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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,026 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,026 reviews

April 09, 2021

My whole car buying experience was actually a pleasure. Taylor was wonderful and the financing piece was quite painless with no pushy sales tactics! I will always return here! More

by Gloria9411
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Bayles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

Five Star Subaru of Grapevine responded

Congratulations, Gloria9411, on the purchase of your new vehicle at Subaru of Grapevine. Taylor and I want to continue sharing our knowledge. Please let us know when you have technical or care questions at 817-438-1700. We would love to help in any way we can. Thank you, Doug Laymon, Sales Manager

April 09, 2021

If you are looking for a quality long lasting vehicle, with the best pricing - Please visit Subaru of Grapevine. Outstanding Customer Service, my experience was amazing!! They will work with you to ensu More

by isvelazquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis, Trina McLean
Apr 10, 2021 -

Five Star Subaru of Grapevine responded

Isvelazquez, Thank you for taking the time to share your feedback and for recommending BB and Subaru of Grapevine. Your complete satisfaction is important to all of us. When we can help with our vehicle advice, do not hesitate to call us at 817-438-1700. We will be happy to see you again. Enjoy, Doug Laymon, Sales Manager

April 09, 2021

Very professional good customer service. Would recommend Five Star Subaru to my friends. We really love our new Subaru. The options on the Crosstrex is outstanding. More

by Art
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2021 -

Five Star Subaru of Grapevine responded

Hello Art, We really appreciate hearing from you and thank you for the high rating of our services at Subaru of Grapevine. Cameron, Darrell, and I want to continue hearing from you at 817-438-1700. We want to help you fully enjoy your Crosstrek! Thanks again, Doug Laymon, Sales Manager

April 08, 2021

I work in the industry and this is the best service I've ever had at a dealership. They were straight forward, respectful, and were never pushy. BB was a great guide in helping us make the best decision. More

by andreg142
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BB Belharrat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Five Star Subaru of Grapevine responded

Andreg142, We do our best to offer our Subaru of Grapevine customers efficient visits! Thank you for recognizing BB and endorsing our dealership. We remain available for your vehicle questions at 817-438-1700. We appreciate you! Best Regards, Doug Laymon, Sales Manager

April 08, 2021

Rio Manalo of Five Star Subaru in Grapevine Texas is outstanding! My wife and I were just checking out cars on our day off (Saturday), she approached us and greeted us right away. Gave us a tour and a More

by Jade & Diana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rio Manalo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Five Star Subaru of Grapevine responded

Congratulations on owning a beautiful 2021 Ascent, Jade and Diana! We are so happy to include you on our Subaru of Grapevine customer and friend list. Please let Rio or me know when you would like to revisit the features on your vehicle at 817-438-1700. We want to make this your best driving experience ever. Thank you, Doug Laymon, Sales Manager

April 08, 2021

This will be our second Subaru.We had excellent service from Mitchell Hunter the first time. I requested him this time and did not disappoint. I am drive my 2020 Cross trek. Love Subaru. More

by pdprodeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchell Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2021 -

Five Star Subaru of Grapevine responded

Thank you, pdprodeo, for returning to Subaru of Grapevine for the purchase of your Crosstrek. Mitchell is focused on customer care and he and I want to have you back to the dealership when you have questions. Helping you fully enjoy your new Subaru is our goal. Thanks again, Doug Laymon, Sales Manager

April 07, 2021

Fantastic super friendly service by Mike Ohanesian. Fairy service great feeling dealing with all service staff. Great parts department always friendly. Great building always clean and neat. More

by john-r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dinh
Apr 07, 2021 -

Five Star Subaru of Grapevine responded

John, The service team at Subaru of Grapevine wants to thank you for your endorsement. When Mike or I can be of further assistance please let either of us know at 817-438-1700. We will be ready to help. Thank you, Marcus Procter, Service Director

April 07, 2021

They were 5 stars until the last two experiences. Customer service was poor with Tyson and good with Mike. It used to be excellent. They were both friendly but they missed the mark. My car was not cl More

by dgirlnurse22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marcus Procter
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyron
Apr 08, 2021 -

Five Star Subaru of Grapevine responded

Hello dgirlnurse22, As a valued customer, you have our attention with your feedback. Customer satisfaction is always a priority and I would like to assure we appreciate you and your business. I would personally like to speak with you about your experience. Please reach me at mprocter@subarugrapevine.com or 817-438-1700 as soon as possible. Sincerely, Marcus Procter, Service Director

Apr 08, 2021 -

dgirlnurse22 responded

We have already spoken.

April 07, 2021

Excellent and patient salesman No pressure. Listened to questions and responded appropriately. Knowledgeable and accommodating they stayed past closing hours to answer questions and negotiate terms More

by bjkwid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frankie Saif
Apr 07, 2021 -

Five Star Subaru of Grapevine responded

Congratulations, bjkwid, on your purchase at Subaru of Grapevine! Frankie, Brandon, and I really appreciate your endorsement. Any time we can revisit the features on your vehicle, give us a call at 817-438-1700. We want to do all we can to help you fully enjoy your ride. Thank you, Doug Laymon, Sales Manager

April 05, 2021

I had a great experience with Spencer and this dealership. Awesome service and follow up service. I would recommend going here for your next car. More

by Aprilm126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer Fuller, Kareem Kusez
Apr 06, 2021 -

Five Star Subaru of Grapevine responded

Aprilm126, We really appreciate you and your business at Subaru of Grapevine. We also want to make sure you have the best driving experience. Reach out to Spencer or me any time at 817-438-1700. It will be great to see you again. Thank you, Doug Laymon, Sales Manager

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