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Gates Toyota - Service Center

South Bend, IN

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531 Reviews

531 Reviews of Gates Toyota - Service Center

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September 12, 2019

Top notch service I always get great service at Gates. They take care of both my vehicle and me. I love the shuttle they offer so I can get to work and back. Everyon More

by DINANICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
everyone was great
Feb 10, 2020 -

Gates Toyota responded

Thank you for your review and thanks for your business!

September 12, 2019

Great service Taking my car to gates for my routine maintenance has been great. Scheduling is easy and the service staff is efficient and polite. I will definite More

by svoboda.christina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thank you for your 5-Star rating! We look forward to assisting you more in the future!

September 11, 2019

OIL CHANGE Got an appointment easy, done in a timely manner. reviewed past service work, checked the vehicle, found no problems. She was very friendly, informati More

by KATANN6179
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Helmkamp
Feb 10, 2020 -

Gates Toyota responded

Thank you for your rating and your positive feedback!

September 10, 2019

Oil, lube service Very fast and efficient. The lady thats in charge does a great job. Very good with customers.The line always seems to move very fast. More

by JACKSON1604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam in oil lube
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your feedback and your 5-Star rating!

September 09, 2019

Awesome - Thanks Mike for thorough info Mike was great and will be my go to guy. He took time to explain some complex issues to me in a very clear way. Having been a technician in the past, More

by holyspirit37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thank you for your positive feedback! Thanks for your business during the last 15 years and we look forward to many more! Thank you for choosing Gates!

September 09, 2019

Fast but sorry to bother them at work Showed up at 5 as soon as I could get there and they acted like I was bothering them asking for the dexos oil change. They checked all the boxes, but More

by B9876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Express service Woman. No idea her name.
Feb 10, 2020 -

Gates Toyota responded

Hey there, We are sorry to hear about your visit. Our goal is to have provide a great customer experience during every visit. We would like to learn so we can make your future visits better. Please email editor@gatesautomotive.com with a brief description. Thank you and we look forward to making it up to you during your next visit.

September 09, 2019

Always a great experience I have been going to Gates for at least two years now, I never have a problem. They always take of any concerns I might have any questions that I have More

by FRANCISCO.DELGADO77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thanks for your great feedback! We look forward to working with you more in the future!

September 06, 2019

Excellent Service As always, we had excellent service and the location is great for grabbing a bite to eat while we waited! The timing was perfect and it was a fabulous More

by JOMAL35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Thank you for your 5-Star rating! We are glad you found the opportunity to turn it into a date night and glad we could be a small part of it! Thank you for choosing Gates!

August 23, 2019

Normal Everything went good. Got right in and the wait was under an hour. Comfortable lounge to wait in, wish they would of washed my car. More

by DARLENEWESOLEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thank you for your positive feedback! We appreciate your business!

August 23, 2019

It was ok The timing was great, but I didn't get a clear answer on why I needed one oil change (38.50) vs the cheaper one. I just wanted the basic oil change no More

by SUZIE35017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who they were :/
Feb 10, 2020 -

Gates Toyota responded

Hey there, thank you for your great feedback! We apologize for not giving a clear answer about your oil change questions. We would love to answer them for you, feel free to give our service department a call and one of our advisors will gladly assist you!

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