Five Star Ford

Aaron Dias worked with us for several months to acquire a new Fusion. It took a while to get the car and when it was finally due to arrive at the dealership, it got stuck in Arizona. My husband had arranged new Fusion. It took a while to get the car and when it was finally due to arrive at the dealership, it got stuck in Arizona. My husband had arranged a day off to pick up the car so we went to the dealership knowing it wasn't in yet. Aaron found us a car exactly like the one we ordered (except it included a moon roof which we didn't care about having) that had arrived a few days before our visit. He prepped it for us and when we returned to see it we decided it was the one. Aaron was very nice and friendly and professional. He explained everything and showed us enough of the "Sync"information to get us home. Sam helped us with window tinting and Millennium Package. Very nice and friendly. Great smile. Mike Asher was very professional in the finance department. He found us a good rate. Additionally, Service Advisor Jose Garza took great care of us the same day we bought the Fusion. We were getting the Edge in tip-top shape for me to take it over from my husband. (I'm getting a superb hand-me-down.) Abel gave us a ride home while our car was being prepped. He was delightful, friendly and knew all short cuts to our house. We have bought 2 Explorers, a Mustang (at Ford Country before Sam took it over), an Edge (Carrollton) and an Excursion at this location and now the Fusion. We are Ford people and we really have enjoyed dealing with Sam Pack's Dealerships. Sam Pack personally helped me with a problem I had encountered at Ford Country before he even owned the dealership! We will continue to do business with Sam Pack because we are always treated very well. Sue and Robert Britt More

Alfred was an exceptional salesman. He followed through in every aspect, was respectful of our time, explained the vehicle and services Ford provided and was extremely pleasant to work with during the enti in every aspect, was respectful of our time, explained the vehicle and services Ford provided and was extremely pleasant to work with during the entire process. Your company is lucky to have Alfred as an employee! More

I have been purchasing new vehicles since Charlie Hillard was @ university & I-30. Have always purchased Ford trucks. Just to name a few from Nichol's, Westway, South West @ Weatherford and Five Star Ford. was @ university & I-30. Have always purchased Ford trucks. Just to name a few from Nichol's, Westway, South West @ Weatherford and Five Star Ford. The product for me has always been great. Of all the years I have been purchasing our vehicles. Five Star has been the one that has been the best in Sales & Service. I have seen much improvement through the years in many dealerships sales and service practices,as I have also delt with different makes (due to my wife) but none to compare with the friendliest and most courteous @ Five Star. From the moment you get out of your car there is someone there to offer their help in finding someone for you or assisting you in any need. From the last vehicles I bought 3 yrs ago to the present their motto has always been to please the customer. All I have to say is good luck Five Star in all of your endeavors and keep up the good work and continue to work as the great team that you have achieved. More

super great experince!!! Worked hard to find what I was looking for, which in turn made the move a easy one. I would return for sure for my next truck. looking for, which in turn made the move a easy one. I would return for sure for my next truck. More

This is the best vehicle purchasing experience that I have had, thanks to the people listed above. Thank you, to Aaron and Anthony and Diron. have had, thanks to the people listed above. Thank you, to Aaron and Anthony and Diron. More

great service great deal very satisfied with car. treated very well jimmy Mathews was a great to do business with will buy there in the future very well jimmy Mathews was a great to do business with will buy there in the future More

Alfred El-Darazi and everyone at 5 Star Ford in N. Richland Hills are very friendly and a pleasure buy or lease a car from. Richland Hills are very friendly and a pleasure buy or lease a car from. More

My interaction was simple, straight forward, honest, fair, and diligent. No games here. I am happy to endorse the process of purchasing a vehicle through this dealership. They sold me the truck I wan fair, and diligent. No games here. I am happy to endorse the process of purchasing a vehicle through this dealership. They sold me the truck I wanted, for the price I wanted to pay, gave me what I asked for my trade, and made the finance and paperwork a snap. Kudos to everyone that I worked with, and I will definitely be back. More

Lee did a outstanding job considering the end of the year is the busiest. He was very prompt answering my e mails and any questions i had . thanks for the great service. is the busiest. He was very prompt answering my e mails and any questions i had . thanks for the great service. More

I let David know what I was looking for. He was able to show me a couple of options and we were in and out with a new car in 3.5 hrs. I am really enjoying my new car! show me a couple of options and we were in and out with a new car in 3.5 hrs. I am really enjoying my new car! More