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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,335 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,335 reviews

September 18, 2021

Spencer Fuller was great! There wasn't any pressure and he kept me moving through the process quickly. He's followed up with me after my purchase making sure there's nothing I need and overall has been awe More

by edwardmartinez585
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Fuller
Sep 19, 2021 -

Five Star Subaru of Grapevine responded

Congratulations, edwardmartinez585! We appreciate hearing your shopping experience at Five Star Subaru went so well. Expect nothing less than a great visit when we see you again. Please stay in touch with Spencer or me at 817-438-1700. We are here to help you enjoy your new car. Thank you, Doug Laymon, Sales Manager

September 17, 2021

Great group of people. Everyone was personable and truly interested in you. I was surprised at how welcoming they were. More

by jacobazzi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2021 -

Five Star Subaru of Grapevine responded

Jacobazzi, You are a VIP at Five Star Subaru and we always want you to feel welcomed when you visit. Our sales team continues to be available for your questions at 817-438-1700. Helping you fully enjoy your car is our goal. Thank you, Doug Laymon, Sales Manager

September 17, 2021

We ordered a new Crosstrek. Our sales rep, Spencer, was wonderful. So accommodating and very informative. We were kept informed by Subaru every step our Crosstrek was at until it reached the dealership. An More

by Camp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Fuller
Sep 18, 2021 -

Five Star Subaru of Grapevine responded

Congratulations on your new Crosstrek from Five Star Subaru. Thank you for taking delivery of your order at our dealership. To continue helping you, please stop by or give Spencer or me a call at 817-438-1700. We are here to share our knowledge. Best Regards, Doug Laymon, Sales Manager

September 17, 2021

I was very pleased with the sales team and also the service team. Very professional. More

by Genemiller54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2021 -

Five Star Subaru of Grapevine responded

Thank you, Genemiller54, for your loyalty to Five Star Subaru. Your endorsement of both our sales and service departments is greatly appreciated. Whenever you need our advice, we want to hear from you at 817-438-1700. Safe travels and please stay in touch. Take Care, Doug Laymon, Sales Manager

September 16, 2021

Service Department was great and all staff are courteous and helpful. The waiting area is clean and comfortable. More

by melvinbutler
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean
Sep 17, 2021 -

Five Star Subaru of Grapevine responded

Melvinbutler, Thank you for reviewing the Five Star Subaru service department. We know vehicle maintenance can be a hassle and we want to work as efficiently as possible. Please let us know when to expect you again at 817-438-1700. We appreciate the chance to help you. Take Care, Marcus Procter, Service Director

September 14, 2021

i had the pleasure of working with Nick. Very friendly, no pressure whatsoever. Will come back and work with him again in the future. More

by johnny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Five Star Subaru of Grapevine responded

Johnny, Thank you for shopping with Nick and Five Star Subaru. It would be great to have you back when you have future vehicle needs. Please stay in touch at 817-438-1700. Until we see you again, we always welcome your automotive questions. Best Regards, Doug Laymon, Sales Manager

September 14, 2021

Five Star Subaru got me in & out for my service quickly with no surprises. Service Advisor Sean Roberts was great! More

by Rob M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Sep 15, 2021 -

Five Star Subaru of Grapevine responded

Hello Rob, Helping our Five Star Subaru customers in a timely manner is always the goal. Reach Sean or me at 817-438-1700 when you have vehicle needs. We want to continue to be your service center. Thank you, Marcus Procter, Service Director

September 13, 2021

Excellent sales team and service personnel. They are always willing to make your experience great More

by Michelangelo51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Kroes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Five Star Subaru of Grapevine responded

Michelangelo51, We love hearing from our Five Star Subaru customers because satisfaction is definitely the goal. Stephen and I remain available for your questions at 817-438-1700. Stop by or give us a call when you have technical or care questions. Thank you, Doug Laymon, Sales Manager

September 11, 2021

We had the pleasure of working with Spencer for our first Subaru purchase. He was patient, informative, and responsive. The general manager, Tony, even took the time to meet us and thank us for our purchase. More

by Jasmin C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Hernandez, Spencer Fuller
Sep 13, 2021 -

Five Star Subaru of Grapevine responded

Welcome to Five Star Subaru, Jasmin! Helping you totally enjoy your Subaru and the brand is our goal. We want to continue sharing our knowledge with you. Stop by or give us a call at 817-438-1700. We are here for you! Thank you, Doug Laymon, Sales Manager

September 10, 2021

Very helpful and willing to work hard to get your business and establish a relationship that will make you want to come back. Great team More

by gomezbk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2021 -

Five Star Subaru of Grapevine responded

Gomezbk, Building lasting relationships is a priority at Five Star Subaru. Thank you for shopping with us and please know we are here to continue helping you with your vehicle needs. Reach us any time at 817-438-1700. Welcome to our Subaru family! Kind Regards, Doug Laymon, Sales Manager

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