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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,634 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,634 reviews

February 18, 2022

My salesman was with me the entire time. Went real smooth. Excellent service without delay! More

by AKCUSN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2022 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

February 17, 2022

Knowledgeable staff with a can do attitude. The sales experience wasn’t extremely long but I did have to practice my patience quite a bit. More

by MJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Mihok
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2022 -

Fred Martin Superstore responded

MJ, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

February 17, 2022

Rob Zabel is the only person Vans Tire will buy new vehicles through. Top level service every time More

by JOSHUA31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2022 -

Fred Martin Superstore responded

Joshua, Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if Rob or our team can be of any more assistance! Thank you - Fred Martin Superstore Team

February 17, 2022

Rob Zabel knows how to take care of customers! Best leasing manager that I have ever dealt with. More

by Kathy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Zink
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Feb 17, 2022 -

Fred Martin Superstore responded

Kathy, Thank you so much for your kind words for Rob, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

February 17, 2022

Rob Zabel is a amazing, kind, caring salesperson! He really made me feel like he had my best interest in mind when selling me my Jeep! 100% positive car buying experience More

by kjinnes44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2022 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Rob, and it was a pleasure having you at the dealership. Congratulations on your new Jeep! We appreciate your review! Thank you - Fred Martin Superstore Team

February 17, 2022

They were great to work with. The only thing I did not like was I made an appointment on line to see 2 different vehicles and when I got there they had different cars for me beca More

by SANDYFISHEL1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Shook
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Feb 17, 2022 -

Fred Martin Superstore responded

Sandy, We are very happy to have provided you with such a positive experience! Nick and our team sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

February 17, 2022

Rob Zabel is the best salesperson I ever had in purchasing a Jeep! He rocks! More

by jepondur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2022 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new Jeep! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

February 15, 2022

Customer satisfaction guarantee? ? Not even close! We have been getting the run around on my new Jeep that I only had for a week before it displayed a check engine code! Run around ge More

by Angprice74
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The entire crew! The only one who did what we asked was nice lady answering the phone!
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Feb 16, 2022 -

Fred Martin Superstore responded

Angela- we understand how frustrating it must be to purchase two new vehicles, and within a week have a service issue. Your husband brought the vehicle in on a Sunday, a day Service is closed and we are unable to sign out rentals. He knew this, and dropped the vehicle anyways with the understanding that the following day we would have a better expectation as to what the issue was (a simple software update could be done the same day, a part could require a wait time). On Monday we contacted him and let him know we would unfortunately be waiting for a part. Pre-Covid, we had inventory of 90% of parts needed to complete a repair. The supply chain disruption has taken this down to about 50%. We post this in our Service Department very clearly. This means longer wait times for repairs, and may necessitate a rental. We cannot give you an estimated date of the repair since we do not have the part in stock yet. Your salesperson waited that Monday night with a rental for nearly an hour after we were closed at the request of your husband, who never showed up. We were able to deliver a rental to your house via tow truck on Saturday. This rental needed to be towed because of how far away you live, and this was the earliest availability we had to get it to you. We deny that you were ever cussed at, and we have reviewed the phone calls. We always returned your calls in a timely manner, and did our best in a rental shortage, staff shortage and parts shortage. We have even contacted Senior management at Stellantis in an effort to see if there is any concession they can make for your inconvenience. Where we may have failed was giving you the proper expectations on how quickly your vehicle may be repaired and back to you. We gave counseled our managers on this, and let them know the importance of proper expectations during a time in history where there are so many supply chain unknowns. Until we have an expected completion date on the repair, you are in a complimentary rental vehicle. While we guarantee great customer service, we cannot guarantee times on things we have no control over. Thank you for your comments.

February 14, 2022

I have bought a lot of cars with Fred Martin and Daylor is the only one I work with. I haven't bought any other vehicles in the past 3 yrs but if I had to I would go back to Fred Martin. They pretty much k More

by Denise Herte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2022 -

Fred Martin Superstore responded

It's great to hear that Daylor is always able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Denise, for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

February 13, 2022

I’m wasn’t pleased with the service I received. Most of the time I didn’t hear from Williams. My car was there nearly an month for an transmission. It’s probably would have been there longer if I hadn’t co More

by bhump2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Monroe
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2022 -

Fred Martin Superstore responded

Hi, we are sorry your recent experience with us was less than positive, and have forwarded your review to management to look into the situation. It does look like we had some miscommunication on our end and do apologize for the inconvenience it may have caused. Our Service Manager Taylor Black would like to assist your further. If you could please give us a call at 330-753-4444 and ask for him with you details, he would be happy to help you further when possible. Thanks!

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