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Fred Martin Superstore

Barberton, OH

4.7
2,646 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,646 reviews

June 21, 2021

Marked the price of the auto up to more than it was when it was new. More

by Bruce s
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2021 -

Fred Martin Superstore responded

Hi Bruce we are sorry your experience here was not 5-Stars. We have forwarded your review to management to look into the situation and unfortunately we are are having difficulty finding details of your visit with your username. If you have any questions or concerns, please reach out to your salesperson or email us at fmcares@fmcars.com, and we would be happy to assist you further. Thank you.

June 20, 2021

It was a very great experience all around! Love our new Ram 3500! Scott was great to deal with - answered all my questions before we came up and followed up with us - really appreciated that More

by MONTAGEMINISTRY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sanders
Jun 21, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Scott was able to help, and we hope to see you again! Congratulations on your new Ram 3500! Thank you - Fred Martin Superstore Team

June 20, 2021

Got my dream vehicle for an affordable price. Working with Mike Rutherford was easy and he was extremely helpful and friendly! I’d recommend him to anyone inquiring about a new vehicle! More

by kauzlaricjos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gentile
Jun 21, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. Mike and our team appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

June 19, 2021

Dave was Very helpful and easy to work with. He found a Good selection of vehicles that we wanted to see and test drive. Overall good buying experience More

by RANDYJR343
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave C
Jun 21, 2021 -

Fred Martin Superstore responded

Randy, Thank you for your very kind review. Dave and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

June 18, 2021

We were greeted as soon as we walked in with no feeling of being pressured about our visit. Jeremy Wootan was wonderful and couldn’t do enough for us. He made our experience of buying a car a lot less st More

by Tflege6473
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Fred Martin Superstore responded

Thomas, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeremy met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

June 18, 2021

Rob was great as a salesman and all went well for pickup of our Jeep. The place was clean and organized and promptly took care of me. More

by Big red
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim that takes u thru the paperwork
Jun 21, 2021 -

Fred Martin Superstore responded

Thank you! Rob and our team here at Fred Martin Superstore appreciate your business and look forward to helping you with any questions or future vehicle needs. Congratulations on your new Jeep! Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

June 18, 2021

The service provided by my salesperson, Justin Swarm, was very professional and personable! I had to bring my vehicle in for a safety recall on June 15. The service he provided was excellent! More

by DAPPERD3@AOL.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Swarm
Jun 21, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that Justin had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

June 18, 2021

Always a great experience here and Rob Z. Is the best! I will always buy from this dealership. And I will tell all my friends. More

by Prafferty31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that Rob had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

June 18, 2021

By far my best experience purchasing a used car. Sales, finance and service have all been great. Mike Trissel and Nick Rizzotto in sales were both knowledgeable and helpful More

by dkeithweiner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rizzotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that Nick and Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

June 18, 2021

The salesman and staff were very friendly and helpful, I am happy with my decision to purchase my 2019 Ford Fusion at this particular location. More

by NDAVISFOX
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave Jenkins
Jun 21, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new 2019 Ford Fusion! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

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