Gaudin Ford

Great We arrived at Gaudin Ford and were greeted immediately by Sergio, he was friendly and very helpful, he made our shopping experience very easy and fun! We arrived at Gaudin Ford and were greeted immediately by Sergio, he was friendly and very helpful, he made our shopping experience very easy and fun! We got an great deal, we love our new car, everyone there made us feel so welcome and put absolute no pressure on us We are very happy we made the decision of going to Gaudin for our new car and we would definitely choose them again for our next car Thank you very much for everything More

BAIT AND SWITCH They advertise one price, confirm it within the dealership, let you waste your time test driving and filing out all of the paperwork for three hours a They advertise one price, confirm it within the dealership, let you waste your time test driving and filing out all of the paperwork for three hours and as you are about to get them the down payment, they come back with a new price that is a $26,000 increase! We have filed with the FTC, as we believe GAUDIN FORD engages in unfair business practices. Don't waste your time at GAUDIN Ford , go to one of the many other Ford dealerships in town. More

DO NOT GO TO GAUDIN FORD If I could give 0 stars I would but this is the only way it would let me leave review. So our car is a 2014 ford focus it just hit 80,000 miles on If I could give 0 stars I would but this is the only way it would let me leave review. So our car is a 2014 ford focus it just hit 80,000 miles on it. We have had the clutch replaced 3 times, in 2017 it was replaced 2 times once in March and again in November. Each time Gaudin ford said that it's normal for the clutches to be replaced when they come out with a better model /upgraded clutch model. Not to mention ever since we got the car it had 30 miles on it and from the get go it was shuddering gears between 1st and 2nd gear. They said o no that's normal it's a "duel clutch transmission " basically saying it's just like driving a manual transmission without having to shift gears..... excuse me I may not know that much about driving a manual vehicle but I do know that shifting does not feel like that. So then I get a letter in the mail around December 2017 stating that ford Corp has a class action lawsuit pending right now for faulty transmissions put into 2011-2016 Ford focus and fiestas. And our car was part of this lawsuit since the Vin number matched their records. Funny how we get notified about his after we have the clutch and tcm replaced 3x. And now it needs to be replaced again !! So me and my husband have been getting tossed around from Gaudin ford to ford Corp and back to territory manager for Gaudin ford. Carlo form ford Corporate basically pawned us off on to the territory manager Matt here in Las Vegas. The territory manager took about two weeks to review paper that was already available. (Keep in mind I made calls myself every day and got more answers from our rep Serena who actually took the time to help us get the process started) and Matt stated he had made calls to contact Serena and I call and find out he didn't call at all until after I had already stated I spoke to her already and she was by her phone. He began to get defensive saying that he is working the case and for me not to handle anything... (controlling much) He said he had to get the estimates back from Gaudin ford to see if they can either buy back my vehicle or help me cover the total cost to replace the clutch for the 4th time. In summary ford will not buy back our vehicle, however they were gracious enough to offer us a 50% off our mechanical issues ($1,000+) The clutch has been replaced 3 going on 4 times because the transmission provided is xxxx. And we have evidence of this other wise there would be no lawsuit against them right now. So ford basically said. "Sorry we xxxxed up on our car, we will give you a discount on fixing our xxxx up." We where then advised to seek legal counsel with the legal rep whom is currently handling the national lawsuit for ford transmissions. So I'm stuck with either a bill or an unsafe car until there is a settlement which isn't set to take place until December 2019..... I think it's worth noting that the settlement will pay out just enough to cover the cost I was originally charged to fix my xxxxing clutch. Lol So I leave this for whoever is thinking about purchasing a car from Gaudin ford. DON'T DO IT GO SOMEWHERE ELSE BELIEVE ME THEY DO NOT CARE ABOUT YOUR SAFETY .THEY DO NOT CARE ABOUT THE FAULTY TRANSMISSIONS....THEY ONLY CARE ABOUT GETTING THE SALE AND THAT'S IT!!! YOUR NOTHING BUT A PAYCHECK TO THEM...... To Serina Betts (the only person who actually tried to help us )you are amazing. You where the most proactive person we have met at gaudin. I wish there where more of you! Thank you More