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Gates Toyota - Service Center

South Bend, IN

4.4
556 Reviews

556 Reviews of Gates Toyota - Service Center

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November 02, 2020

Gates got us in for emergency service on both of our Toyota vehicles on a Saturday morning with no hesitation. Great customer service and friendly folks.. More

by BLAMIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 02, 2020

I appreciate Gates and the service department....thank I appreciate Gates and the service department....thank you. I also appreciated Keith and the shuttle service while the car was being serviced. Than More

by NEDBEMENDERFER
Recommend Dealer
No
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2020

Stephen always takes great care of me! Any time I have an issue, he is the first person I call. Very knowledgeable and professional. Thanks! More

by kdboy1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2020

Great service, as always! In and out in under an hour, while having the tech check a few extra items for me. Quality at its finest! More

by JOHN.J.GULANICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2020

They had never met me, I bought my first new car over the phone without seeing it and they made it easy and smooth. I met them when I picked up the car, service and sales has been great. More

by DENNIS.KEISER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2020

Excellent as always! Brian Gardner is the best service adviser there. This service department is excellent in every respect. I will not take my Highlander anywhere else. More

by HUSS4746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 22, 2020

My service team was awesome! Got excellent service, professional and prompt. Toyota service is everything it needs to be. I use your service department both personally and professionally. More

by JANHILE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Blackford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 21, 2020

I was greeted immediately, checked in, and went to the waiting room where I was updated promptly on the problem I was having, the solution, and the cost. The waiting room is clean, people social distanced More

by RAK48KRA
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2020

Great service as always!! Will keep coming back and recommending them to all! The service managers in this department are as always outstanding at their jobs. More

by SBLACKFORD19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2020

Well done and quickly. The only downside was the technician changed all the settings in the speedometer read out(says message) and the trip setting. More

by CARLKAHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Stump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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