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Glen Toyota

Fair Lawn, NJ

4.6
4,133 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country. If you have questions, please feel free to reach out to one of our store managers for assistance.
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23-07 Maple Ave

Fair Lawn, NJ

07410

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Showing 4,133 reviews

March 12, 2019

Great customer service I was in on a Friday night to end one lease and start a new one. Service was provided with a smile. No issues in any of the paperwork, quick and easy More

by frankdeubel15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2019 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

March 11, 2019

Amazing! I came in over a year ago to buy a Toyota 4runner off road! Neil instructed me to come back since I was still locked into my lease. Fast forward I wen More

by Lvmamato115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Dimaso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2019 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 11, 2019

Very disappointed! No counter offer was given after I made an offer for a vehicle. I was told the sales price was the final offer. I didn't feel like this place was trul More

by Just Tanya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jeff Braunstein, Mike Elston
Mar 11, 2019 -

Just Tanya responded

I included all management in review because I wasn't even greeted by any f you and I really am not sure who I was dealing with (thus proving my point that customer service at your dealership needs improvement).

Mar 21, 2019 -

Glen Toyota responded

Hi, At this moment I can only apologize for what has transpired. I need more information to review what happened so I can look up your information in our system. I tried to search by the name Tanya and unfortunately can not see any lead information in the past week. Kindly provide me your name so I can look you up in our system and sort out what may have transpired. I assure you that under normal circumstances it is plausible that a customer was looking at an advertised special price on line and came it and we were at our rock bottom number from the start. I am however not saying that’s what happened here because the name Just Tanya limits me from inquiring as to what may have happed. Also can you provide me the vehicle you were looking at and what day you came In. I appreciate your feedback and my goal is to have a satisfied customer. On a side note, to attach and include managers that don’t even work in the same facility and may not have been in that day is severely unfair to those individuals that were tagged and not part of the situation or transaction. Again, I apologize for your experience and hopefully I can rectify it with more information. I am currently off site in another state on business but have full access to reply as I just am. Regards Rob Daland GM

March 07, 2019

Horrible!!!! Absolutely horrible service department. I was their customer, but will never come back again after today. Manager was screaming at me, and told m More

by Marina Singinova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Forkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Elston
Mar 20, 2019 -

Glen Toyota responded

Thanks for your feedback, I apologize for how you feel our staff treated you. However, causing a scene and refusing to pay for work you authorized is not fair or reasonable. I am always available to discuss further. I have been brought up to date as to all the circumstances and total situation. Thanks Rob GM

March 06, 2019

Title of review I had a pretty quick transition to a new vechicle compared to last lease. I got all questions answered. Can think of any improvements. Great More

by andrey.buhairov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darluis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2019 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

March 06, 2019

Excellent Very professional, kind, the best experience I have ever had in order to purchase a vehicle. Highly recommend this place. Thank you everyone out there More

by Malena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Genaro Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darluis Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2019 -

Glen Toyota responded

Thanks so much for the feedback, Glen Toyota appreciates your business! Rob D GM

March 03, 2019

Brought in my Tundra for warranty service. Hi I gave them 5 stars because . When I spoke with the person to schedule the appointment we agreed on a time of 11.AM. When we pulled into the service More

by Hens Toyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yeah I’ll probably get there At , Nicole Willis
Mar 20, 2019 -

Glen Toyota responded

Thanks so much for the feedback, We just recently opened our brand new Service facility and the Sales building is in the process of the same upgrade. Glen Toyota appreciates your business! Rob D GM

March 03, 2019

Awesome Experience! I had a awesome experience with the employees at Glen Toyota on Maple Avenue in Fairlawn NJ. Ocar Paulino, Bob Baran and Sheina Chinchay treated my mo More

by Great Buy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Baran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Paulino, Sheina Chinchay
Mar 20, 2019 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

March 02, 2019

Everything was fine Bruce was helpful and courteous. The service was performed in a timely fashion and to my satisfaction. The waiting room was comfortable, clean and nic More

by martin6589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2019 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

February 28, 2019

I was not happy for my last service I was there yesterday and I ask how long it will take she said 1 hour or less bcz I had an very important appointment at 11-45 but they lift my car at More

by Yousuf
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Natalie Paulino
Mar 20, 2019 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Mike Elston at melston@glentoyota.com so we can rectify the situation. Thanks Rob D GM

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