Frank Brown Auto and Truck Ranch

Don’t even want to give this place a star due to fact of Michael in finance that’s makes all the decisions for the salesmen and customers Michael in finance that’s makes all the decisions for the salesmen and customers More

We live out of state. Every time we come to have warranty work done we have to miss a day of work. Last time we came over for a dr appt and was to have work done. You guys could not provide us with a loaner work done we have to miss a day of work. Last time we came over for a dr appt and was to have work done. You guys could not provide us with a loaner for a few hours to get to the dr appt and needed tests. We will Never purchase another vehicle there unless the shop opens on Saturdays or you can give us a loaner during the week. More

Had transmission fluid drained and filled no prior leaks ! Went home and leaked ! Now it will be $1900 to fix it . Very disappointed not again ! Went home and leaked ! Now it will be $1900 to fix it . Very disappointed not again More

Automatic transmission went out under warranty (parts & labor). Technician said it was a faulty torque converter. It took two weeks & 2 days to get the vehicle out of the shop. It still doesn't shift pr labor). Technician said it was a faulty torque converter. It took two weeks & 2 days to get the vehicle out of the shop. It still doesn't shift properly, but as the only vehicle for a sole proprietor business, I can't afford to be without it for another two weeks. I was also charged $372 to take out & replace the exhaust manifold bolts necessary to install the new torque converter. More

Ronnie haas always been friendly and Helpful but No call back from the GMC Service Mgr, and the communication was Unintelligible. I am done with Frank Brown Dealership and will not recommend to anyone. back from the GMC Service Mgr, and the communication was Unintelligible. I am done with Frank Brown Dealership and will not recommend to anyone. More

Not very good.... I have 52 recalls on my truck and took it in, and they did nothing!! My batteries were no good thats all they told me!! They should b concern about the recalls but never said anything!!😈 it in, and they did nothing!! My batteries were no good thats all they told me!! They should b concern about the recalls but never said anything!!😈 More

I am satisfied with the work but disappointed in the service and lack of safety with the convoid pandemic I got there at close to opening on 6/17. Was told i needed a new battery and Tony said it wo service and lack of safety with the convoid pandemic I got there at close to opening on 6/17. Was told i needed a new battery and Tony said it would be $180. I decided to look somewhere else to save money and where i found was gonnq be $178 so I decided to go back to Frank Brown because I like having all of my maintenance in one place. Tony then said it would be around $180 and he would get it close to $180. When I checked out my total was $225 but the guy who checked me out took off $20 so I paid $205. This is why dealerships have a bad name. That was one of the shadiest things that has happened to me in a while. I called Tony very angry and he said that my car was done too quickly and he wasn't given the chance to make adjustments. He first said he would make it up by taking care of my next oil change and by the end of the call he said he would discount the difference in the next oil change. So basically he told me two different things again. Shady. I have zero confidence anything would actually happen and this will be taken seriously. Not sure if I can return to a place I don't trust which makes me sad because I really like consistency when I seek services in my personal life. The last car I had i drove for 170,000 miles till it just died and only one place other than Gene Messer touched my car because I was out of town that one time. Now my concern with the safety. Myself and 3 others needed a ride. It we were all to get in the same van, close quarters, masks not required. Even an employee told me that they thought it was unsafe. Not sure if I will return. More

It took 3 trips in 4 days to get what I needed. Serviceman on 06/12/2020 was incredibly disrespectful! I will Never deal w/ him again. There were 2 trips on Monday 06/15/2020 and hours of my time Serviceman on 06/12/2020 was incredibly disrespectful! I will Never deal w/ him again. There were 2 trips on Monday 06/15/2020 and hours of my time wasted to get my needs met. More

Overall the buying process was simple. If you’re buying a car online from these folks be very specific. Ask if there are any specific cosmetic flaws. They will not take it upon themselves to point those out car online from these folks be very specific. Ask if there are any specific cosmetic flaws. They will not take it upon themselves to point those out for you. More

I traded my car in today JUST so I didn't have to deal with the horrible service department.... The only competent person there is Sammy and this time he wasn't my service adviser, Ronnie was. with the horrible service department.... The only competent person there is Sammy and this time he wasn't my service adviser, Ronnie was. More