Five Star Ford

Superb service all the way I called to schedule an appointment to get my car repaired and had the pleasure of talking to Odie. He was very courteous and scheduled me an appoint I called to schedule an appointment to get my car repaired and had the pleasure of talking to Odie. He was very courteous and scheduled me an appointment that day to get my car in for service. I know service advisors get busy with other customers and I called the next day to check on my car mid-morning, left a message and he returned my call within about ten minutes. He checked the status of my car, called me back with the great news that the technician had already checked it out and that the parts required for the repair had already arrived at the dealership. Wow! That was quick. Odie called me back mid-afternoon with the great news that my car would be ready to go shortly. He also scheduled a courtesy pickup for me and by five o'clock, I was on my way home with my car repaired. I can't thank Odie enough for being so courteous and conscientious about keeping me informed and taking care of me after the problems I had had at another nearby dealership trying to get my car repaired. Thank you Odie!!! You're my service advisor from now on!!! More

Made Buying Easy and Fun My husband and I were looking to buy a small truck for our daughter. We dropped in on Five Star Ford on New Year's Day. We were lucky to work with Ric My husband and I were looking to buy a small truck for our daughter. We dropped in on Five Star Ford on New Year's Day. We were lucky to work with Rick Dike, who knew exactly what to show us. This was a truck that had just come in to the dealership. It wasn't even serviced yet. We liked the truck and Rick enough that we bought the truck that day. It was ready to pick up on Saturday. Working with the finance department was super simple. Once we had the vehicle at home, we needed one more bit of service done. That was done very quickly. We are super happy with our entire experience at Five Star Ford. More

The best customer service on the planet We applied online and Jason Howell returned our call, within a few short hours he had us a great deal on the vehicle we picked. We told him that we c We applied online and Jason Howell returned our call, within a few short hours he had us a great deal on the vehicle we picked. We told him that we could not arrive until 8pm to do the deal. Even though he got off work at 6pm he waited for us to get there. Once there he and the finance manager got us an even better finance offer than originally quoted. Jason was very knowledgeable about the vehicle itself and the technology built into it. He spent time showing us how everything works and gave us information on how to join classes to learn the rest. I can't say enough about how good the service was. The finance manager went above and beyond as well, he explained the original finance options and after a few minutes of talking he offered us an even better finance rate, even though he didn't have to. It was the best customer service I have ever received buying a vehicle. More

Most Pleasant Car Buying Experience EVER!!! From the prompt reply on an internet request, to the pleasant buying experience with the internet manager, Mel Seibel, to being treated to the Tutman From the prompt reply on an internet request, to the pleasant buying experience with the internet manager, Mel Seibel, to being treated to the Tutman experience from the finance department, this was by far the most enjoying and stressless car buying experience. In addition, getting to meet Burma Turner after finalizing my purchase who congratulated me on my purchase only reinforced my pleasure with having selected Sam Pack Five Star Ford in North Richland Hills for my purchase. I will recommend them to everyone that asks for my opinion on my experience. More

Purchse a new pick-up truck The salesman was honest with me about damage to the vehicle I was going to buy. He was able to find another vehicle for me in the same day. The salesman was honest with me about damage to the vehicle I was going to buy. He was able to find another vehicle for me in the same day. More

Tire Warning Light I went to shop without an appointment to have pressure checked in tires due to warning light. I had just purchased my Explorer in December as lease I went to shop without an appointment to have pressure checked in tires due to warning light. I had just purchased my Explorer in December as lease was ending soon and purchased extended warranties which included the tires. They discovered a nail in my right front tire and replaced it under warranty. Excellent Service !! More

Buying new car for wife Sam Pack's Ford has been the best buying experience in a long time. Bashar (Bob) Nemri is one of the best sells people that i have ever dealt with. Sam Pack's Ford has been the best buying experience in a long time. Bashar (Bob) Nemri is one of the best sells people that i have ever dealt with. More

Complete satisfaction on all fronts I'd like to begin my review of Five Star Ford by saying that I'm writing it because I'm feeling an increasing amount of guilt for not having done it a I'd like to begin my review of Five Star Ford by saying that I'm writing it because I'm feeling an increasing amount of guilt for not having done it a long time ago. It's not that they've been putting pressure on me to review them, but that I feel morally obligated to praise these people who are just so wonderful at their jobs. I have done a lot of car shopping and gotten a lot of service on my vehicles at Five Star Ford over the past couple years. My first visit there was to get an oil change on a Mustang I (foolishly) purchased at another dealer. I don't remember much about that experience other than that it went smoothly since it was a few years ago, but while I was waiting for them to finish the oil change, I found a vehicle for sale at an amazing price in the pre-owned lot, which I returned to buy the next day. This is when I met Jim Fairweather. The car buying experience with him was so quick, so smooth, and most importantly, so stress free. He didn't seem as worried about selling us a car as he was about us being satisfied with our experience. While on our test drive, he didn't annoyingly talk my ear off about this feature and that feature. He just let me enjoy the car and told me about the little things that he thought I'd find interesting. I'm sure Jim would have taught me more about the car, but he learned through our conversations that I was a "car guy" who had a bit of knowledge beforehand. All in all, he told me everything I needed to know, and nothing I already did. Buying from Jim was a wonderful experience. I made a second vehicle purchase some months later trading in the Mustang I mentioned earlier for a newer model, but this time, I was assisted by David Hyche. It was yet another perfectly pleasurable experience. David was so laid back that I can't even tell if these sales professionals are even paid commission. He moved at my pace and let me take all the time I needed to think my decision over, and when I finally decided to pull the trigger, signing the papers was a breeze. I'm completely happy with my buying experiences at Five Star Ford. Side note: I can't imagine that there's anyone in the finance department of any dealership who makes the financing process as easy and enjoyable as Tony Snyder did for my two vehicles. My visits to the service department have been equally as enjoyable. My last oil change was quick, the work was performed well, and my service advisor, Steven, didn't recommend any unnecessary services. The other service advisor I've worked with, Ezra, is currently advising me through an engine trouble my new Mustang is having. He quickly got me into a rental car (covered by my extended warranty) and is relaying all the information about my car's diagnosis to me as soon as he gets it. All of these advisors and technicians are great people who I'd come back to for service in a heartbeat. This service department deserves every bit of praise I could give it. I know my baby is in good hands here. More

Our second purchase! What a pleasure! Mel and Jimmy were a pleasure to work with. My wife wasn't feeling well and Mel delivered our new car to our house. What do you call full service? Tha Mel and Jimmy were a pleasure to work with. My wife wasn't feeling well and Mel delivered our new car to our house. What do you call full service? That's it, service with a smile! Thank you so much. More

Very good comunication Had a problem, with an extended warranty. No hassles, and problems was due to a recall, and the dealership didn't hesitate to use the recall instead, Had a problem, with an extended warranty. No hassles, and problems was due to a recall, and the dealership didn't hesitate to use the recall instead, and saved me $$$. Very good communication, and very friendly. More