Five Star Subaru of Grapevine

Great dealership that understands customer service. Got a great deal. The purchase experience was smooth and efficient. This is the second Subaru I have purchased from Five Star and I will return for fut a great deal. The purchase experience was smooth and efficient. This is the second Subaru I have purchased from Five Star and I will return for future vehicles. More

I’ve been on the market for a Subaru for my daughter’s first car for over a month & I’ve sent inquiries to a number of dealers in my area but none came close with the attention I received from Taylor Ates first car for over a month & I’ve sent inquiries to a number of dealers in my area but none came close with the attention I received from Taylor Ates. She listened to my needs, answered all my questions in a timely manner & was very flexible accommodating with my work schedule. She even made a video so I can show my wife the car I was interested in. Best of all, she made a very special day for my daughter when we picked up the car this past weekend. She pretended just to show a blue car since that was my daughter’s favorite color. Taylor put a red bow on a blue Crosstrek & handed my daughter the car keys! It was a memory of a lifetime. I highly recommend contacting her if you are shopping for a vehicle. Five Star Subaru of Grapevine has a fantastic employee who knows how to take care of their customers. More

Talk about going the extra, extra mile, BB is the reason I choose 5 star from now on. He is a confident, humble, hardworking sales person. Bravo Zulu BB. If all my purchase experiences, this is one of the b I choose 5 star from now on. He is a confident, humble, hardworking sales person. Bravo Zulu BB. If all my purchase experiences, this is one of the best. More

Darrell was amazing! He was patient and informative. He showed us a few cars and gave us the space to decide. It was the best car buying experience we've had and we will be back when it's time to purchase showed us a few cars and gave us the space to decide. It was the best car buying experience we've had and we will be back when it's time to purchase our second! More

THE BEST CAR BUYING EXPERIENCE WE HAVE EVER HAD! Great communication, attentive to our needs, no high pressure sales! Interested in earing our business instead of trying to force a sale. communication, attentive to our needs, no high pressure sales! Interested in earing our business instead of trying to force a sale. More

Always excellent Customer service when I bring my car in for repair or required maintenance. Other staff are always friendly when you are waiting for your car. for repair or required maintenance. Other staff are always friendly when you are waiting for your car. More

Steve found me the perfect vehicle, and really took the time to listen to what kind of driver I am and what sort of features would/wouldn't really matter to me. He also did a great job making sure I unders time to listen to what kind of driver I am and what sort of features would/wouldn't really matter to me. He also did a great job making sure I understood how to use the technology in my new car so I would be safe when I hit the road. No pressure tactics or anything, just excellent service. Brandon got my financing and service plan set up and was awesome. I have everything I need to keep my car in shape and it was painless. He was knowledgeable and helpful and made sure I knew all my options. More

The salesman BB went above and beyond to help us finding a used car after going to several dealerships. He was very kind and thoughtful and helped us get a deal we did not think was possible. Highly recomme a used car after going to several dealerships. He was very kind and thoughtful and helped us get a deal we did not think was possible. Highly recommend seeing him and the rest of the staff at this dealership. Great experience all around! More

Starting with Tobias, and ending with the service department the purchase of a 2021 Accent when very well. I had sworn off purchasing a new vehicle from a dealership several years ago because of the department the purchase of a 2021 Accent when very well. I had sworn off purchasing a new vehicle from a dealership several years ago because of the time and money involved, after a dozen new car purchases over the last 50 years. Subaru of Grapevine, Tobias, John, Bobby, sales manager and Jon in the service department all deserve "Five Stars" Hope I am around in a few years to purchase another new car from you all. More

Excellent service. Hassle free car buying experience and salesman was great and never pushed anything on me. It was also a pretty quick process. Would buy again. salesman was great and never pushed anything on me. It was also a pretty quick process. Would buy again. More