Five Star Ford

Firt Time Buyer As a first time buyer I could not have asked for a better Sales Associate, Randall Swindell. If you are wanting a great Associate to deal with, Randal As a first time buyer I could not have asked for a better Sales Associate, Randall Swindell. If you are wanting a great Associate to deal with, Randall is your man. Not only does he know his how to handle customers car/truck needs, but he is willing to go out of his way to make sure you are satisfied. He knows how to listen and is not concerned about trying to "push" a sale. Randall was very patient, asked me what my needs were and 2 days later ended up driving off with my new truck. I recommend Randall to anyone who is in need for purchasing a truck/car. More

Felipe Lopez is a awesome Felipe Lopez was excellent in providing us with the best service. Would greatly recommend for excellent service. Everyone was so friendly just a Felipe Lopez was excellent in providing us with the best service. Would greatly recommend for excellent service. Everyone was so friendly just a great place to purchase a vehicle new or used More

No better salesman than Alfred Mr ElDarazi Will remember you Today and 3 years from now And your automobiles are only as good as your service department Thanks Dale Smith Mr ElDarazi Will remember you Today and 3 years from now And your automobiles are only as good as your service department Thanks Dale Smith More

Car Buying Experience My recent car buying experience at Sam Pack's Five Star Ford was very good. Especially helpful was the assistance of Alfredo Valdovinos, Sales Associa My recent car buying experience at Sam Pack's Five Star Ford was very good. Especially helpful was the assistance of Alfredo Valdovinos, Sales Associate. This is my 2nd experience with Freddie. His knowledge and assistance were outstanding. He is very empathetic with the customer's car needs and never displays any impatience, but just listens and listens and listens. I recommend Alfredo to anyone who walks onto the showroom floor looking for help in buying a car or truck. Sincerely, Robert D. Gurney Car Customer More

Great experience buying a special car from 250 miles away. I found the car online and called Jim Rich before 8:00am to find out if it was still available. He told me it was, but would be gone very soon. He wor I found the car online and called Jim Rich before 8:00am to find out if it was still available. He told me it was, but would be gone very soon. He worked with me through the entire process while I worked with my bank to secure financing. I made arrangements to fly out there to take delivery. Jim personally picked me up at the airport. The first thing he had me do was drive the car. (This car is special!) We confirmed that I had insurance and did the paperwork. all smooth and easy. He even bought me lunch before I left town. Great experience. More

Great five star customer service! Had a wonderful experience buying my new 2015 SUV, still learning about all my new gadgets. Special Thanks to Mario Hurley and Jim Fairweather for to Had a wonderful experience buying my new 2015 SUV, still learning about all my new gadgets. Special Thanks to Mario Hurley and Jim Fairweather for top rated customer service and follow thru. More

Customer satisfaction John Little and Crystal Sanders were very polite employees who did not haggle us during the transaction of the vehicle. They help us with getting t John Little and Crystal Sanders were very polite employees who did not haggle us during the transaction of the vehicle. They help us with getting to the price we wanted for the trade in and purchase of the new vehicle. I will definitely tell my friends and family about the great experience at five Star Ford. All the employees are very nice and friendly and we will definitely be back when we purchase a new vehicle. . More

Great personal service Randall Swindell was very patient and thorough with me as he helped me with my purchase of a Ford F150. He worked with me through the decision to pur Randall Swindell was very patient and thorough with me as he helped me with my purchase of a Ford F150. He worked with me through the decision to purchase a pre-owned vehicle vs. a new one. I was impressed with his demeanor and will use him and the dealership again. Tut was also very helpful with the financing and extended warranty. More

Superior service I actually came into the dealership to get my car serviced. While I was waiting, I decided to inquire about a new escape. I explained to Aaron exactly I actually came into the dealership to get my car serviced. While I was waiting, I decided to inquire about a new escape. I explained to Aaron exactly what I was looking for. I wasn't even expecting to buy a new car. Aaron worked a miracle to get me exactly what I wanted. He spent the rest of the day meeting my demands. He was like superman. I walked out of there with a brand new Escape. I am forever grateful to Aaron for working with me and meeting my difficult demands. What an awesome experience! More

The Best Customer Service! We went in to look at a special running for the month of May at Five Star Ford and the friendly customer staff could not have been more professional a We went in to look at a special running for the month of May at Five Star Ford and the friendly customer staff could not have been more professional and calming. It can be a nervous and intimidating process, as I haven't purchased a new vehicle personally in many years, so I took my brother with me, but your entire staff, and mainly our Rep, Ollie Jackson, could not have done a better job at putting me at ease and feeling comfortable about the entire process. They were all incredible. So much so, that my brother and his wife, we own Fords also, but live in Dallas, took Ollie's business cards and the other staff who assisted, and said that they were going to drive over to Ft. Worth to this location for the next time they are ready to purchase their next vehicles. Believe me, that says a lot. Everyone there who helped in the process was just so genuine, it gave me a new perspective for sure. I deal with fleet vehicles at work and deal with 'salesy' people often that don't always seem sincere, but this experience was the complete opposite. They were the best. More