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Glen Toyota

Fair Lawn, NJ

4.6
4,133 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country. If you have questions, please feel free to reach out to one of our store managers for assistance.
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23-07 Maple Ave

Fair Lawn, NJ

07410

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Showing 4,133 reviews

April 18, 2021

It was regular mileage maintenance. I wasn’t able to deliver my car. Instead my daughter did. Everything was smooth and easy. Thank you so much More

by genemila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

April 18, 2021

My transaction went very smoothly from start to finish. My salesman Neil explained everything and was a pleasure to do business with. I would definitely recommend him. More

by MCSHARP34
Recommend Dealer
Yes
Employees Worked With
Michael Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Dimaso
Jun 22, 2021 -

Glen Toyota responded

Thank you so much for the awesome feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

April 18, 2021

The service was amazing; the staff was very super friendly. The car was done in a short amount of time. The waiting lounge was relaxing and super clean. More

by Kristinaangelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Christensen, Richard Jennings, Nick Lahr
Apr 24, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

April 18, 2021

They weren’t at the standard of service I’m used to for this visit. They didn’t write any recommendations nor did they leave the next oil change sticker in the window More

by tdm1223
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins at jforkins@glentoyota.com so we can rectify the situation. Thanks Rob D GM

April 16, 2021

Definitely great service and help on the ball to get plates and registration always willing to help and figuring out how the car is been More

by Luigimarota21@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Jacobsen
Apr 28, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

April 16, 2021

The service provided was fine and the folks were courteous. However, the final charge was more than double what I was initially quoted over the phone. More

by Corolla 2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Apr 24, 2021 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins at jforkins@glentoyota.com so we can rectify the situation. Thanks Rob D GM

April 16, 2021

The building is clean and safe and filled with friendly, trustworthy, honest staff. I would recommend them to anyone who needs their car fixed, every time! More

by JFORKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Forkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

April 15, 2021

I was a bit disappointed with Nick and the lady transferring calls. I called Nick at 11am day after dropping off and was told he was on the phone and would be given the message that I called. Whe More

by VITA.M.RAUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lahr
Apr 24, 2021 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins at jforkins@glentoyota.com so we can rectify the situation. Thanks Rob D GM

April 15, 2021

Instead of honestly explaining that only 1 manufaturer's Instead of honestly explaining that only 1 manufaturer's rebate is available, they tricked me that they applied 2 rebates.I found it after signing fi More

by ARTC2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Prado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Glen Toyota responded

Sir, Again thanks for the feedback. You did recieve all rebates that were availble when you lease through TFS. You can keep posting and I will keep stating thte facts that Customer Cash rebate can not be utilized with a lease through TFS. Thanks again for your business. Stay safe Rob D GM

April 15, 2021

Service was prompt, friendly and excellent work When I Service was prompt, friendly and excellent work When I asked for a service appointment I was given the date and time that I wanted and the work was More

by taxman15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Morales, Nick Lahr
Apr 20, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

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