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Fred Martin Superstore

Barberton, OH

4.7
2,656 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,656 reviews

October 16, 2022

Very professional . Derick was easy to work with and to talk to. Although we only came to look we ended up buying the car we came to look at and drove it home the same More

by Degler75
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Wiandt, Derrick Desharnais
Oct 17, 2022 -

Fred Martin Superstore responded

Thanks for sharing about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

October 15, 2022

Wonderful people and service have gotten 2 cars from you guys 2008 Jeep and I 2020 Equinox More

by Grandma14to2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

October 15, 2022

Daylor went out of his way to accommodate and go the extra mile ! Highly recommend him. More

by Backmon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore. Your feedback and rating mean a lot to us. We're glad Daylor was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

October 13, 2022

Great experience for our sons first car. RC was wonderful to work with. No pressure. We will be back for our next car in a couple years. More

by DANBT2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
RC
Oct 14, 2022 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire. We hope your son enjoys his new vehicle. Thank you for the five-star review. Thank you - Fred Martin Superstore Team

October 13, 2022

Trey and Zach were both awesome, helped me maneuver thru a difficult situation. They were patient and stayed true to what they said they would do. Thanks guys More

by angalleshouse2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach , Trey Mihok
Oct 14, 2022 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore. We truly appreciate your business. We're thrilled to hear that you found your experience with both Trey and Zach to be a positive one. Congrats on your new purchase! Please let us know if we can be of any more assistance. We're always happy to help. Thank you - Fred Martin Superstore Team

October 11, 2022

Professional and straightforward dealership. The two Rob's and Eric were great to work with. Although I didn't end up purchasing my vehicle from here, the reason was my personal choice in ve More

by Eric Young
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business, Eric, and hope to see you again soon! Thank you - Fred Martin Superstore Team

October 09, 2022

Extremely knowledgeable staff! Great selection and purchasing was easy and quick! Will definitely return when I need my next vehicle. More

by BDevoll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Pekar, Jeff Dowdall
Oct 10, 2022 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

October 09, 2022

Mike was the best salesman I’ve ever felt comfortable with,in the car buying process. I will definitely buy my next vehicle from Fred Martin thank you everybody that was involved in my deal More

by PHIL2369
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car, Phil! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

October 08, 2022

Was one of the only dealers to get me into something reliable. Would recommend 100% More

by ISOMER-BAYOU0V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

October 08, 2022

Looking for a better vehicle mine was leaking gashad no money for down payment so im driving a 2018 Ford Escape paying almost 700 a month this was not my plan but I was in a rut with no way out More

by johnschellhouse
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Fred Martin Superstore responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

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