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Fred Martin Superstore

Barberton, OH

4.7
2,644 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,644 reviews

August 17, 2021

Smooth and quick transaction. Salesperson Richard Bacon was kind and very easy to work with us. Overall experience was quick and would recommend to dealership to others. More

by LECIA.NAPIER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
Aug 18, 2021 -

Fred Martin Superstore responded

Thank you so much for for your kind words for Richard, and for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

August 17, 2021

Our salesman Rob Zabel went above and beyond getting our car to us, in the time frame we had hoped for, especially with the plant being closed down for a period of time. More

by AFX1968
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I thought, someone named Bret, that did the signing of paperwork
Aug 18, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words for Rob, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

August 16, 2021

Fred Martin Superstore In Barberton,Ohio I would definitely recommend this car dealership! My husband & I have been buying cars here since 2000! We just purchased r 7th car here in August! Fred Mart More

by CBARNES2029
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Smith
Aug 16, 2021 -

Fred Martin Superstore responded

Wow! Thank you so much for this great 5-star review. Congratulations on your new purchase! Thank you for choosing Fred Martin Superstore for the past 20+ years; we truly appreciate your loyalty. Thank you - Fred Martin Superstore Team

August 16, 2021

Overall was an easy process . I wish the clear coat damage was noted before the sale. Friendly staff. Easy to research on their web site More

by KC4BURTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rizzotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with Lisa, Nick and our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

August 16, 2021

Everything went smoothly. Everyone was very nice and helpful. Waited a long time for an available finance person. Maybe they could have a few more financial people on the weekends. More

by michellec65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff
Aug 16, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle, Michelle! It's fantastic to hear that we provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. We will be sure to share your comments about the financing process with our team. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

August 16, 2021

Very friendly, professional, and good at helping you find the car you’re looking for in your price range! I definitely recommend checking out Fred Martin! More

by ahayden94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Alexander
Aug 16, 2021 -

Fred Martin Superstore responded

Congratulations on your new purchase. Thank you for taking the time to leave us this five-star review. It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! We appreciate you helping to spread the word about us. Thank you - Fred Martin Superstore Team

August 13, 2021

Excellent effort by the sales team - Robert did an outstanding job - informative and concerned with our purchase! Will recommend friends to Fred Martin again! Love the car! More

by DCRADCLIFFE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience and are so glad you love your new car. We will share your comments with Robert and the rest of our sales team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

August 12, 2021

Amber was great to work with and I would recommend her and Fred martin to anybody. The finance department was amazing, fast and patient with us and our children. The super store also has a kids room with More

by Ashley13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Fred Martin Superstore responded

Ashley, thank you for your feedback on your recent visit to Fred Martin Superstore. It is great to hear that Amber and Fred were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

August 11, 2021

Fantastic service. No hard pressure to buy. Showed up when I needed them. More

by sarahyeager
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
Aug 11, 2021 -

Fred Martin Superstore responded

Thank you, Sarah, for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

August 11, 2021

Andrew was awesome throughout the entire process, even though I ended up not even purchasing or trading in! More

by Sjlock14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Adair
Aug 11, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Andrew was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

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