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Gordie Boucher Ford Lincoln of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.7
2,425 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3021 W Washington St

West Bend, WI

53095

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Showing 2,425 reviews

November 17, 2023

Professional service friendly atmosphere timely service and great follow up. Took time to explain everything that was done and checked! More

by sam_russo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi , Barb Sauer
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Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

It is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

November 17, 2023

John was great as he kept me informed and updated on everything while my car was in service. Things were done on a timely matter. Very happy with their customer service. More

by shannon.lee.21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

We are glad that John was able to provide you with such a great experience! If you're ever in need of more help, please let us know!

November 16, 2023

Honest in their assessment of service needed. Told me what was really needed as opposed to a sell-job. More

by wbauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Dewey, Barb Sauer
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Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us!

November 16, 2023

Always a pleasure! Working with John Zieja in service always makes the process easier and meets expectations. More

by BEACHBUMNETWORK
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
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Nov 16, 2023 -

BEACHBUMNETWORK responded

I always have a good experience with GB, whether I’m working with sales or the service department!

November 16, 2023

Service was as promised, price quoted was accurate and was completed on time. Yadda yadda More

by MARKCOLLEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

We're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

November 15, 2023

The service writer was very nice and helpful he also keep me informed on the work being performed More

by RHONDA.GALANTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! Please don't hesitate to reach out to us if there's anything more we can do!

November 13, 2023

After arguing with Hohmann, Boucher finally tested battery, found it faulty, and replaced the battery More

by rob91
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

November 13, 2023

The mechanics need to be more thorough with their maintenance. Seems like they don’t double check their work and make mistakes. More

by John Doleschy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barb Sauer
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Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi John, we regret to hear that your recent experience was anything less than exceptional. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Joe Hohmann, at 262-338-3379 so that we can make this right.

November 11, 2023

They checked out what the problem was and scheduled a service appt. The service manager also called to explain what might happen and the total cost, as there might be a more complicated repair. . The wor More

by abohlmann
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Zieja
Report | Print
Nov 11, 2023 -

abohlmann responded

Thank you for your usual top quality service. Wayne

November 11, 2023

We have purchased many vehicles from Gordie, Boucher West Bend. I would highly recommend Gordie, Boucher West Bend. More

by CMJAHN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moriah Parrish
Report | Print
Nov 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Hi there, your wonderful feedback and rating mean a lot to us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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