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Five Star Subaru of Grapevine

Grapevine, TX

4.9
4,449 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 4,449 reviews

March 04, 2022

Clay was so helpful throughout the entire process and everyone in the dealership were friendly and approachable! More

by shankssara94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Mar 04, 2022 -

Five Star Subaru of Grapevine responded

Congratulations shankssara94 on your new Subaru. Clay and our entire staff want to make owning your car the best experience. Stop by Five Star Subaru or give us a call at 817-438-1700 any time. We are here to help! Thank you, Doug Laymon, Sales Manager

March 03, 2022

Employees are always courteous and helpful. My service person could’ve been more personable on the phone. He was a bit ‘dry’, just the facts kind of guy. I’m still very pleased with the service More

by Annette.mcclasky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Annette.mcclasky! Your feedback and recommendation are truly appreciated. When Mike or I can help with vehicle questions, give us a call at 817-438-1700. We want to continue helping you enjoy your car. Best Regards, Marcus Procter, Service Director

March 03, 2022

Completely satisfied. Fast and efficient service. Everyone was very friendly. Very nice waiting area for customers. More

by Babs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Mar 04, 2022 -

Five Star Subaru of Grapevine responded

Hello Babs, Your full satisfaction is a priority at Five Star Subaru. When our staff can offer vehicle advice, reach us at 817-438-1700. Keeping you knowledgeable and safe is the goal. Thank you for your recommendation and loyalty. Sincerely, Marcus Procter, Service Director

March 03, 2022

Leased and have now purchased a car from this dealer. They have been very helpful in the entire process and were not pushy at all. Would definitely recommend them to any one looking to buy a new or use More

by koalexander1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Five Star Subaru of Grapevine responded

Hello koalexander1, Thank you for continuing to choose Five Star Subaru. Your recommendation is greatly appreciated as is your business. We look forward to hearing from you again at 817-438-1700. Thanks again for being our loyal customer and friend. Best Regards, Doug Laymon, Sales Manager

March 01, 2022

The atmosphere at this dealership is exceptional. Buying a car is never stressed-free but the staff at five star Subaru of Grapevine makes it their mission to make you comfortable and feel at home. T More

by jakaybe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tobias Awoniyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Five Star Subaru of Grapevine responded

Hello jakaybe, Thank you for shopping with us and sharing your great comments. The Five Star Subaru staff welcomes you to stop by any time! Enjoy your new Subaru and call us at 817-438-1700 whenever you have technical or care questions. Best Regards, Doug Laymon, Sales Manager

February 28, 2022

Chief was very pleasant and helped me find exactly what I was looking for. He went above and beyond to get my vehicle ready as soon as possible. Everyone I interacted with was incredibly nice and helpful. It More

by abrenner1990
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hooman
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Inim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Lombardo
Mar 01, 2022 -

Five Star Subaru of Grapevine responded

Congratulations abrenner1990 on your new vehicle purchase from Five Star Subaru. Chief is very customer-centered and we want you completely comfortable during your travels. Stop by or give us a call at 817-438-1700. We are here to help in any way we can. Thank you, Doug Laymon, Sales Manager

February 28, 2022

I had my service scheduled on a day with wintry weather. To my surprise, the work was completed well ahead of the communicated timeframe. The staff was polite and helpful. I don’t usually wait at the dealer More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Five Star Subaru of Grapevine responded

Steve, It was great to serve you recently at Five Star Subaru. We appreciate the chance to help with your vehicle care. Mike and I can be reached at 817-438-1700 any time you have technical or maintenance questions. Let us know when you need our knowledge. Thank you, Marcus Procter, Service Director

February 26, 2022

1st service was fast and easy. Very happy with Five Star Subaru. Even my sales rep came down and talked for a few minutes. More

by steelrod3936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Five Star Subaru of Grapevine responded

Hello steelrod3936, You are part of the Five Star Subaru family! Thank you for returning for your vehicle's care. Both our sales and service staff welcome your questions at 817-438-1700 any time we can offer our knowledge. Best Regards, Marcus Procter, Service Director

February 25, 2022

Very pleasant car buying experience. Worked with Steve Kroes, excellent sales person to work with. More

by danielgan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Kroes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Feb 26, 2022 -

Five Star Subaru of Grapevine responded

Hello danielgan, Congratulations on your new vehicle from Five Star Subaru. Our sales team continues to be available for your questions at 817-438-1700. Let us know when you have technical or care questions. Thank you for shopping with us. Best Regards, Doug Laymon, Sales Manager

February 25, 2022

This was, hands down, the most enjoyable car buying experience I could ever imagine. My salesperson, Azreal, was an absolute dream! So helpful, so proactive, so kind… Everyone went out of their way to More

by CNN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Azrael Cavazos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Five Star Subaru of Grapevine responded

Congratulations CNN on your new Subaru. We are focused on customer experience and we look forward to helping you enjoy your car. Don't hesitate to call us at 817-438-1700. We will do all we can virtually to answer your questions. Safe travels and thanks for going the extra mile to shop with us. Thank you, Doug Laymon, Sales Manager

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