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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,144 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,144 reviews

August 03, 2023

The staff is very friendly and knowledgeable. I’ve tried another Subaru dealership and quickly realized how good these people are! I will gladly choose them for the maintenance on my Subaru More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Five Star Subaru of Grapevine responded

Hello Susan, The Five Star Subaru service team is always available for your vehicle concerns at 817-438-1700. Let us know when you need our knowledge. Safe travels and call on us anytime. Thank you, Jake Ritter, Service Director

August 03, 2023

There was an issue with the vehicle I bought but wasn’t disclosed and I’m sure they knew about the issue. More

by AAPLING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Clay Garrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Had a very good experience. Jeremy was very patient and kind to us. We went back and forth, and he still went out of his way to help. More

by SMITHMCMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Five Star Subaru of Grapevine responded

SMITHMCMA, Thank you so much for taking the time to endorse Five Star Subaru. We value the chance to help with your vehicle needs. Congratulations on your new Subaru and stop by or reach us at 817-438-1700 with technical or care questions. Enjoy your ride! Best regards, Doug Laymon, Sales Manager

August 02, 2023

John always got back to me in a timely manner, and he was so helpful when purchasing my Subaru. More

by Michelle Blanton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mosqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Michelle, for recognizing John and Five Star Subaru. Our next goal is to help you fully enjoy your new car. Call on us at 817-438-1700 with technical or care questions. We are here to help make owning your Subaru the best driving experience. Best regards, Doug Laymon, Sales Manager

August 01, 2023

Doug and John are super helpful. I really appreciate their nice service. I will definitely recommend this dealership to my friends and family. More

by Bo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mosqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Five Star Subaru of Grapevine responded

Hello Bo, We are grateful for the trust you placed in Five Star Subaru. John and I remain available for your new car questions at 817-438-1700. We look forward to serving you in the future and making your automotive journey even more enjoyable. Call on us any time. Thank you, Doug Laymon, Sales Manager

August 01, 2023

Everyone we spoke to at the dealership was very friendly and ready to help. Shannon Reust was the salesperson who helped us--originally online and then later in person at the dealership. She was terrific- More

by Shawn
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shannon Reust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, Shawn, on your purchase at Five Star Subaru. We're delighted to have been a part of your car-buying journey, and we are happy to hear you had a great experience with Shannon and our team. If you have any questions or need further assistance with your new vehicle, please don't hesitate to reach out to us at 817-438-1700. Thank you for your business and review, Doug Laymon, Sales Manager

July 31, 2023

It is good and professional . Didn’t bother me much at all. I would recommend for sure. More

by pramodkumar.darshi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Five Star Subaru of Grapevine responded

Hello pramodkumar.darshi, Congratulations on the purchase of your new Subaru. Reach Derek at 817-438-1700 or stop by Five Star Subaru any time to review your car's features. We want you to fully enjoy your ride. Thank you for your endorsement and business. Best regards, Doug Laymon, Sales Manager

July 31, 2023

It was a smooth process overall and everyone was extremely kind and ready to explain whatever questions I had. Jaime continued to check in with me after purchasing the car as well. More

by saoirse
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Mijares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Aug 01, 2023 -

Five Star Subaru of Grapevine responded

Saoirse, We are happy to hear that you had a fantastic experience at Five Star Subaru. Providing exceptional customer service and ensuring your complete satisfaction are our top priorities, and we appreciate knowing that Jaime and our staff were able to meet your expectations. We take pride in offering a hassle-free experience, and it's incredibly rewarding to see that our efforts have made a difference for you. Call on us any time at 817-438-1700. Sincerely, Doug Laymon, Sales Manager

July 30, 2023

Shane was professional and great to work with as we worked through issues with my trade. More

by mitchell_kahn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Hacker
Jul 31, 2023 -

Five Star Subaru of Grapevine responded

Hello mitchell_kahn, On behalf of the entire team at Five Star Subaru, we want to thank you for choosing Five Star Subaru for your recent purchase. We understand that there are many options available when it comes to purchasing a vehicle, and we are truly honored that you placed your trust in us. Call on Jesse, Shane, or me at 817-438-1700 again. We are here to help you fully enjoy your car. Best regards, Doug Laymon, Sales Manager

July 30, 2023

I would recommend Azreal to my friends, he was up and up. . Mahalo Nui Loa, Azreal More

by plminc001
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Azrael Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Five Star Subaru of Grapevine responded

Thank you, plminc001, for shopping at Five Star Subaru. It is an honor to help you and we want to make certain you fully enjoy your new Subaru. Call on Azrael or me at 817-438-1700. We are here to share our technical and care knowledge throughout your ownership. Safe travels, Doug Laymon, Sales Manager

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