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Five Star Subaru of Grapevine
Grapevine, TX
4,155 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts.
But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs.
In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,155 reviews
March 20, 2023
The sales process was very professional and hassle free. BB was very accommodating and a pleasure to work with. BB was very accommodating and a pleasure to work with. More
by tony@mcnbok.com
Verified CustomerEmployees Worked With
March 20, 2023
The customer service we received at the time of purchasing the car was awesome from our sales guy to the finance guy!!! However the SERVICE DEPARTMENT needs some work in their customer service! purchasing the car was awesome from our sales guy to the finance guy!!! However the SERVICE DEPARTMENT needs some work in their customer service! My sons car has been in the shop for a week now with no input from them as to what’s wrong with the car. No diagnostic has been done on it and the service team has tried to push for us to go somewhere else. I mean, who does that? Pushing a paying customer out the door? Believe me, we would gladly go somewhere else after this mess but unfortunately there is much lower deductible on our extended warranty to bring the car to this dealership. I guess they forgot to mention, good luck on trying to get them to work on your car! I understand being busy and being backlogged but after a week of being in there it would be nice to at least have an idea of what’s wrong with it and if it will be covered under warranty. Not everyone has just another car to use lying around and no big deal that your other is in the shop! No, it’s very stressful not knowing how you’re going to get to work everyday. This just seems to me to be poor customer service, first trying to push someone out the door and second having to wait so long to at least get the diagnostic done so we know what we’re dealing with. More
by Sarahfelts36
Employees Worked With
Unknown
March 20, 2023
Very professional and straight forward in the whole sales process. Responsive and accurate on availability of inventory and options to chose from. I didn't ever feel like anyone was playing games or tricks process. Responsive and accurate on availability of inventory and options to chose from. I didn't ever feel like anyone was playing games or tricks. I would definitely recommend 5 Star Subaru. Cameron was great to work with. More
by mmrrevh
Employees Worked With
March 20, 2023
The whole process was easy with no haggling. Darrell was amazing and made my first time buying a car such an easy and memorable experience!! Darrell was amazing and made my first time buying a car such an easy and memorable experience!! More
by Ella
March 19, 2023
The service at Five Star was very satisfactory. My service advisor was curious and very helpful. Charles Young My service advisor was curious and very helpful. Charles Young More
by charlesyoung439
Employees Worked With
March 19, 2023
Sales experience was no pressure. Car buying was as easy and stress free as expected. Car buying was as easy and stress free as expected. More
by Nunya Business
March 18, 2023
Everyone that we talked to seemed really friendly and eager to help with any questions we had i recommend this dealership eager to help with any questions we had i recommend this dealership More
by mikeymay62
Employees Worked With
March 18, 2023
A special acknowledgment to Ron Yon, I consider him a person, a professional who makes the customer feel comfortable. In the Usa I have bought in dealerships Volkswagen, Toyota, Mazda, BMW and now Subaru person, a professional who makes the customer feel comfortable. In the Usa I have bought in dealerships Volkswagen, Toyota, Mazda, BMW and now Subaru. In some cases you are faced with authentic sharks and they don't make you feel at ease. Ron is a person with a lot of experience. More
by NVO
March 18, 2023
Rikko made the entire process simple, clear, and direct. He followed through with every promise made and listened to our needs. Rikko currently sells used cars, but because of the current interest rates, He followed through with every promise made and listened to our needs. Rikko currently sells used cars, but because of the current interest rates, we changed our minds and chose to get a new car using the Subaru promo financing. Rikko was still able to help us and even tracked down the exact car we were hoping to get, which isn’t an easy task in the market today. Thank you Five Star and Rikko! More
by Becky Bragg
Employees Worked With
Rikko
