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Five Star Ford
North Richland Hills, TX
8,747 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,747 reviews
January 03, 2023
I had the best experience while seeking and purchasing a new truck with the team at Five Star afore NRH! Not once did I feel pressured or coerced into something I was uncomfortable with and everything was new truck with the team at Five Star afore NRH! Not once did I feel pressured or coerced into something I was uncomfortable with and everything was dealt with my best interest in mind. Joad was fantastic to work with and did his best to get the greatest deal on my behalf. He made sure not a single minute was wasted during my visit and I was informed promptly of every step during the purchase process. Mark in the finance team was fantastic as well and did everything to ensure I got the most of my purchase. All around great team and will continue to come here with my business. Thanks guys! More
by CKidd
Employees Worked With
Joad Mejia
January 03, 2023
We have purchased 3 vehicles from this dealership, all with Crystal Sanders & John little. Along with both my parents and siblings. This last vehicle we purchased was due to a car accident that totaled my with Crystal Sanders & John little. Along with both my parents and siblings. This last vehicle we purchased was due to a car accident that totaled my 2019 Ford Explorer. When the insurance called and told me they were cancelling my car they gave me only 5 days to find a new vehicle and then I would be out of a rental. Crystal jumped into help me! She was able to get me a new loan before insurance had paid off my current one. I told her everything I needed and also what I wanted. She helped me find the perfect truck to fit my needs and wants all while keeping me in the price range we could afford! She did most of the deal over the phone and online. We didn’t have to sit there for hours waiting. We arrived to pick up the truck and sign paper work. They worked hard for us to get a wonderful rate and a beautiful new F150. Will never go anywhere else. Best staff and definitely a 5 star experience! Thanks Crystal! More
by ericaschutt15
January 03, 2023
Working with crystal and John made my experience very easy and I’m so glad I got to buy my second truck from them. I love my new truck! easy and I’m so glad I got to buy my second truck from them. I love my new truck! More
by Angulle
January 02, 2023
Awesome team to work with. Great communicators and very informative with the purchase. I’d highly recommend! Great communicators and very informative with the purchase. I’d highly recommend! More
by Brekel Family
January 01, 2023
Crystal Acuna and John Little were awesome in helping me work through the process of getting a new vehicle. They go through every steps and I am glad to have gotten to know them. I hope they help me with up work through the process of getting a new vehicle. They go through every steps and I am glad to have gotten to know them. I hope they help me with upgrades in the future. Definitely recommend them. More
by Fuadfesh
December 31, 2022
Love the staff, Crystal Sanders and John Little are awesome. This Is my second vehicle to purchase from them. The first was 7 years ago. They they were so great then I returned to buy this one now, awesome. This Is my second vehicle to purchase from them. The first was 7 years ago. They they were so great then I returned to buy this one now, and will continue to buy future vehicles from them. I refer my friends because I trust them to be kind and fair. More
by Pa0582
December 31, 2022
I thought Jode took care of my wife and I very professional and did a great job. Thank you Jode! Thanks 5star for hiring him! professional and did a great job. Thank you Jode! Thanks 5star for hiring him! More
by mrandmrsvogel
December 31, 2022
Excellent service and communication. The best Ford dealership we have been to. Alfred answered all our questions and stayed on top of getting us the truck we wanted. The best Ford dealership we have been to. Alfred answered all our questions and stayed on top of getting us the truck we wanted. More
by Tina.coleman84
December 31, 2022
Crystal Sanders and John Little were super easy to work with. I’ve bought many vehicles over the years and this was my first great car buying experience. Crystal worked diligently with my credit union to with. I’ve bought many vehicles over the years and this was my first great car buying experience. Crystal worked diligently with my credit union to get the paperwork processed as quickly as possible and called me as soon as the vehicle arrived on their lot. She went so far as to change plans with family right before the holidays to make sure I had my vehicle for Christmas. More
by Stephanie
December 30, 2022
Alfred is the best, this is my second vehicle purchase from him. Very nice guy and will stick with you throughout and answer any questions you may have. Definitely recommend Five Star Ford. from him. Very nice guy and will stick with you throughout and answer any questions you may have. Definitely recommend Five Star Ford. More
by Antonio Price
