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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,112 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,112 reviews

October 07, 2019

Oil change I understood that I had a free oil change coming but I was charged for it and paid for it. R/O 6240547/1. I purchased this car new and understood that More

by Jimmy May
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Villapando
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

Jimmy May , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2019

Oil & filter chg Tony, Dennis and Terry all do a superb job, and are very friendly! I never have any problems with any one there. Such a nice place, and I feel like I More

by terryandbeverly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy, Dennnis, and Terry
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

terryandbeverly, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 07, 2019

Best experience and process I have ever had. The salesman,Paul, was very helpful showing me what was available and how they differed in options. Then he kept me informed as to how the process was More

by byronbaulch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

byronbaulch, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2019

buying a new truck Great ppl to talk too, an make u feel at home, an best of all they don’t an never pressure us to buy anything, they have so much patience an they lis More

by tsusmc55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

tsusmc55@yahoo.com, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2019

True to his word I was assured that coming from out of town for warranty work my vehicle would be expedited. I was in and out in a reasonable time. More

by jkwells2204
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

jkwells2204, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 07, 2019

Great car buying experience We were treated with expert service and honesty mixed with courtesy and efficiency. In the car buying world we found that to be a rare but excellent More

by joellandry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

joellandry, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2019 Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

October 07, 2019

Excellent service Called for an oil change that was covered by my extended warranty they got me that afternoon and had me taken care of in about 15 minutes. Service adv More

by Carrla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

Carrla, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

October 07, 2019

Oil change Went in for my first oil change on my new pickup. Had no problems and all went well. The wait wasn’t long and the staff was friendly and even called t More

by coffmjel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

coffmjel, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

October 07, 2019

Service on new pickup Bought a new GMC truck from Frank Brown. The salesman Kienan contacted me back after I went on website and asked some questions. Other GMC dealerships More

by coffmjel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

coffmjel, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2019 GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

October 07, 2019

Oil change Quick and effortless experience to get my oil change. Would definitely recommend - staff was friendly and helpful and took about 45 mins for the entir More

by Stephanie Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

Stephanie Campbell, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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