Gates Toyota

Sounds corny, but I just always feel like I can trust the accuracy of an assessment and the quality of the work I get done here accuracy of an assessment and the quality of the work I get done here More

Devin Jennings was great. .. he actually listened to me!! He then went out and found exactly what I was looking for within two days. He also discussed my particular situation w .. he actually listened to me!! He then went out and found exactly what I was looking for within two days. He also discussed my particular situation with the managers, the result being I was given a special discount and everyone I was in contact with went out of their way to make sure I got the best deal I could get in a car that I liked. Wanted within just a few days. I needed this car so I could get a job. I will definitely and I already have been telling people for a great experience I had at Gates Toyota. Thank you all ?? Connie. More

Responsive to needs of customer and willing to work with them to get needs done them to get needs done More

Nice, clean, and quiet place to sit while waiting. I can see why it is so busy. I can see why it is so busy. More

they did a good job trying to keep it simple and did well at that at that More

My truck has been making the noise I took my truck in for since I left the shop. The same noise I was told they couldn't get it to make. I paid $500 for pretty much nothing. As usual we focus on what we can since I left the shop. The same noise I was told they couldn't get it to make. I paid $500 for pretty much nothing. As usual we focus on what we can find that has a possible answer than do the difficult search for the original reason it was brought in for... especially when the customer told you he has been trying to get Gates to find this issue since he bought it from Gates! I will not be back and if I can help it I will direct everyone I know and can spread it to not to use Gates for anything! More

Best dealership in the area and I’ve been leasing and buying Toyota for over 30 years. buying Toyota for over 30 years. More

Was easy to make the appointment, and Morgan is pleasant to work with. Also helps for me to be able to get a shuttle when the car is ready. to work with. Also helps for me to be able to get a shuttle when the car is ready. More

Friendly and information was helpful. Always respectful. Explained some issues found and how best to resolve them. Always respectful. Explained some issues found and how best to resolve them. More

Lack of honesty in regards to what was discussed about a 2015 Ford Fusion on their lot. I called and expressed interest in the car and after speaking with the salesman, I was told that the car had been serv 2015 Ford Fusion on their lot. I called and expressed interest in the car and after speaking with the salesman, I was told that the car had been serviced and was able to be delivered to my home. This was great news to me at the time as someone currently serving Active-Duty. However they told me I needed to make a "non-refundable" deposit of $500 dollars to secure the car. The car I was told I was securing was not the car I paid a deposit for however. In the following days-- I reached out asking for more pictures of the interior-- Then I was ghosted, until I had to reach out to another sales rep in order to get a response from my original salesmen. I was then given three rushed pictures of the engine bay, the front drivers, rear drivers side, and rear of the car. This car was put on the market, I was told it was ready to go, and yet there was cups on the seat, and the floor and interior was filthy. I was given no more pictures of the car due to it being on the lift. I found out that the car was now getting suspension work done, which is why there was such a long delay in getting those pictures-- Which was odd to me, since I was led by the salesman saying that the car was in good shape. I could understand a quick oil change, checking the fluids, and maybe some flushing not constituting a "Hey the car still needs to be serviced" and I would be understanding of that, however I was not told that. Additionally, I followed up asking to get a video of the engine cold starting (and being able to see the color of the exhaust smoke) after the weekend had passed, I was then ghosted again for a few days, I was then told, that I couldn't be sent that because the thermostat also was being replaced. I then called and spoke to the finance manager here about how I was mislead a vehicle, and why I felt that way, and that I could no longer trust purchasing the vehicle, he then said he would speak to my salesman in order to figure out what went wrong. My salesman then an hour and some change after the phone call I had with finance then reached out to me saying that he wanted to figure out why I was no longer interested, and that he wanted to earn my business so he wanted to figure this out for me. I am not sure if he or the finance manager didn't understand what I had said, because I reiterated over text what I have wrote here, and then 2 more times he attempted to offer to "fix" the issue or transfer my deposit to another vehicle. So if you read all this; or scrolled to the bottom for the key points Don't buy a used car here Don't as a member of the Armed Forces buy a used vehicle here Don't waste your time at this dealership, I promise you there are better options than here, that have no issue being clear, providing pictures, videos, and have already serviced and deemed a vehicle ready for purchase before they post it for sale. More