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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,117 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,117 reviews

January 08, 2020

Always great and rapid service. Also good WiFi and friendly staff. Never been disappointed in my many times of dealing with Frank brown Honda service department.. More

by africamarkw
Recommend Dealer
Yes
Employees Worked With
Albert Botello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2020 -

Frank Brown Auto and Truck Ranch responded

africamarkw, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 08, 2020

You gave me the correct wiper blade for the long side but the short side was an inch too long. Nothing a knife couldn’t fix but that was interesting. More

by Hondakid
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2020 -

Frank Brown Auto and Truck Ranch responded

Hondakid, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 08, 2020

Mike Brown was honest helpful and very pleasant to work with I pulled up and Mike Brown was very friendly and not pushy at all. When the vehicle I came to look at was already sold, he asked if I might be interes More

by dcantore
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brown
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Jan 10, 2020 -

Frank Brown Auto and Truck Ranch responded

dcantore, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 08, 2020

Great service! Honda makes great vehicles and would only choose this company to service them. Friendly and prompt every time I go in. Thanks a bunch! More

by danieljoseph811
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
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Jan 10, 2020 -

Frank Brown Auto and Truck Ranch responded

danieljoseph811, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 04, 2020

Great Friendly service RONNIE always greets us with a smile and listen to our concerns and assures us that it will be taken care of. Terry always goes over the report and k More

by raymarmolejo4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello, Terry
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Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

raymarmolejo4, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 03, 2020

Awesome Excellent service and experience. Phil was friendly and professional. We felt like he helped discuss our options and also helped us get a great deal. More

by tgriffkimball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

tgriffkimball, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 03, 2020

New truck purchase Awesome service and customer relations. Kiernan went overboard to assist me and work through the process. Did a great job of going over the vehicle More

by jcknight323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

jcknight323, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 03, 2020

Always great service I have purchased over 20 cars from Frank Brown. They always treat me right, whether I was buying cars for my business or personal cars. As long as I n More

by dougstroud33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

dougstroud33, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 03, 2020

Perfect customer service Great communication and pricing! 5 stars! Really enjoyed the process. They are very helpful and worked with me all the way through the process. Grea More

by jstconcretetexas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

jstconcretetexas, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 03, 2020

Emissions leak Very knowledgeable Personnel friendly let me know what was wrong with my truck and when it would be ready and yes I would recommend the service who ar More

by paul.singleterry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
Jan 06, 2020 -

Frank Brown Auto and Truck Ranch responded

paul.singleterry, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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