Gates Toyota

All the staff and sale team were very nice and helpful. I got the feeling they did everything they were allowed to do. But I felt I paid more than I should have to get the forever warranty. Had to pay stick got the feeling they did everything they were allowed to do. But I felt I paid more than I should have to get the forever warranty. Had to pay sticker, not the advertised price on line. Also undercoating was $699 when Ziebart charges $399/$499. Depending if they went up into the doors for rustproofing. Still trying to figure out if that was done. I need to call them and ask. But got it because I have no way of getting it there myself and leaving it. So that was a help to me and worth the extra cost. Also it only had 1/4 tank of gas when I picked it up and it was somewhat dirty. Several of my co-workers commented on that when I drove it to work later that day. All in all the experience was wonderful compared to my experience when I bought my 2005 Trailblazer in 2005 at the Gates used car lot down town South Bend. That was bad and I was very apprehensive about buying from Gates again. But hopefully this will all work out this time and I will be very happy with my RAV4 for years to come. More

I got my oil changed by the time I got.home it leaked out all over the ground I lost time at work because of this all over the ground I lost time at work because of this More

good good good good good good good good good good good good good good good good good good good good good good good good guys. good good good good good good good good good good good good good guys. More

MIKE AND JASON WERE GREAT I WAS IN AND OUT ON SATURDAY MOURNING IN AN HOUR OR LESS.MIKE EVEN CAME IN ON HIS DAY OFF TO COMPLETE THE DEAL. MOURNING IN AN HOUR OR LESS.MIKE EVEN CAME IN ON HIS DAY OFF TO COMPLETE THE DEAL. More

Mike and Brian and Stephen are always a marvelous help n great on giving advice too!!! I always looked forward to the good service!!! Thank you!! great on giving advice too!!! I always looked forward to the good service!!! Thank you!! More

So much appreciation, gratitude and a 10 star Rating to my Salesman Andrew Claeys and to my Business Manager Andrew Richards for helping my family. My husband and I both have cancer and they both went abov my Salesman Andrew Claeys and to my Business Manager Andrew Richards for helping my family. My husband and I both have cancer and they both went above and beyond to see us through a difficult time. I was treated like family by these 2 gentlemen. I went from another Toyota dealership to Gates this time. Had a bit of trouble and confusion when I purchased the Venza, last Friday with another Business manager at Gates Toyota but Andrew Richards made it right. I cannot compliment on the Service Department, as I have not had any service done as of yet. I would recommend when you are buying, or leasing a Toyota, to ask for Andrew Richards as your Business Manager to help you through your paperwork. He, along with my Salesman Andrew Claeys, went above, beyond and cared about me as a person. I will say that your Sales Staff at Gates Toyota are really nice too. God bless you all. More

Staff is friendly and calls me by name. Work is consistently good and they always start on time. They always let me know what's going on and get things done in a timely manner. consistently good and they always start on time. They always let me know what's going on and get things done in a timely manner. More

As usual, Brian took good care of me: Scheduled a shuttle ride to and from my office; Service was quick and competed ahead of schedule ride to and from my office; Service was quick and competed ahead of schedule More

From the scheduling, to my arrival, the advised wait, and finally the completion of my service the staff was friendly and helpful. Car maintenance is not something I eagerly look forward to but the Gates tea finally the completion of my service the staff was friendly and helpful. Car maintenance is not something I eagerly look forward to but the Gates team of polite, efficient and professional personnel make it easier. More

The sales agent was kind and thorough. The finance manager was rude, condescending and pushy. I purchased a used car but was told it was gone through thoroughly. I should have spent more time and manager was rude, condescending and pushy. I purchased a used car but was told it was gone through thoroughly. I should have spent more time and not trusting. This is not the kind of dealership you trust. I would do business with the salesperson again. I would not purchase from the finance guy due to the way he treats people or the dealership based on my limited experience I do like my car! More