Front Royal Ford - Service Center

Usually have a good experience but didn't this time. My service rep was good and she kept me informed and was very professional. My issue was with the tech who looked at my F 150. I asked him to look at My service rep was good and she kept me informed and was very professional. My issue was with the tech who looked at my F 150. I asked him to look at my oil pump and oil pressure switch/sending unit because at times, the low pressure light was coming on at idle when I am stopped at a light or stop sign. Once I accelerate, the light went off, and the oil pressure returned to normal. Other than that, the vehicle runs great. Yes, it has high miles, 344000, and yes, the check engine light is on for a bad sensor. But, the vehicle runs at normal temp, accelerates fine, does not lose power, burn oil, etc. The service rep came back and relayed that the tech identified low oil pressure at a certain rpm, I knew that already, and I now need a new engine?? I asked and was told that he did not look at the pressure sending switch or the oil pump or any of the other myriad of interim steps to take when a vehicle has low oil pressure ONLY WHEN NOT STEPPING ON THE GAS, and even then, not all of the time. I don't even think he looked to see if the oil filter or lines were clogged. Pretty disappointing but I told her to work up the new engine estimate even though this is not what I need, and I have no intention of replacing the engine at this juncture. I also got charged $169 for an hour of the tech's time even though I doubt he spent an hour looking at my truck. As I said, pretty disappointing. I am in the process of getting a second opinion on my truck. More

This was the most professional and caring sales staff I have ever dealt with in a car dealership setting! have ever dealt with in a car dealership setting! More

Updating rating from previous Warrany Ford Service. Manager resolved my concerns successfully and ever diligent to make personal call to my home to discuss. Also, mechanic took time to personally answ Manager resolved my concerns successfully and ever diligent to make personal call to my home to discuss. Also, mechanic took time to personally answer my questions in detail. Amazing, thorough and seriously committed to good personalized and quality service. It's no wonder the Va. State Police entrust their vehicles to Fronr Royal Ford! More

They quoted incorrect and inflated cost of service work. I went to another car service business and will never go back because it wasn't the first time. I went to another car service business and will never go back because it wasn't the first time. More

The salespeople worked very good in making my buying good and easy. I enjoy driving the Jeep very muck. Thank you and easy. I enjoy driving the Jeep very muck. Thank you More

Laurel has always been excellent! All aspects of her service levels are excellent! She’s become a friend! All aspects of her service levels are excellent! She’s become a friend! More

Shelly was the service technician. She was very friendly and helpful! I give Shelly 5 stars, her name is not listed under the service department. She was very friendly and helpful! I give Shelly 5 stars, her name is not listed under the service department. More

The team at Ford Service Dept. are always willing to help and they do an excellent job. are always willing to help and they do an excellent job. More

Great service! I received a free oil change since I purchased my car at the same dealership. Thank you! I received a free oil change since I purchased my car at the same dealership. Thank you! More

WOW! ! Had an overheating problem the day before I was to leave on a fishing trip, called the service department and they got expedition in and back befor ! Had an overheating problem the day before I was to leave on a fishing trip, called the service department and they got expedition in and back before I had to leave!! What a fantastic group!! More