Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear skirunbike2, Thank you for sharing your positive experience! We're thrilled to hear that Michael provided knowledgeable and helpful service, and that you found the sales process transparent regarding price and efficient in terms of purchase time. At Wally's Nissan of Latham, customer satisfaction is our priority. Your feedback is important to us, and we appreciate you taking the time to share your experience. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Joe, Thank you so much for the fantastic review! We're delighted to hear that Marc, Steve, and Nikkie provided a smooth and enjoyable car-buying experience, with excellent transparency regarding sales price and efficient purchase time. We strive to deliver exceptional service in all areas, and your feedback is valuable in helping us ensure we consistently meet those high standards. Thank you again for choosing Wally's Nissan of Latham! Sincerely, The Team at Wally's Nissan of Latham

Wally's Nissan of Latham responded

Dear Schoonee, We're sorry you were disappointed with the trade-in offer for your 2022 Tiguan. Car valuations are complex and are influenced by multiple factors including market demand and individual vehicle condition. We always strive to provide fair trade-in offers within the context of the current market. Ultimately, the decision to sell your vehicle and where to do so remains entirely yours. Sincerely, The Team at Wally's Nissan of Latham

schoonee responded

I wasn't questioning the valuation based on demand, I Buy and sell Cars at the auction for a living. The issue was giving a 2 year old vehicle in near perfect condition a "Good" condition report. I have since taken the Car to Latham Ford and was given an excellent condition report, and an offer more than $1000 higher. Some times you need to accept responsibility and realize your employees dropped the ball trying to low ball the wrong person. Next time try being honest, you may actually attract more business.

Wally's Nissan of Latham responded

Dear dowlin27, Thank you so much for your wonderful review! We're absolutely thrilled that you've had such a positive experience leasing with Wally's Nissan of Latham, and that Briannah has been a breath of fresh air. It's great to hear she provided excellent service. We always strive to make every aspect of the car buying process transparent and smooth. Would you be willing to share insights on what influenced your lower ratings for sales price transparency, trade-in experience, purchase time, and finance experience? Your feedback is invaluable in ensuring we provide the best possible experience for all customers. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear GINNYBRIM, We're so thrilled to see you received a perfect 5-star service experience at Wally's Nissan of Latham! It means the world to us that Phil, Tate, and the entire crew made you feel welcomed. We strive to deliver exceptional service in all areas, and your positive review is a testament to their hard work. Is there anything else we can do to ensure your complete satisfaction with Wally's Nissan? We appreciate your loyalty and look forward to serving you again in the future. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear lperino77, We're absolutely delighted to hear you had such a positive experience with Jack! It's wonderful that you found him helpful, polite, and professional. We're so happy you'd recommend him to others! We're always striving for 5-star experiences across the board. Would you mind sharing some insights on what influenced your lower ratings for sales price transparency, trade-in experience, and purchase time? Your feedback helps us pinpoint areas where we can make the car buying process even smoother for our customers. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear balderman308, We're so happy to hear that your state inspection went smoothly and you were satisfied with the workmanship. Thank you for the positive feedback! We sincerely apologize that our sales team didn't provide the attention you needed when discussing your lease end. It sounds like there might have been a miscommunication. Customer satisfaction is our priority in every area. Could you please contact our Sales Team at (518) 608-1881 directly to discuss your lease questions? We're committed to making sure you have all the information you need to make informed decisions. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear ellenyoga9, Thank you so much for the kind words about John and our welcoming team! We're delighted you had such a positive experience at Wally's Nissan of Latham. We take pride in providing top-notch service throughout the car-buying process. If you have a moment, we'd love to hear what made your sales price transparency, trade-in experience, and purchase time less than perfect. Your insights help us continuously improve! Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear Warrior83dc, Thank you so much for sharing such positive feedback about Jeff, Jack, and your overall experience! We're incredibly grateful you feel our team went above and beyond for you. We're always striving to provide a fully satisfying experience for every customer. If you're comfortable sharing, we'd greatly appreciate any insights into what might have influenced your lower ratings for sales price transparency, trade-in experience, purchase time, and finance experience. Your feedback is invaluable as we continuously look for areas to improve. Sincerely, The Team at Wally's Nissan of Latham (518) 278-0766

Wally's Nissan of Latham responded

Dear davishunter, We sincerely apologize for the miscommunication regarding your trade-in value. It sounds like your experience was frustrating, and we understand why. We strive to be fully transparent with every customer and regret that it didn't feel that way on this occasion. We take your feedback seriously and will use it to refine our processes to ensure better experiences for future customers. Thank you for bringing this to our attention. The Team at Wally's Nissan of Latham (518) 278-0766