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Gates Toyota - Service Center

South Bend, IN

4.4
557 Reviews

557 Reviews of Gates Toyota - Service Center

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November 30, 2019

efficient oil change From intake to making my payment, the entire transaction was handled in a friendly and professional manner. The young man who helped me did a great jo More

by BOETHIUS52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose and Dallas
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive review!

November 23, 2019

Windshield Replacement Members of the Service garage are helpful and courteous. Work was performed by Yoder's Glass out of Goshen and I was in and out in one day. More

by RMMARCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your excellent feedback! We appreciate your business and we look forward to working with you in the future!

November 18, 2019

Typical It was just an oil change. I always do all my services at my dealer. Have to make another appointment to deal with other issues. More

by lkcbyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Hey there, We are concerned about your feedback and would like to look into what happened. Our goal is to provide every customer with a great experience and it sounds like we missed the mark. If you could email editor@gatesautomotive.com with a brief description of what happened, then we would greatly appreciate it. We want to improve and do things better. Thank you for your assistance.

November 18, 2019

Service I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. More

by JOHN.J.GULANICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Mackin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Ummel, Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Hey John, Thank you for your 5-Star rating and your feedback! We are glad to hear your bed cover looks great. We look forward to assisting you more in the future!

November 14, 2019

You went above and beyond to get my brakes operating safely. They went the extra mile to get my rear brakes operating safely. The mechanic stayed over to finish the job. Time will tell how the servicing fairs More

by WOLDKATLEEN@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Downs (Serv. ADV.) & Don Mechanic A 31.
Nov 18, 2019 -

Gates Toyota responded

Thank you of the kind words and 5-Star rating for our service deparment!

November 12, 2019

Great Experience A big thanks to Gates service for a great experience! First visit for our new Tacoma, and we were treated courteously and professionally. Thanks, aga More

by TomS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2020 -

Gates Toyota responded

Thank you for your 5-Star rating!

November 07, 2019

Excellence Best customer service I have experienced. There is never a let down and i never feel as if I’m getting overpriced like most dealerships make you feel More

by ERIKCLAPSADDLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive feedback about your experiences with Gates! We appreciate your willingness to recommend us and your continued business. We look forward to assisting you more in the future!

November 01, 2019

Disrespectful service advisors Especially that smug xxxxxxx Brandon I think his name is, that person needs customer service training ASAP and needs to learn respect to other persons More

by ARCHULETA.DOMINIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Crimmins
Feb 10, 2020 -

Gates Toyota responded

Hey there, Our staff strives to provide great customer service during every interaction. We are concerned about your feedback and we would like to look into how we can improve. If you could email editor@gatesautomotive.com with a brief description then we would appreciate it. Thank you for helping us learn how we can improve in the future.

October 30, 2019

Gates Service. Gates was able to schedule my vehicle for service very quickly. The necessary work was explained to me thoroughly and completed quickly as well. I was More

by TDHEATH0414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Six
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your excellent feedback! Thank you for choosing Gates!

October 26, 2019

Great service all around I went to gates Toyota to get an oil change on my 2013 Nissan rogue like I normally would. Went outside to look at the newer cars, was not looking to More

by Bengirl30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Westafer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paris Dickinson
Feb 10, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive note about your experience at Gates! We appreciate your business and hope to work with you more in the future!

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