Grand Prairie Ford

When entering the building Jackie was the first one to welcome us in, the way he treated us was like family on the way how he talked to us and made us feel, during my time there I never felt pressured or welcome us in, the way he treated us was like family on the way how he talked to us and made us feel, during my time there I never felt pressured or rushed with Mr.Jackie there, I would recommend him to anyone who comes to Ford of Grand Prairie. More

WARNING stay away from Grand Prairie Ford because they will screw you over and I would put zero stars if I could. I bought a car from Ron Smith on July 30th and within a few days the check engine light ca will screw you over and I would put zero stars if I could. I bought a car from Ron Smith on July 30th and within a few days the check engine light came on. I also noticed that the alignment felt weird so I took the car to an alignment shop and they found suspension damage and told me to go to a body shop. They also said there may be possible frame damage as well. I went back to the dealership on August 4th to have them look at it. I received a text from the mechanic saying “We were told by sales not to fix the check engine light, but we did clear the light”. I spoke on the phone with Ron Smith (the one who sold me the car) and tried to explain my concerns about what the mechanic said and he was very disrespectful and even raised his voice at me. He denied saying this even though I have a text message from the mechanic saying otherwise. After that experience I wanted to talk to the manager because it felt like I was getting no where with the salesman. I ended up waiting a long time and felt like no one was taking me seriously. Once I finally got ahold of Jason Mendoza (the sales manager) I tried to explain the situation and my concern for my safety while driving that car. He tried to turn it around on me and say it was my fault when in fact the car is unsafe to drive. He was willing to put me and my five year old nephew (who I take care of on a daily basis) in harms way like our lives didn’t matter. If you’re trying to purchase a vehicle, do not go here because they will screw you over. If you’re in the market for a damaged car for full price and horrible customer service then this is your place! More

A good place to buy a vehicle you're not rushed you're not pushed friendly faces and very helpful would recommend it to friends and family not pushed friendly faces and very helpful would recommend it to friends and family More

Jackie greeted me as soon as I walked into Grand Prairie Ford and really listened to our situation and was able to get us into a new Ford Escape, by the end of the day. Ford and really listened to our situation and was able to get us into a new Ford Escape, by the end of the day. More

Amazing customer experience! Friendly and personable staff, the finance dept moves quickly. 5 Stars all around! Friendly and personable staff, the finance dept moves quickly. 5 Stars all around! More

Worst customer service I had had from a dealership in 50 years. Mader appt to have just and oil & filter chance, nothing else for 10.30am Sat morning. We I arrived I was the only vehicle in the bay and I w years. Mader appt to have just and oil & filter chance, nothing else for 10.30am Sat morning. We I arrived I was the only vehicle in the bay and I waited 10 minutes before someone came out to my truck. I live an hour away so I had to wait for my truck. After 3 hours I asked the service advisor where was my truck and he said it was almost ready. I ask him why it is taking so long for just and oil change and I had an appt. He said I had to wait in line. I asked him what is the purpose of having an appointment. I told him the sign in the office says appts are given priority. He did not know of any sign. It also says that on their receipt. After 3 and 1/2 hours my truck was finished and was not even washed. It took that long just for and oil change, That is unacceptable and I was never informed of the status while I was waiting. I will never go back to this dealership. They could have at least offered a free oil change for my trouble. More

Jackie Mercer is amazing. He worked hard and got me what I wanted at a price I was happy with. I never felt pressured and always felt respected. I will be back!! He worked hard and got me what I wanted at a price I was happy with. I never felt pressured and always felt respected. I will be back!! More

Good service Great response Quick transaction Found what we wanted Easy process Met us half way what we wanted Easy process Met us half way More

Salesman and financing were VERY kind, made everything right. Will come back with any vehicle needs, ask for Jackie. right. Will come back with any vehicle needs, ask for Jackie. More

Made a deal with the dealership in writing and while on my way to pick up the new truck was told they aren't going to honor the deal they made. Waiting to show their other customers what they are dealing w my way to pick up the new truck was told they aren't going to honor the deal they made. Waiting to show their other customers what they are dealing with! And Waiting for someone with authority to return a call. More