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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,641 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,641 reviews

August 14, 2023

I wasn't sure I rated on how Joe did, I want to make sure that you know he was fantastic. I didn't trust dealerships Fred Martin has earned my trust. More

by maryellenschiedel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Boughton
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Aug 15, 2023 -

Fred Martin Superstore responded

Thank you so much! We appreciate you shopping with us and for taking the time to leave good words about Joe! Thank you again and congratulations on your purchase!

August 14, 2023

Friendly staff went over options what we should do as far as leasing a new vehicle or buying one. More

by ruggster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Fred Martin Superstore responded

We're glad to hear we were able to get you into a new vehicle and give you a good experience! Thank you for the 5-stars and for your business! We look forward to seeing you again for your next purchase!

August 13, 2023

Well first off finance was terrible, I had to wait 2 hours before it was my turn to complete my deal then after bickering back amd fourth my wife and I were starved amd they wouldn’t let me get my own t More

by KBORON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lance Cushman
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Aug 14, 2023 -

Fred Martin Superstore responded

Hi Trevor, We agree that you did have a long wait to get in our Finance Department, but we never kept you from going anywhere to get lunch. We simply warned you that if you were gone, and it was your turn to go in, you may lose your place. At no time were you prevented from leaving. We do understand that your wait was frustrating, but we tried our best to move the process along. We do also believe in subsequent phone calls you were taken care of and provided the information you requested. Thanks for your comments.

August 12, 2023

David was amazing! I would recommend him to everyone! I will definitely use him for our next purchase. I was so pleased with the service I received from him. . He went More

by Kristy Young
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Badger 5 stars , David Cachat
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Aug 14, 2023 -

Fred Martin Superstore responded

We're very happy to hear that David was able to give you a great experience! Thank you for choosing to shop with us and for your 5-star review! We hope we get to see you again for your next vehicle!

August 10, 2023

It’s always a pleasure doing business with Fred Martin Super store! Will refer others More

by Beckyh727
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2023 -

Fred Martin Superstore responded

Becky, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

August 09, 2023

Pleasant people to work with, really no high pressure and nice atmosphere. Good selection of cars. More

by JAMESKOVI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Pekar
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Aug 09, 2023 -

Fred Martin Superstore responded

We're glad to hear we were able to make your experience easy and stress free. Thank you for leaving us a 5-star review and for your business! Congratulations on your new Jeep and we look forward to working with you again!

August 07, 2023

Dave Cachat is a great salesman. Very personable and not pushy at all. If there was something that we didn’t agree on, he didn’t catch an attitude at all. The best salesman working t More

by myforte4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Cachat
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Aug 07, 2023 -

myforte4 responded

The managers try to push you into getting a vehicle that you don’t want. They sit there in your face and lie. Kelly, one of the newest sales person was nice in the beginning. When we weren’t talking what she wanted to hear, wow, she became so rude , so quick. I will never return or refer anyone else to Fred Martin. I then asked for the “Gift Card” that was supposed to be given. I was told no because the fine print stated that you had to sign up online first. I started online and ended up in the facility. What an overall horrible experience. Never again.

Aug 07, 2023 -

Fred Martin Superstore responded

Good Morning. Thank you for your review and for your kind words about David. The current gift card offer is limited to "getting pre-qualified via our online application". While we appreciate that you contacted us via our website, this did not meet the criteria for the gift card offer. We apologize for any miscommunication. Thank you for your review.

August 07, 2023

Bill King is the the man to go to. No wasted time, no pressure, just good business. Can’t recommend him enough. More

by NICK.GAETANO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 08, 2023 -

Fred Martin Superstore responded

Thank you for the kind words about Bill and for the 5-star review! Your business is appreciated. Thank you again and congratulations on your new Jeep!

August 06, 2023

Dealership and salesman were helpful and made the experience as quick and easy as possible. More

by jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2023 -

Fred Martin Superstore responded

We're glad to hear it! Thank you for the 5-stars and for your business! Congratulations on your new Jeep and we look forward to seeing you again!

August 05, 2023

Extremely happy with my purchase of my Ram 1500. Very easy dealership to work with. Highly recommend. More

by KETE911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2023 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

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