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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,630 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,630 reviews

April 06, 2022

This is my 3rd time taking my fiat 500 in let me tell you The Professionalism and Proper customer service is Outstanding They know what they’re doing So be patient and courteous! Just know the work will be d More

by Butter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr J. James the courtesy driver!
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Apr 07, 2022 -

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

Apr 07, 2022 -

Butter responded

No Thank You Guys!!!!

April 05, 2022

The selection of vehicles was a welcomed sight! We were efficiently helped by the front desk. The sales (Matt Miller, Mike Rutherford, John Rizzotto) & financing personnel (Rhonda Branca) were grea More

by triciac712
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda Branca
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Apr 05, 2022 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, Tricia, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

April 04, 2022

I always enjoy my experience at Fred Martin. Staff is very friendly and always helpful! More

by ANorton1987
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2022 -

Fred Martin Superstore responded

It's fantastic to hear that Michael and our team provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

April 04, 2022

Did most of the deal through text messages. Lonnie found me the color I wanted and I went to sign the paperwork. In and out fairly quick! This is my fifth Jeep and the fourth from them. More

by lisaward01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Petrone, Lonnie Murdock
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Apr 04, 2022 -

Fred Martin Superstore responded

Lisa, thank you for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

March 30, 2022

I've been shopping for a newer model vehicle for about 1 year. Every place I had been to would wa t an absurd amount in down payments and ridiculous amounts monthly payments. Fred Martin was my last stop be More

by BUDD1980
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ajah and Jeff
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Mar 30, 2022 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

March 30, 2022

They were super helpful and made things easy. I was able to purchase the car over the phone and pick it up a few days later! Highly recommend this dealership! More

by mitchell_brown13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2022 -

Fred Martin Superstore responded

Thank you so much for your wonderful review, Mitchell! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

March 30, 2022

They are very friendly and very helpful. The vehicle I have now is my third vehicle through Fred Martin. Nothing but good things to say. More

by MHooper6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2022 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

March 29, 2022

Easy to deal with. . salesperson was a pleasure to deal with..finance was quick and easy.. More

by Mopar2002002
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2022 -

Fred Martin Superstore responded

Thank you! Bill and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

March 29, 2022

Lonnie my salesman was outstanding as usual. I have leased four Grandcherokees from him and will come back again , also a big shoutout to Mark Moore who helped me with my loan papers. Praising p More

by TBOSKOVITCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdock , Mark Moore Kerry Crawford
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Mar 30, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Jeep Grand Cherokee! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

March 28, 2022

Great experience, and the Fred Martin family are very helpful and made this easier than usual when purchasing a new vehicle. More

by C.LOPRIORE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Dowdall
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Mar 28, 2022 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

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