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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,466 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,466 reviews

January 29, 2023

Excellent! !!!!!!!!!’your Service is Exceptional!!!!and has been great over the last 4 plus years I have depended on you to take great care of the service on my More

by Jerry.McDonald 2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Z
Jan 30, 2023 -

Five Star Subaru of Grapevine responded

Jerry, Thank you for rating your service visits at Five Star Subaru. We want to keep you in your Outback for many more years. Let us know when you have maintenance questions any time at 817-438-1700. Your loyalty is appreciated! Best Regards, Dylan Hulme, Service Director

January 28, 2023

Loved working with Casey. I would highly recommend her to friend. It was a very smooth buying experience. More

by brentmrogers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Jan 29, 2023 -

Five Star Subaru of Grapevine responded

Thank you, brentmrogers, for rating your Five Star Subaru shopping experience. Let us know if you would like a redelivery of your new car at 817-438-1700. We want you fully aware of all of the great features on your Subaru. Best Regards, Doug Laymon, Sales Manager

January 28, 2023

Very good experience. John Masqueda kept communication frequent and clear. No issues with final price or hidden fees. More

by lmbtx72
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Mosqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Jan 29, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, lmbtx72, on the purchase of your new Subaru. John and I welcome your technical or maintenance questions at 817-438-1700. A complete customer experience continues to be a goal. Thank you for your business and review, Doug Laymon, Sales Manager

January 28, 2023

This dealership excels in customer service! They go out of their way to be sure all your concerns are addressed and the service or maintenance is explained and easily understood. They balance More

by Bapatterson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Roberts -5??????????
Jan 28, 2023 -

Five Star Subaru of Grapevine responded

Bapetterson2, Thank you for taking the time to rate your Five Star Subaru service visit. Customer service and satisfaction are both priorities. Mike, Sean, and our entire team hope to hear from you again at 817-438-1700. Safe travels! Take Care, Dylan Hulme, Service Director

January 27, 2023

Five Star Subaru has been great everytime we need something. Always quick to get back and quick to complete any service that is needed. More

by MEAGANBRUNETTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitchell Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Jan 28, 2023 -

Five Star Subaru of Grapevine responded

MEAGANBRUNETTE, We value the chance to welcome you to Five Star Subaru. Thank you for your loyalty to our dealership. Customer service is a priority. Whenever we can offer our advice, reach us at 817-438-1700. Enjoy your day and your Subaru! Best Regards, Doug Laymon, Sales Manager

January 27, 2023

Your dealership has their heads up their xxxxx or they are very dishonest. Disappointed, dissatisfied, deceived More

by Nikel0377
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Darrell Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
January 26, 2023

Always a pleasure working with the great folks at Grapevine Subaru. This is my second Subaru purchased from this dealership and they're always excellent. Cameron was awesome - found me the perfect Cr More

by gjs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corbin Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Five Star Subaru of Grapevine responded

Gjs, It is always a pleasure for us when you visit Five Star Subaru. Congratulations on your newest Subaru. Once again, we hope to help you fully enjoy your Crosstrek. Stop by or reach Nick and our staff at 817-438-1700. Thank you for your loyalty! Best Regards, Doug Laymon, Sales Manager

January 26, 2023

Always a pleasure working with Subaru of Grapevine. This is our second Subaru and couldn’t be happier. More

by twomeyphotography
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Jan 27, 2023 -

Five Star Subaru of Grapevine responded

Welcome back to Five Star Subaru, twomeyphotography! We are thrilled you shopped with us again. To help you fully enjoy your car, don't hesitate to reach us at 817-438-1700. We want to continue sharing our vehicle knowledge. Thank you for your loyalty and feedback. Best Regards, Doug Laymon, Sales Manager

January 26, 2023

It was the perfect atmosphere that complimented the professional & the experienced individuals who work there. More

by A3WILS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
Jan 27, 2023 -

Five Star Subaru of Grapevine responded

Congratulations, A3WILS, on your new vehicle from Five Star Subaru. I, along with the entire sales and service teams appreciate your endorsement. Expect professional service every time you stop by. Please let us know when you need our knowledge at 817-438-1700. We are here to help you fully enjoy your car. Thank you, Doug Laymon, Sales Manager

January 26, 2023

Very nice he was helpful and answered any questions I had went over my paperwork with me Thanks for your help More

by Patty98a
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Reust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Five Star Subaru of Grapevine responded

Patty98a, Informing our Five Star Subaru customers is a priority. Reach Shannon and our team when you have questions about your car at 817-438-1700. We continue to be your source of vehicle knowledge. Thank you, Doug Laymon, Sales Manager

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