Five Star Ford

I have been doing business with Five Star for a lot of years. Jonathan has been the service rep. for almost the entire time. I have had my wife's 2009 Lincoln and my 2003 F150 serviced by Five Star since years. Jonathan has been the service rep. for almost the entire time. I have had my wife's 2009 Lincoln and my 2003 F150 serviced by Five Star since purchase. Jonathan makes sure that I am aware of all the upcoming time type maintenance in plenty of time to make plans for the next visit. He always ensures that our vehicles are ready when promised. He consistently goes the extra distance to ensure that my wife and I are completely satisfied with the service that Five Star provides. More

I bought my first new Ford in late November 2013 with 4 miles on it. Shortly after buying it I noticed that the transmission didn't shift quite right when cold so I took it in for service... no big deal - miles on it. Shortly after buying it I noticed that the transmission didn't shift quite right when cold so I took it in for service... no big deal - new car, can expect some minor issues. This was with around 250 miles or so. The tech found that the transmission was improperly filled from the factory (no idea how much - they wouldn't tell me), but I was told they topped it off and all was golden. The VERY NEXT morning the transmission started acting up again. I called Ron immediately and let him know that it was still acting up, but since we were expecting a major ice storm I didn't take it right in. After the storm had cleared I took it in again for them to look at and this time I was told "we can't feel anything wrong" AND "they all do that". Which is it?? I have now driven several other new 2014 Fusions identical to mine and guess what? NONE of them "do that". Not one. The problem with the transmission is now getting much worse - enough so that I don't trust the car enough to take it on an upcoming business trip - the ENTIRE reason I bought the car. Where it used to simply "hang" between 2-3 gear, it now falls into neutral for a couple seconds before sliding into third gear. Its gotten bad enough that my wife noticed it from the passenger seat. I personally believe the transmission was damaged by the low fluid level and that the dealer knows it. I also believe that they are hoping that I will accept a broken car and just "go away". Very disappointed with Five Star Ford. More

Alfred was Great!, Honest and made me feel comfortable. .He was a pleasure to work with. He accessed my needs and helped me find a vehicle that would meet them. --I started out looking at the a Trans .He was a pleasure to work with. He accessed my needs and helped me find a vehicle that would meet them. --I started out looking at the a Transit , then the Escape .He showed me those- plus the EDGE and let me drive all three. Turns out that really the EDGE was perfect for what I needed , more options and less money with all the discounts.. I then met Kenneth in Finance who explained the lease option, which was better for me because I don’t keep the car too long..—so I saved some more money !..By the time I had the papers signed - Alfred had the car ready to go . It all went so well that the next day I came back to see Alfred and got another good deal on a F-150.. Everyone at Five Star Ford was wonderful!! I will for sure recommend Five Sat Ford. When I need to purchase my next vehicle I’ll be back.. I expect Alfred to have some vehicles waiting for me to test drive... More

They did an oil change, recall and updated my sync on the vehicle in such good time and also did a car wash! Ron called me when it was done, I didn't answer so he called back about 1/2 hour later to make sur vehicle in such good time and also did a car wash! Ron called me when it was done, I didn't answer so he called back about 1/2 hour later to make sure I got the call. Thanks Ron Baron for your help. More

After speaking with Johnathan, he understood what I needed and my concerns. He was respectful of my time and concerns. He did not push me in any way. He did all the arranging of the repairs required needed and my concerns. He was respectful of my time and concerns. He did not push me in any way. He did all the arranging of the repairs required and allowed me to appoint the time I was available to get the vehicle in for its repair. He and all the staff were friendly and energetic! I really appreciated all his and their work to fix my car and send me on my way! Thank you all so very much! More

The service experience was great. Thanks Jonathan. I would recommend you to my friends. My vehicle was ready when expected. Thanks for making this a great experience. would recommend you to my friends. My vehicle was ready when expected. Thanks for making this a great experience. More

my experance was great. I call and told was Chris O. what I wanted and nothing else and I didn't want to be pressured with any thing else. and he did just what I asked! he is a wonderful salesman! I love I wanted and nothing else and I didn't want to be pressured with any thing else. and he did just what I asked! he is a wonderful salesman! I love Fords and I want nothing else!! thank you Linda J. Higgs More

This is my third truck I have bought here. I was given a fair amount for my trade, Rick was out of town so Lee Clanton and Josh finished the deal for me. Bob Little was great in financing. Terry Rich provid fair amount for my trade, Rick was out of town so Lee Clanton and Josh finished the deal for me. Bob Little was great in financing. Terry Rich provided humor to the deal. More

Great buying experience. Went thru the car pro's web site. Lee Clanton called me and was great. I have never made a deal by phone and text but Lee made it seem easy. When I got to five star ford Richlan site. Lee Clanton called me and was great. I have never made a deal by phone and text but Lee made it seem easy. When I got to five star ford Richland Hills, Lee had the car ready to drive off the lot. Kenny in finance was very good at explaining all the options and making the financing a breeze . I would drive 100 miles to buy a car from Lee Clanton and 5star ford, in fact thats what I did. Lee and 5 star gets my 5 star rating. Paul T More

I wanted to thank you for employing a sales professional like Melvin Seibel. After spending nearly three fruitless hours at Grapevine Ford trying to pay cash for a 2014 Explorer, we walked out. I made tw like Melvin Seibel. After spending nearly three fruitless hours at Grapevine Ford trying to pay cash for a 2014 Explorer, we walked out. I made two phone calls—one to Klement up in Decatur and the second to your store. Melvin called me back right away. I explained the situation, provided him the sticker VIN of the vehicle we had tried to purchase at Grapevine, and he went to work. Not only did he locate a vehicle that matched our requirements, he went out of his way to get it prepped and ready for pick up yesterday evening. In my opinion, he went above and beyond what most any other sales person would do to earn our business. As a result, my daughter and her husband drove off your NRH lot last night thrilled with their brand new 2014 Explorer. He also followed-up with Brittany today to make sure everything was meeting their expectations on the new vehicle. I just wanted you to know that I will be purchasing my next new Ford from Five Star because of Melvin. Thank you. More