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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,098 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,098 reviews

July 06, 2023

The service department has always done a great job on completing work on my car. Mike O will does such a great job on getting your car needs met and goes above his job to make you happy! More

by Traci Ming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Five Star Subaru of Grapevine responded

Hello Traci, We value your opinion, and we genuinely appreciate your time and effort in sharing your positive experience at Five Star Subaru. Your satisfaction is our top priority, and we are thrilled to know that we have met and exceeded your expectations. We hope you call on us again at 817-438-1700. Thank you, Jake Ritter, Service Director

Jul 06, 2023 -

Traci Ming responded

Thank you, Jake. I assume you are leading and training them to be there best! Good Job!

July 06, 2023

Great experience, helpful staff, well trained and very helpful 👍 ,will be back when another service is due More

by jtaylor3099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Five Star Subaru of Grapevine responded

Hello jtaylor3099, Thank you for rating your Five Star Subaru service experience. If there is anything else we can assist you with, whether it's scheduling routine maintenance, answering questions about your vehicle, or providing any further assistance, please don't hesitate to reach out at 817-438-1700. We are always here to help. Best Regards, Jake Ritter, Service Director

July 06, 2023

They had the car I wanted at the price I wanted, and they gave me a fair price for my trade-in. I was very pleased with the entire process. More

by Craig.Gibbins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hendricks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, Craig, on the purchase of your new car from Five Star Subaru. We greatly appreciate your feedback and are thrilled to hear about your positive experience with us. It's customers like you who make our job truly rewarding. To revisit the features on your Subaru, call on us at 817-438-1700. Thank you, Doug Laymon, Sales Manager

July 06, 2023

I had a bunch of issues with my SUV that needed to be addressed by the dealer. Lauren, the service advisor was always prompt and came prepared with cost estimates. She didn't beat around the bush or make More

by kdc_113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
Jul 07, 2023 -

Five Star Subaru of Grapevine responded

Thank you, kdc_113, for taking the time to share your Five Star Subaru service experience. Reach us at 817-438-1700 if there's anything else we can assist you with in the future. Safe travels! Take Care, Jake Ritter, Service Director

July 06, 2023

This is the best dealership I have ever dealt with. Jesse in particular was the most helpful car salesman I have ever worked with. More

by pierceadams320
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Jul 07, 2023 -

Five Star Subaru of Grapevine responded

Hello pierceadama320, Thank you for taking the time to share your feedback. We value your business at Five Star Subaru and look forward to serving you again in the future. If there's anything else we can assist you with in the future, please don't hesitate to reach out at 817-438-1700. Best Regards, Doug Laymon, Sales Manager

July 06, 2023

Five star Subaru always puts the customer first, and makes it an easy and efficient process to get a new vehicle. More

by reidyp12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Five Star Subaru of Grapevine responded

Hello reidyp12, We greatly appreciate your feedback and are thrilled to hear about your positive experience at Five Star Subaru. Providing exceptional customer service is our top priority, and we're glad we could meet your expectations. Call on us at 817-438-1700 whenever you need our advice. Enjoy your ride! Thank you, Doug Laymon, Sales Manager

July 05, 2023

Great experience, personnel’s are really helpful. Nice waiting room with free snacks and drinks, relaxing environment. They get the job done well. More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Five stars for Lauren Cano
Jul 06, 2023 -

Five Star Subaru of Grapevine responded

Thank you, TJ, for choosing Five Star Subaru to help you care for your car. Your satisfaction is our top priority, and we are thrilled to know that we have met and exceeded your expectations. Call on our service team with questions any time at 817-438-1700. Thanks again, Jake Ritter, Service Director

July 05, 2023

I’ve purchased two vehicles from this dealership. Both times have been quick, easy and had great communication. Thanks to Enrikko for everything! More

by DeanScluknut
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Enrikko DePasquale
Jul 06, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, Dean, on your purchase at Five Star Subaru. We would like to extend a special thank you for your exceptionally positive feedback regarding your experience at our dealership. Enrikko and our team welcome you to stop by or call 817-438-1700 with questions at any time. Enjoy your car! Thank you, Doug Laymon, Sales Manager

July 05, 2023

Great customer service by Jordan Reddish and others and I am really enjoying my 2024 Subaru Crosstrek Limited! More

by rgbingman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Reddish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Five Star Subaru of Grapevine responded

Thank you, rgbingman, for taking the time to rate your shopping visit at Five Star Subaru. We want to make owning your new 2024 Crosstrk Limited the best experience. Stay in touch with us at 817-438-1700. Wishing you safe and enjoyable travels in your new vehicle! Best Regards, Doug Laymon, Sales Manager

July 05, 2023

Everyone I have come in contact regarding my old lease and especially the new lease have been friendly, helpful, and very kind. Other dealerships I have dealt with in the past have never come up to your More

by acbhhw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, acbhhw, on owning a new Subaru! We invite you to stop by Five Star Subaru or call 817-438-1700 to revisit the features of your car at any time. We are privileged to have you as our valued customer, and we look forward to serving you for many years to come. Thank you, Doug Laymon, Sales Manager

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