Gates Toyota - Service Center

Polite, accurate, quick, very satisfactory ; Have been using Gates for the last 10 years, always for our Scion XB. We will be considering them for our next new car. ; Have been using Gates for the last 10 years, always for our Scion XB. We will be considering them for our next new car. More

Good Service Courteous and good service other than did not reprogram my maintenance service message but I called and I can come to the dealership anytime without a Courteous and good service other than did not reprogram my maintenance service message but I called and I can come to the dealership anytime without a appointment and it will get resolved More

prompt and courteous I scheduled my six month service after a reminder it was due which was much appreciated. Brian immediately took my car in. Service was performed pro I scheduled my six month service after a reminder it was due which was much appreciated. Brian immediately took my car in. Service was performed promptly, and Brian was very courteous. More

No service. Schedule 5K service. Told them we only had 45min. Arrived on time. 15 min after arriving was told it would take more than a hour. Left without res Schedule 5K service. Told them we only had 45min. Arrived on time. 15 min after arriving was told it would take more than a hour. Left without rescheduling. More

Friendly and thorough It was a scheduled maintenance visit for my '17 Prius. Scheduling was easy. I arrived a bit early, but that was not a problem - got checked in right It was a scheduled maintenance visit for my '17 Prius. Scheduling was easy. I arrived a bit early, but that was not a problem - got checked in right away. Job was completed as promised and Brian made sure I knew what had been done. Service here has always been excellent. More

Loyal customer since 1983. I have had all four of my Toyotas service here. Also I have purchased them here. Location is convenient and I get good service here. I have had all four of my Toyotas service here. Also I have purchased them here. Location is convenient and I get good service here. More

Airbag recall OK, but got stuck in the car wash. Took my car in for an airbag safety recall. Scheduling was real quick / easy - parts were available, and est time was given. Actual job took less ti Took my car in for an airbag safety recall. Scheduling was real quick / easy - parts were available, and est time was given. Actual job took less time than anticipated! Waiting area was comfortable and clean. They gave me a courtesy car wash (which I greatly appreciated), but I got stuck in the car wash. Nothing worked - no suds, swish, rinse or air dry - and the door at the end wouldn't automatically open. Had to call the service desk to get out! They gave me a do-over, so I was able to escape and with a clean car, but I would suggest better instructions on a sign up front, and/or moving the red /green lights from behind the curtain of swish-strips to where they can be seen better. All was well in the end. More

This is my wife's car and she is doing the review It was very easy to schedule time for the service needed. The staff is very attentive and responds well to questions and any issues that may occur. It was very easy to schedule time for the service needed. The staff is very attentive and responds well to questions and any issues that may occur. They did see that I needed new tires and quoted a very good price that I could not find anywhere else that could compete. While they did the tires, they found I needed a front end alignment and did it right away with my approval. The atmosphere is pleasant and customer friendly and the waiting area is quite nice and very clean. It is a very good place to do business as they are quite competitve in prices and quality of service. More

go for sevice get a dented up car Drove our 2017 Prius from pur garage to Gates service and had large dent when we picked it up. The dent had a redish paint pre the center of the dent Drove our 2017 Prius from pur garage to Gates service and had large dent when we picked it up. The dent had a redish paint pre the center of the dent. It wasn't parked near any other vehicles when we dropped it off or picked it up. Manager said it wasn't their responsibility? More

Factory recall on undercoating Felt service and friendliness were very good on negative is that the repair material was on back order and they were unable to make the repair Felt service and friendliness were very good on negative is that the repair material was on back order and they were unable to make the repair More