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Gates Toyota
South Bend, IN
829 Reviews
Gates Toyota has the Toyota products that you need when you are out shopping for a new vehicle. With more than 100 new Toyotas in stock on our lot, you will always find something that will suit your needs and your lifestyle. We are happy to be a part of such a fantastic brand, and we are glad that we can provide them to you right here in South Bend, Indiana. With our convenient location we have people come to us from all over Indiana including Mishawaka, Elkhart, Goshen, La Porte, Michigan City, Bristol, Plymouth, and we even have a lot of customers who come all the way from Benton Harbor, Kalamazoo, and Niles, Michigan.
In addition to our huge selection of new Toyota vehicles, we also have an impressive selection of used vehicles that are sure to impress. Come to Gates Toyota, and you will have all the vehicle options that you could ever need. If you already own a Toyota, then you need to come here for the spectacular service that your vehicle has been wanting. We will get you the oil change that you want, and the major engine repair that you need. If you are in Michiana and you are interested in the Toyota brand, then you need to come and see us at Gates Toyota in South Bend, IN.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
By Type
Showing 829 reviews
March 05, 2020
Professional and explained what was causing my tire to lose air. He was also nice person and each employee there should learn his customer service skills. lose air. He was also nice person and each employee there should learn his customer service skills. More
by CMASUNYA
Verified CustomerEmployees Worked With
March 05, 2020
Disappointed I never received a sticker for when to get my oil changed the next time. I hope nothing else was skipped. I don’t want to make a special trip to do I never received a sticker for when to get my oil changed the next time. I hope nothing else was skipped. I don’t want to make a special trip to do this. More
by MARY.DELANEY
Employees Worked With
J, not Brandon, but it’s forcing me to choose someone.
March 05, 2020
Maintenance light came on 1500 miles early for service. Als I was greeted by Mike and he told me it would be an hour. When I returned he had sent me to Jacob who I scheduled the appt with on the phone The tech I was greeted by Mike and he told me it would be an hour. When I returned he had sent me to Jacob who I scheduled the appt with on the phone The tech was not able to duplicate the rear end noise but that was ok as they addressed it. Neither Mike nor Jacob had written down my concern about the maintenance required light coming on when it was not yet time to change the oil. It was reset by the person who did my oil change elsewhere and it was off but came on 3500 miles later. They both said that since I had the oil changed elsewhere that the dealer probably did not reset it correctly. Is there More than one way to reset it? They both obviously didn’t care. I guess they just want all oil changes done at Gates which is costly. I finally asked Mike to please show me how it should be reset. It looks like there is only one way to reset it but it just came on too early for some unknown reason. My previous visits have been great, nothing like this one. We trade in our vehicles every 3 years. Might have to check other dealerships next time. More
by BBOGUNIA
March 05, 2020
As always above and beyond. So very helpful and considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) considerate. Everyone here is polite and easy to work with. (Survey requiring 25 words is silly.) More
by robynraeann
Employees Worked With
Other Employees :
Jean at front desk. SO Helpful, Andy Radford, Brandon Crimmins
March 04, 2020
Top Notch Crew I have been using Gates Toyota Service for many years. They are always very thorough and complete! They are also always willing to give me a ride to a I have been using Gates Toyota Service for many years. They are always very thorough and complete! They are also always willing to give me a ride to and from work while my truck is being service! Brian G. is extremely knowledgeable and helpful! More
by kdboy1985
Employees Worked With
March 04, 2020
Professional staff and quick service Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and Staff is courteous and professional. Even though I didn't have an appointment, they got my car taken in and worked on. Took the shuttle service and was happy to take advantage of it. More
by MBOUDONC
March 03, 2020
Fast and smooth! Great people to deal with! No problem test driving both trucks and very helping people around! Would love to comeback and buy another car in the future! test driving both trucks and very helping people around! Would love to comeback and buy another car in the future! More
by P14YANG
March 02, 2020
installed new tire Gates changed out a leaking tire on our new Prius. They did a great job. It was all ready for us when we came in to pick up the new car. Gates changed out a leaking tire on our new Prius. They did a great job. It was all ready for us when we came in to pick up the new car. More
by PSMITH1036
February 28, 2020
I’m always pleased with the service at Gates Toyota. I’m kept up to speed on any issues with my car. The service personnel are polite and knowledgeable. kept up to speed on any issues with my car. The service personnel are polite and knowledgeable. More
by KMYERS622
Employees Worked With
February 28, 2020
Easiest car purchase experience ever Top-notch dealership. A great customer experience, thanks to the professionalism and courtesy of all those with whom we worked. Of course we always re Top-notch dealership. A great customer experience, thanks to the professionalism and courtesy of all those with whom we worked. Of course we always refer our friends to Mike (Fahey) for car purchases. More
by gld
Employees Worked With
Mike Fahey, Paris Dickinson
