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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,105 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,105 reviews

December 30, 2019

Very positive and customer service oriented. Kienan the young man that assisted my wife and I was very knowledgeable and informative. He knew what he was talking about and we found the experienc More

by sdchilders
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

sdchilders, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

December 30, 2019

GMC Acadia Denali Mark was very easy to work with and helped get us in and out. Very friendly as well and seemed to genuinely care about getting us into our new vehicle More

by adrianburrola
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Brown
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

adrianburrola, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 27, 2019

Fantastic service Best sales experience I have ever had with a car dealer. I will recommend Kienan to my friends. Very knowledgeable and professional. Went out of his w More

by clayusa12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

clayusa12, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 27, 2019

Great Service Greeted by friendly smiling people. Everyone took the time to say hello and came by to admire my add-ons. The service manager came to talk to me regar More

by mdziamski59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy Perez
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

mdziamski59, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 27, 2019

Nice Dealership! Went in for service on my Honda. Problem I had been having with it. Decided to see if a trade wouldn't be a better solution for me and it was. Thank More

by THERAJ1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Phillips
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

THERAJ1959, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

December 27, 2019

Great service, just need one more upgrade. Everything’s great especially the courtesy pick up and drop off guy. However, would’ve been excellent if the vehicle was courtesy hand washed when se More

by lamlamnail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

lamlamnail, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 27, 2019

Outstanding customer care A great experience from the beginning! Tony was very professional and helpful as well as Terry at the front desk. I am extremely lucky to have Frank B More

by lcfuller25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony and Terry
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

lcfuller25, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 27, 2019

A+ buying experience! Everything went smoothly and everyone at Frank Brown was helpful and thoughtful. Would definitely return to buy another vehicle from Andrew and team n More

by kshenk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Gutierrez, Sam Gutierrez
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

kshenk, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 26, 2019

Awesome Service Tony and Dean always take care of my auto needs. Top notch customer service. Better than 5 minute oil change formally known as Bolton’s.😀 Keep More

by grantfisherchirfsfan#15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Loveless and Tony
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

grantfisherchirfsfan#15, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 25, 2019

Great experience Everyone we came in contact with were great to work with. I'd recommend anyone to go to Frank Brown to purchase a new vehicle. More

by NICKOLE.SIMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Phillips
Dec 26, 2019 -

Frank Brown Auto and Truck Ranch responded

NICKOLE.SIMP, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

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