Five Star Ford

Best Service Rep Ever! Since the day I first met Steven Carter when I drove into Five Star Ford for a simple oil change and tire rotation, I have been impressed with his as Since the day I first met Steven Carter when I drove into Five Star Ford for a simple oil change and tire rotation, I have been impressed with his assistance and his demeanor. Steven really seems to care about his customers and the service they receive. If I call ahead and leave a message for Steven that I will be visiting the dealership for service, he calls me back to discuss the problem and then makes sure, if at all possible, to be there to greet me and to oversee any work that is done. When the work is complete, if I have any questions, he makes sure I get answers. Service advisors don't get any better than Steven Carter! I would also like to mention Jimmie Mathews, Sync Manager. I just met him during my most recent visit to the dealership, and, again, I couldn't have asked for better assistance with the tech issues I was experiencing with my CMax. Jimmie not only made sure he addressed my issues, but also he went above and beyond to introduce me to features I didn't even know were available. Wonderful! Finally, I would be remiss if I didn't mention the dealership as a whole. Although my experience with Five Star Ford has been limited to a few visits for service, from the manager who stopped by for a chat to the cashiers who have handled my transactions, everyone I have met has been polite and helpful. One must believe that the professionalism I've encountered comes from an attitude projected by those in charge. What an example for other businesses to follow! More

Cleaning the mess of another dealership. Abby Teal at Five Star Ford went above and beyond to make sure the work I needed on my 2015 Fusion Energi was done correctly and properly claimed thro Abby Teal at Five Star Ford went above and beyond to make sure the work I needed on my 2015 Fusion Energi was done correctly and properly claimed through a warranty plan that seemingly to me, was not one of preference. Personally, it took multiple calls and over an hour of wait time with another dealership where I purchased this vehicle to get the simple answer of who my tire coverage was with. Abby cut through the red tape and got everything done. Having purchased my most recent vehicle with Five Star, my experience with both the sales and service department of Five Star Ford remain unmatched. I highly recommend using Abby as she is intelligent, pleasant, and overwhelmingly caring that the customer is treated fairly and accurately. She is tops in her industry. More

Great service all the way around in a timely fashion. Joe Ferrantelli and David Hill did a fantastic job. Great service from the minute I pulled up and put me in a great vehicle and was on my way home qui Joe Ferrantelli and David Hill did a fantastic job. Great service from the minute I pulled up and put me in a great vehicle and was on my way home quickly in my new car that evening. I have two friends that have purchased vehicles at Five Star Ford who also shared the same professional service as I did. Excellent Job! More

Excellent service and friendly. Excellent service. Sean Billhymer and Hector went out of their way to find me the perfect car. I have never had such a great welcome and friendliness Excellent service. Sean Billhymer and Hector went out of their way to find me the perfect car. I have never had such a great welcome and friendliness as I got on Saturday. I recommend Five Star Ford to everyone. You will be happy for going to them. More

Great Car Buying Experience The staff at Five Star Ford in North Richland Hills was great. Both Sales Associates I worked with were awesome. Very friendly and really made the who The staff at Five Star Ford in North Richland Hills was great. Both Sales Associates I worked with were awesome. Very friendly and really made the whole experience hassle free. I finance person was extremely helpful actually made it a fun experience. I would definitely visit this dealership upon buying another car. More

EXCELLENT!!! MM Ross, John Hilsinger, and Anthony Snyder were fantastic. Their professionalism was tremendous as we were really undecided upon which way to go. G MM Ross, John Hilsinger, and Anthony Snyder were fantastic. Their professionalism was tremendous as we were really undecided upon which way to go. GREAT TEAM!!!! More

Great job!!! Just want to say Melvin did a great job with my lease. He took the time to explain everything, and I never felt pressured. If you are looking to lease Just want to say Melvin did a great job with my lease. He took the time to explain everything, and I never felt pressured. If you are looking to lease a car contact Melvin for outstanding service. I will be back!!! More

Great Experience Mario was awesome!!! Got a great deal on our F150 and it was because he took the time to find the exact perfect one for our family! Everyone should go Mario was awesome!!! Got a great deal on our F150 and it was because he took the time to find the exact perfect one for our family! Everyone should go see Mario! More

Awesome experience at 5 Star Ford! This is the 5th vehicle purchased from 5-Star Ford. 4th from Lee Clanton. I was able to tell Lee what I was looking for and not only did he make it This is the 5th vehicle purchased from 5-Star Ford. 4th from Lee Clanton. I was able to tell Lee what I was looking for and not only did he make it happen, he picked my vehicle for me. I couldn't have done any better. Kenny Wilder made the financing process simple. He joked about the "wild experience", but it was more mild than wild. Once we purchased the vehicle, Jimmie Mathews was waiting for us with a smile. He took us to our new vehicle and not only walked us through the Sync process, he synced up our phones, favorites, anything we wanted. He made us feel like we were the only customers at the dealership and would spend hours with us if needed. I cannot say enough good about the dealership and staff. I used to dread having to buy new vehicles. After doing business with 5-Star in North Richland Hills for 9 years and purchasing 5 vehichles there, I won't shop anywhere else! Highly recommended!! Ask for Lee Clanton, he will do the rest. More

Its not how they treat you, its how GREAT you FEEL here!! Lets face it.. if you're like us, we enjoy dealerships about as much as a trip to the dentist! If you have a need for a car, or truck then you MUST Lets face it.. if you're like us, we enjoy dealerships about as much as a trip to the dentist! If you have a need for a car, or truck then you MUST give Mr Jason Howell a call!! You are MORE than a credit score to him. There is a genuine regard for your needs and it ALL STARTS AT THE TOP! Mr Tony Pack is as fine as they come, therefore his employees exemplify his character.The difference here and other dealerships is that these folks are not interested in selling you a car, they are interested in helping you make the BEST choice for your family. There is no pressure here and the energy is all so POSITIVE. In addition, employees work here for a VERY long time! You wont have to worry, they will be here when you come back! Jason worked our deal even on his day off and offered many times to meet us on his day off!! With a happy heart, we left with a dream truck AND car!!! Thank you, MM (monkey monkey, David Hill and Jason Howell... We will never go back to any dealership! Customers for life. More