Five Star Ford

Repeat Customer We purchased a used F150 from Carlos a few years ago. Carlos provided superb customer service at that time, but we left felt extremely rushed by the We purchased a used F150 from Carlos a few years ago. Carlos provided superb customer service at that time, but we left felt extremely rushed by the finance department. After looking across several dealerships closer to where we now live only to face severe lack of inventory and overall sales personnel knowledge of the vehicle in which we were interested, I decided to give Carlos a call. Carlos is single-handedly the reason why we came back to 5-star because both last time and this time Carlos listened to exactly what we wanted. While he urged us to at least look at a couple of other options to be sure we were getting exactly what we want, he never once tried to change our minds much less convince us of a different vehicle entirely as was the case as several other dealerships we visited. Additionally, Tut and the "Tutman experience" was excellent. We were dreading dealing with the onsite finance guys again. Unfortunately, we were skipped several times waiting our turn to speak to someone, which was quite irritating, but in no way Tut's fault. Once we sat down with Tut, he answered all of our questions and made the signing process painless. Thank you both Carlos and Tut for a positive purchasing experience. Hopefully 5-star will have what we want or can help us find it in a few years when the husband is looking to trade in the pick-up for a newer Ford. More

Comfortable Atmosphere One of the best car buying experience I have ever had. Chad Ritter was great to work with he was easy going and let my wife and I take the time to mak One of the best car buying experience I have ever had. Chad Ritter was great to work with he was easy going and let my wife and I take the time to make a decision. When I came in to ask if we could locate a different model he looked for several. Was very patient with us. This was easy. More

Buying on the fly Five Star Ford and three individuals in particular did an outstanding job in helping me purchase my 2014 F-150. My old F-150, which had 180.000+ mile Five Star Ford and three individuals in particular did an outstanding job in helping me purchase my 2014 F-150. My old F-150, which had 180.000+ miles on it had just had some significant issues and I needed a new vehicle quick. Alfred El-Darazi, who I had bought from before, was the first person I contacted and he made time for me to come in, showed me some new F-150's and got me on the road. Anthony Snyder, who I've also worked with before, made the finance piece a breeze as did Sam O'Reggo in the after market area. I really appreciate all the effort! More

My Ford Flex I love the way my salesman listens to me and try's his best to deliver to I want. This is our second car purchased at this dealership and I am very sa I love the way my salesman listens to me and try's his best to deliver to I want. This is our second car purchased at this dealership and I am very satisfied. More

Patient, very understanding of my special needs. My journey started with an email to Jerry Reynolds at the Car Pro Show. I told him I was looking for an F-150 I could sometimes use for hauling a t My journey started with an email to Jerry Reynolds at the Car Pro Show. I told him I was looking for an F-150 I could sometimes use for hauling a travel trailer but mostly for personal everyday use. Without any hesetation he sent me to Terry Rich at 5 Star Ford in NRH. Terry new my situation was unique so he put me in the hands of one of the most capable persons I have met in a long time, Rick Dike. I say capable because MY situation was also going to be drawn out due to its uniqueness and most sales persons would be frustrated then pass on their frustration to the customer. Not Rick!! He stayed with me and encouraged me through the sale. The truck he found was the right price, color and even had more appointments than I expected for the price! When it came time to sign the papers, Anthony Snyder knew his job well and made it quick and painless. Jimmie Mathews was last to help with showing me everything about the use of all the accsesories and answering ALL the questions I asked even before moving the truck for the first time. I am so thankful and blessed to have had such a wonderfully competent team of individuals doing what they do best, making car buying a Wonderful and Pleasurable Experience! THANK YOU EVERYONE AND SAM PACK FORD OF NRH FOR SUCH RELIABILITY! More

Carlos Codie thanks again!!! Well I have never bought a car before and have no credit I got Carlos Codie card from my mom her friend had just bought a car from him.I gave him a ca Well I have never bought a car before and have no credit I got Carlos Codie card from my mom her friend had just bought a car from him.I gave him a call and let him know what my situation was and how much money down I had for a car. after that I still went and shopped at other places but didn't have the experience that I had with Carlos the customer service was excellent it was like we were friends for a very long timehaving no credit at all was really kind of tough I'm getting into something that I would want to drive or be seen in Saturday morning Carlos sent me a picture of a vehicle that just arrived and told mefor what I had down in my situation that he could get me into itI know when I go to buy another car I'm going to go see Carlos More

Best Experience! This is by far the best car buying experience I have ever had. Thank you Sam for taken care of my trade and helping with my car purchase and thank you This is by far the best car buying experience I have ever had. Thank you Sam for taken care of my trade and helping with my car purchase and thank you Kenny for the best experience with finance! More

F150 Pickup I just purchased a small Airstream trailer and was looking for a new pickup to pull the trailer. I started my search at Five Star Ford in Noth Richlan I just purchased a small Airstream trailer and was looking for a new pickup to pull the trailer. I started my search at Five Star Ford in Noth Richland Hills. My experience was was exceptional and my seach ended at Five Star Ford in Noth Richland Hills. Happy Camper RGO More

got what we wanted when we wanted it. Justin, is a super person as well as a super salesman. It is always a pleasure to deal with him. This is the fifth vehicle we have gotten from him.. K Justin, is a super person as well as a super salesman. It is always a pleasure to deal with him. This is the fifth vehicle we have gotten from him.. Kenneth Wilder also does a good job of explaining the finance part and that helps. More

Had a great experience We found an ad for a car at another dealership in Dallas, but Aaron worked very hard to find us the exact same vehicle at the same price. There was no We found an ad for a car at another dealership in Dallas, but Aaron worked very hard to find us the exact same vehicle at the same price. There was no haggling, just fact finding and a great car at a great price. The dealership is professional, up front and easy to deal with. This is our second vehicle at this dealership and we will go back. Thanks to Aaron I have the best car at the best price! More