Five Star Ford

Mark Lancaster was professional, helpful, friendly, efficient, organized, knowledgeable and very very patient! I was very uptight about needing to buy a new car and he was able to make my experience a efficient, organized, knowledgeable and very very patient! I was very uptight about needing to buy a new car and he was able to make my experience a pleasant one. He is the first Ford salesperson I was in contact with when I began shopping for a car. I should have just stopped right then and made my purchase. I visited four other dealerships during my "shopping around". One was OK, but did not have the inventory of choices that 5 Star has. One was also OK, but the sales person was quite pushy and their pricing was considerable higher. Dealership number 3 assumed I was just comparing prices and did not even come out of the office. Dealership number 4 is what gives car salesmen a bad name. If and when I need to buy another vehicle, I will be back at 5 Star Ford. Whenever I hear of anyone wanting to purchase a new car, I will be referring them to 5 Star Ford. More

This experience at Five Star Ford was our best ever. This experience at Five Star Ford was our best ever. Marisa Thompson was totally prepared for our visit and she is extremely knowledgeable about the This experience at Five Star Ford was our best ever. Marisa Thompson was totally prepared for our visit and she is extremely knowledgeable about the vehicles. Her dedication to Five Star is well balanced with the dedication she has to her customers. Marisa made the entire process enjoyable. After all is said and done, you know you can trust her to follow up and help with any questions or concerns you may have about your purchase. Five Star has a star among them, she makes you feel like you are purchasing from family. The finance person, Mr. Sneider (spell?) was also the best. He knows his business and enjoys his job, which in turns makes the experience wonderful. I never thought I would ENJOY spending that kind of money on one item; however, he made us feel comfortable we were getting the best possible financing. Five Star Ford has earned our trust due to these two exceptional employees. They represent the dealership and do it above and beyond what we could have ever imagined. Thanks Five Star for having such great people for us the customers! We love our new truck! More

The "hassle" associated with purchasing a new vehicle was completely eliminated and it was a pleasure dealing with a knowledgeable sales person. I got a fair value on my trade and a great price on my new ve completely eliminated and it was a pleasure dealing with a knowledgeable sales person. I got a fair value on my trade and a great price on my new vehicle. As a Costco member, I tried the Costco new car buying program and Five Star Ford made me a better deal than the dealership that had an arrangement with Costco. Now, for the good part, I had a bolt in my tire the day I got home. This could have happened on my way home, could have been there when I bought it but there was no way to be 100% certain where it came from. Called them the next day when I realized it and had NO issue with the replacement of the tire. Clearly, this dealership is focused on customer service and will be my first choice next time I need a Ford. Highly recommended. More

I originally contacted this dealer because of a promotional offer to do a test drive and the dealer was conveniently located. Several months later when we decided to buy a car we returned. We made promotional offer to do a test drive and the dealer was conveniently located. Several months later when we decided to buy a car we returned. We made two visits before purchasing a car. We were impressed by the friendly low key attitude of Mr.Harmon and others. During the process Mr.Harmon was accessible and answered all our questions. We did research on the price and felt the dealer negotiated in good faith and were satisfied with the final agreed upon price. More

This was my 4th new vehicle purchase from 5 Star Ford in N Richland Hills and my 4th exceedingly great experience in purchasing a new vehicle. Each time, all the employees have been fantastic and dedicated N Richland Hills and my 4th exceedingly great experience in purchasing a new vehicle. Each time, all the employees have been fantastic and dedicated to making the experience enjoyable and as easy as possible. I have shopped other Ford dealerships, but 5 Star is always my choice - for customer service and - very importantly - PRICE! And anytime I've had an an after purchase issue with my vehicle - which is seldom - 5 Star goes above and beyond to take the hassle out of car trouble. No one can eliminate it completely, but they do come very close! More

This was my first Ford purchase in 37 years of driving. Seth was a friendly, informed salesman and circumstances also made me work with Tony Mellado and Jeff Crabtree. The dealership employees show great Seth was a friendly, informed salesman and circumstances also made me work with Tony Mellado and Jeff Crabtree. The dealership employees show great teamwork in satisfying the customer in their new car purchase. I was given great service and explanations in all phases of the buying experience and these guys worked well together to make my purchase possible. I am confident that my new Edge will be a great vehicle and look forward to continued support from the dealership to keep my SUV like new. More

My experience at Five star exceeded my expectations of not only Five star, but every other new car buying experience I have had. Understand, that includes Lincoln dealerships in Texas and California for m not only Five star, but every other new car buying experience I have had. Understand, that includes Lincoln dealerships in Texas and California for many years - which I was VERY happy with. From my first electronic contact with Jason Howell to my drive-away handshake, EVERYTHING was professional, up-front and easy for me to conclude a major purchase deal. I am a demanding buyer, a CEO of two companies and I chair or belong to several boards of directors. I know superior performance and less than. Five Star is superior and I am glad to be able to tell you that. Questions that couldn't be answered, were researched and answered with honesty. I felt welcomed by the newly introduced service dept as well as the sales guys and gals. It was a no-pressure, "We want o make this personal" experience that I enjoyed. Now comes the service component to this transaction and "relationship" wiht Five Star - I will provide unsolicited feedback obn that as well, going forward. I appreciate the opportunity to give you my feedback. Its important to me and to Five star. Congrtulaitons to me and you - it was a good deal experience. Tom Schlosser - '10 Taurus SHO (which has ALSO exceeded my expectations - what a car!). More

Doreen made the entire car buying experience at Five Star Ford easy, comfortable, and friendly. We appreciated her professionalism, her body of knowledge, and her caring attitude. I would recommend Five St Ford easy, comfortable, and friendly. We appreciated her professionalism, her body of knowledge, and her caring attitude. I would recommend Five Star Ford and Doreen to anyone with confidence. More

This was the best car buying experience I've every had. Marisa Thompson was professional,and easy to talk to about what I wanted. She didn't talk down to me and she didn't do the "baffle em with xxxxxxxx" Marisa Thompson was professional,and easy to talk to about what I wanted. She didn't talk down to me and she didn't do the "baffle em with xxxxxxxx" routine. I was treated with dignity and respect. Marisa wrote down the difference in costs and went over them with me so I could fully understand the purchase and financing. She patiently let me test drive several vehicles and didn't rush me with my decision. Before I left with my new 2010 Sport Trac she went over all the details of the truck. She also said when I am ready to learn the SNYC system to come back and she would go over everything with me - even if it was several months from now. Truly a positive experience. More

I have given this dealership a great rating because from I have given this dealership a great rating because from the very beginning the salesman, Alfred El-Darazi that represents Five Star Ford has demons I have given this dealership a great rating because from the very beginning the salesman, Alfred El-Darazi that represents Five Star Ford has demonstrated a very pleasant and professional attitude. We started looking at new cars back in October 2009 and about that time I met Alfred while I was just browsing around at Five Star Ford. Since then he call me maybe twice and ask if we were still looking and we responded yes and told him we were still reseaching models. We looked at Altimas and Passats, but for the value, design, and quality we chose the Ford Fusion. I bought this car for my wife and she made the real choice. She's a happy camper and for me that is very good. Secondly, Five Star Ford has always treated us fairly and have always given excellent service in the maintenance department. Thanks to all at Five Star Ford, More