Germain Lexus of Easton

Five Star customer service is the experience I received from Mr. Doty. However, I was just a little concerned, wondering if they actually completed my courtesy overview of my Lexus Hybrid this particular t from Mr. Doty. However, I was just a little concerned, wondering if they actually completed my courtesy overview of my Lexus Hybrid this particular time. First,there were a couple of items left on my service slip "showing caution", but I had them serviced previously. Another other concern was that, I was told I had about five thousand miles left before needing to have my brakes repaired, but my service form showed a "fail" status. I feel that the service is a little pricy, however, at least I have a better piece of mind knowing that the service is performed by Lexus certified technician. The courtesy of the loaner vehicle is a very appreciated privilege. Thank you Aaron & staff for your efforts to make your customers feel special and doing what it takes to bring them back. More

Preston is very personable and out going.We bought our first Lexus RX 350 from him in 2011.We feel very comfortable dealing with Preston.When buying our 2014 Lexus, again we went to Preston.He is patien first Lexus RX 350 from him in 2011.We feel very comfortable dealing with Preston.When buying our 2014 Lexus, again we went to Preston.He is patient and takes plenty of time with us and our questions.He is very knowledgeable about the cars and helped us make a great choice.He makes every effort to see that we are satisfied. More

It was an absolute pleasure dealing with Greg & others. I've loved the look of the RX 350 and loved how it handled even more. Greg is very friendly, knows his product, answered my questions and i others. I've loved the look of the RX 350 and loved how it handled even more. Greg is very friendly, knows his product, answered my questions and is NOT a typical "used car salesman". I believe Greg & all those I met at Germaine do a great job of customer service. Susan D More

My wife and I recently purchased a new Lexus ES300h. I highly recommend Germain Lexus of Easton and their Sales Consultant Janet Jamison! Janet was extremely helpful. We wanted a high MPG vehicle but we h highly recommend Germain Lexus of Easton and their Sales Consultant Janet Jamison! Janet was extremely helpful. We wanted a high MPG vehicle but we have owned SUVs for the past 20 years and were not sure that the ES 300h (hybrid) would work for us. Janet found the vehicle that we were interested in and asked us to come in and test drive it. We took a test drive and we were pleased with the vehicle but we were still concerned with the trunk space because we typically spend our vacations at the beach and we take lots of luggage, beach chairs, etc. with us. Janet gave us permission to take the vehicle home for a couple of days. This gave us more time to test drive the vehicle and check out the size of the trunk. I got out the beach chairs and the 5 pieces of luggage that we typically travel with. It all fit so we decided to purchase the vehicle. Janet Jamison has been a Lexus Master Certified Sales Consultant for many years. My wife and I were very pleased with our new car purchasing experience !! Greg W - Westerville, Ohio More

I was very surprised to receive a phone call from Jay on my one-year anniversary of purchasing a pre-owned Lexus. Who does this? He wanted to know whether I still liked it (yes), whether I had any questio my one-year anniversary of purchasing a pre-owned Lexus. Who does this? He wanted to know whether I still liked it (yes), whether I had any questions, whether there was anything he could do to help, etc. We chatted for a while, and he and Ted ended up helping me out with a change I wanted to make. I was very impressed by the follow-up and follow-through that they provided. I was very pleased with the time and attention I received. More

Preston was a top notch car person...his knowledge on what was on the lot and cars off the lot was extensive and accurate. The entire car buying experience was incredibly easy and Preston made it a plea what was on the lot and cars off the lot was extensive and accurate. The entire car buying experience was incredibly easy and Preston made it a pleasure. I highly recommend you call ahead and find Preston if you are interested in a new or used ride at Lexus of Easton. For something you may only do a few times in your life I was so pleased with the entire staff at Lexus...Lyn and Eric you guys were both super great and enjoyable to speak with also! Preston you are the best buddy, glad to do business with you. BMF More

Aaron Doty and Germain Lexus of Easton are awesome. I can't say enough good things about Aaron and the rest of the staff--from the second I pull into the service center, throughout my experience getting can't say enough good things about Aaron and the rest of the staff--from the second I pull into the service center, throughout my experience getting a loaner and then picking my car back up, they are super friendly and really helpful. Aaron is the man. More

Preston was very helpful and knowledgeable about the car. He worked very closely with me to make sure I knew what was happening. Being out of state, it was very comforting to have such a sales associate wo He worked very closely with me to make sure I knew what was happening. Being out of state, it was very comforting to have such a sales associate working with me. I would recommend that you ask for him directly. More

I've purchased several Lexus cars and SUVs from Germain Lexus of Easton over the years. We love Lexus cars, of course, but we keep coming back to Germain Lexus of Easton because of people like Jane Germain Lexus of Easton over the years. We love Lexus cars, of course, but we keep coming back to Germain Lexus of Easton because of people like Janet Jamison (sales) and Aaron Doty (service). Thank you! More

Jay Jackson was a great salesperson to work with. He is professional, knowledgeable and does a great job with ensuring you are comfortable with your decision. He takes his time to explain, not only the fe professional, knowledgeable and does a great job with ensuring you are comfortable with your decision. He takes his time to explain, not only the features of the automobile, but also the process involved with the purchase. I would highly recommend him to anyone who is looking to purchase a vehicle. He does not use pressure tactics or sales pitches and allows you to make a decision that you are comfortable with. More