experience The experience was terrific. We live in New Mexico and could not find a Ford equipped with the options that we wanted. Tried several other dealershi The experience was terrific. We live in New Mexico and could not find a Ford equipped with the options that we wanted. Tried several other dealerships in Texas and Richland was the best option. The transaction went very smoothly. No problems and was great. Would recommend Richland to anyone who wanted to purchase a new Ford. More

Great people Everyone we came in contact with went above and beyond to get the deal done. I am a first time Ford owner and will return in the future. Everyone we came in contact with went above and beyond to get the deal done. I am a first time Ford owner and will return in the future. More

Chris Adams saved the day! I had a crazy long day at work, forgot my kiddo had a concert at school and almost missed it, then my battery on my Explorer decided to fail... It was I had a crazy long day at work, forgot my kiddo had a concert at school and almost missed it, then my battery on my Explorer decided to fail... It was 6:32 pm when I cruised into the dealership (thankfully, I didn't end up stranded on the highway) and Chris took my car back himself and changed the battery out for me. He's a service advisor... Not a technician, but he obviously didn't want me stranded either. I appreciate him taking the time to take care of my issue at the end of a long day... I'm sure his day was long too :) More

Great Service Oil Change Great all around service! I called ahead to check on an oil change, receptionist was professional and informed me of the estimated wait time. When Great all around service! I called ahead to check on an oil change, receptionist was professional and informed me of the estimated wait time. When I arrived, Service Representative Aaron assisted me and informed me of their "works package" and the expected time. I expressed my expectations. Aaron was a true professional, confident, friendly and met my expectations with the service department. In and out of there within the time I was told it would be. More