Five Star Ford

Explorer Sport I worked with a wonderful gentleman Ken McLemore. I let him know what I wanted and he worked for me! That is extremely important for me. He was ope I worked with a wonderful gentleman Ken McLemore. I let him know what I wanted and he worked for me! That is extremely important for me. He was open and honest! I would highly recommend Ken and five star ford! More

Amazing Experience I couldn't be happier with my experience at Five Star Ford. To deal with someone over the phone and via e-mail from two hours away can't be convenient I couldn't be happier with my experience at Five Star Ford. To deal with someone over the phone and via e-mail from two hours away can't be convenient for a salesperson, but Justin never once made me feel like I was a burden. When I spoke to him at the very beginning of everything, I told him my situation and his exact words were "I'm not trying to sell you a car, I'm trying to help you get into a car you'll love." He understood all of my concerns, answered all of my questions and came up with the best solutions. He had gotten me approved and in the car I wanted without any hassle. They waited on us to arrive driving in from Palestine and we didn't arrive until after 9, but they waited and never made us feel like we were inconveniencing them. When we left Palestine we had agreed to a deal and were on our way to get the Tahoe, then when we arrived, Justin met us in the parking lot, showed us the car to make sure it was exactly what I wanted, and then took us into the finance department where the finance guy had gotten us an even better deal without us asking or questioning it! That to me is AMAZING service. Not to mention the dealership is immaculate. I know we live in Palestine, but we will definitely buy our future vehicles at Five Star Ford in North Richland Hills! More

Easy purchase! My sales person was Jason Howell. He was very knowledgeable and friendly. He knew the vehicles inside and out and made me feel easy. There was no pres My sales person was Jason Howell. He was very knowledgeable and friendly. He knew the vehicles inside and out and made me feel easy. There was no pressure or the typical "car salesman" stereotype at all. Everyone there was friendly and seemed to want to help. More

Purchasing a vehicle with Lee Clanton was the most pleasant. Working with your staff has been a pleasure. Thank you for making my experience easy and pleasant. Our daughter loved her new 2014 Ford Focus. Than Working with your staff has been a pleasure. Thank you for making my experience easy and pleasant. Our daughter loved her new 2014 Ford Focus. Thanks again everyone. More

No pressure I worked with Carlton Abrams to find the best matching truck for my needs. He was courteous, professional, and very responsive to my needs. He was als I worked with Carlton Abrams to find the best matching truck for my needs. He was courteous, professional, and very responsive to my needs. He was also extremely knowledgeable about the inventory at the dealership. He did not use any aggressive sales pitches and he seemed very genuine. He was easy to work with and I will buy a truck from him again if he is still available. More

Outstanding Deal I got better vehicle with more features than the one I initially test drove. Justin pushed hard to get me a good deal. The financing and vehicle del I got better vehicle with more features than the one I initially test drove. Justin pushed hard to get me a good deal. The financing and vehicle deliver was the fastest and smoothiest expereince ever for me. My family and I are completely satisfied. More

Great people to do business with! I found a great price on a new 2014 F150 Lariat on line and inquired. It was the exact truck I had seen while walking the lot on a Sunday. Chad the I found a great price on a new 2014 F150 Lariat on line and inquired. It was the exact truck I had seen while walking the lot on a Sunday. Chad the internet salesman was very knowledgeable, very attentive and not pushy. We agreed on a price within 20 minutes. The trade in on my 240K+ mileage vehicle was a little lower than expected but the discounts and rebates made up for it. The financing manager, Kenny, was easy to do business with and the follow up has been great. I would recommend 5 star Ford to anyone. More

Awesome Experience! Had a wonderful experience! Randall did everything he could to make sure we got the best deal. Bryan did everything very fast through finance. And Jim Had a wonderful experience! Randall did everything he could to make sure we got the best deal. Bryan did everything very fast through finance. And Jimmie is a master at showing you everything you need to know about your new car! Definitely the best experience I've had buying a car! More

Great experiance Was a great experience. Got the vehicle we wanted and was able to get the payment where we needed to be. Service was the best so far and we have purc Was a great experience. Got the vehicle we wanted and was able to get the payment where we needed to be. Service was the best so far and we have purchased 4 vehicles from sam pack 3 at north richland hills alone. More

Amazing, fun experience The dreaded experience of car shopping didn't exist during my visit. By the end of my transaction, I felt like I had known these guys for years. Perso The dreaded experience of car shopping didn't exist during my visit. By the end of my transaction, I felt like I had known these guys for years. Personable, kind, available and ideal for a stress-free and laugh-full experience. More