Five Star Ford

We bought our second Ford Focus in 09 from Five Star Ford with Jason Howell being our Sales Associate. He gave us AWESOME customer service, explaining every detail of the car & set up our daughters SYNC syst with Jason Howell being our Sales Associate. He gave us AWESOME customer service, explaining every detail of the car & set up our daughters SYNC system! In 2011 we again had to get another Ford Focus, due to the 08 Focus was totalled in an accident. Jason Howell again was called, not even a second thought given as to whom we would call. We called told him the details and went up to Five Star Ford. He had keys to the one that Camri drove ready, paper work ready & we were gone with in about 2 hours! Camri drove it off the lot and went to a job interview. She called to let us know that it was running hot, when the AC was on. The next day we took it up there and with in about an hour, she had her car back! Thank you Jason Howell & Five Star Ford for the AWESOME customer service!! Thank You, Darrell & Angie Tidwell More

We connected CarPro and he gave us 5 star Ford and Terry's name to contact. We did that and when we met him he told as they were there to help us to find a car to buy. They were right. When we were tu Terry's name to contact. We did that and when we met him he told as they were there to help us to find a car to buy. They were right. When we were turned over to Marisa we gave her what we were looking for and she was on top of it. She took us through the process and at the end we got the car we wanted with out pressure but with a helping hand. All areas were covered and when we left we know we had what we wanted because they helped us. It was a very easy process and we felt good leaving. Great job all the way through. We will be back. More

I selected this dealership based on CarPro radio show recommendation and my sister has previously purchased a car. They made it quick, easy, and hassle free. Rick listened to my needs and presented me wi recommendation and my sister has previously purchased a car. They made it quick, easy, and hassle free. Rick listened to my needs and presented me with several options. I purchased a Ford F-150 Super Cab. Rick also assisted with getting step-ups for easier access to the truck. The financing went smoothly and Bob explained my options for bumper-to-bumper coverage. I am very pleased with my truck purchase from Rick Dike and Five Star Ford - North Richland Hills. Karla A. Langford More

I decided to use 5 Star Ford based on several issues. One of the first ones is that I have used 5 Star for service on a vehicle that I had purchased at another dealership before I moved into the area. T One of the first ones is that I have used 5 Star for service on a vehicle that I had purchased at another dealership before I moved into the area. They treated me with great respect and took care of some warranty issues that saved me a lot of money and helped me out on repairs that I did have to pay for. The service department is great. The sales team are exceptionally friendly and take their time to show you the product you are interested in. When it came down to dealing for a price they were eager to get the price right and get the deal done. Proximity is another reason why I chose 5 Star Ford. It's very close and convienent. It's nice to know that the dealership is right down the road if I ever need it. More

Today while visiting this dealership, an internet salesman damn near ran over my feet while pulling the vehicle I was looking at off of the sales line. The salesman looked right at me but did not ex salesman damn near ran over my feet while pulling the vehicle I was looking at off of the sales line. The salesman looked right at me but did not excuse himself before pulling the vehicle. Had he taken a moment to apologize prior to pulling the vehicle away and encouraging me to view another similar vehicle on the lot, the dumb ass would have made two sales this day. While walking to the vehicle for sale, 6 used car salesman wathced me walk to the vehicle without even offering to help. So, I got into my truck, left the dealership and will NEVER return. HORRIBLE CUSTOMER SERVICE!!! More

we came in expecting to only be able to qualify for a used car but doreen immediatly showed us how we could get past that problem . i informed her i wanted to get the mustang for my wife on our 42nd wedd used car but doreen immediatly showed us how we could get past that problem . i informed her i wanted to get the mustang for my wife on our 42nd wedding anniversery & she said we could do it . my wife loves her mustang & we will buy from 5 star ford again very soon if possible . we have bought several cars over the yrs &will do so again . thank you for superberb service at every level. leo& jolene cook More

This is the third vehicle we've purchased from Justin, who manages their Internet Sales. I love the no pressure approach... this time, when I purchased my EcoBoost F-150, I'd identified the vehicle I wan who manages their Internet Sales. I love the no pressure approach... this time, when I purchased my EcoBoost F-150, I'd identified the vehicle I wanted (features, colors, etc.) on Ford.com's inventory search site, but a call to the dealer showed it was ordered, but not yet built. I asked Justin to keep an eye on it and call me the day it hit the lot, which he did. Unfortunately, I was out of town on business for several more days... but Justin put a sold sign on it for me and we closed the deal when I came back to town Saturday morning. Once again, a pain free and pleasant experience, with maybe an hour in the dealership tops, including a test drive, ordering accessories (spray-in bed liner, tinting, security, etc.), and finance/paperwork. The following day, the bed liner, tinting and security system were installed as promised and they did a wonderful job on that work. We'll keep coming back to Five Star Ford for our vehicles, for sure! They have the best people, in both Sales and Service, and the largest inventory to pick from in North Texas. We utilized the location at 820 and Rufe Snow, which is just minutes from our home. More

I recently purchased a brand new vehicle from Five Star Ford and worked with Jason Howell in sales. Jason really made me feel at home and didn't try any pressure sales tactics that is commonly found elsew Ford and worked with Jason Howell in sales. Jason really made me feel at home and didn't try any pressure sales tactics that is commonly found elsewhere. I drove away extremely happy with my new purchase and without any remorse! I highly recommend this dealership and it's friendly, helpful and courteous staff to anyone looking into getting themselves into a new vehicle. More

I enjoyed this purchase. I normally like to be left to wander around a bit so that my wife and I can talk freely withour having any interuptions. We were allowed to do this at our request. When a sales wander around a bit so that my wife and I can talk freely withour having any interuptions. We were allowed to do this at our request. When a sales person that did not know what we were doing ask about our visit and were we being assisted,they left us along when we explained what we were doing and that we had already spoken to a sales representitive. Once we had desided to look closer at some of the vehicled Mel was quickly able to supply all of the information that we needed. Jason handled our trade-in vehicle. The process was quick and painless. After we had agreed to a price, we were met by John in the finance department. Without trying to hard sell, he quickly explained the various options that we had with financing,warranty and other options available. The entire experience was easy and pleasant. More

This is the 4th car that I have purchased from Five Star Ford. I would highly recommend them to anyone looking to purchase a vehicle. Eric Petsch our salesman was so helpful, friendly, and made the whole Ford. I would highly recommend them to anyone looking to purchase a vehicle. Eric Petsch our salesman was so helpful, friendly, and made the whole process worry free. I am very pleased with the new car that I purchased and will continue purchasing from Five Star in the future. By far they have the best service around. Thanks for all your help Eric! More