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Greenway Kia West - Service Center

Orlando, FL

4.2
1,883 Reviews

1,883 Reviews of Greenway Kia West - Service Center

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July 15, 2025

Very good Very good attentio very professional and excelent service Jesse explaineed everthing we needed More

by REINAREYESPACHECO
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Martins
July 15, 2025

I took my truck in to repair the dashboard when I got it back after a month my AC blowing hot air and they want to charge me $500 to check it out not fair. Somebody needs to be held accountable and fix my A More

by LENORIA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

Well for Brett to be new he has good customer service. He was GREAT. With everything. Love him. More

by Bhylton60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Sopocy
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

Excelente servicio de la mano de Jesse! !! Rápido, eficiente y calidad!!! La sala de espera tiene internet rápido!!! More

by DonLigero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

My service was amazing and was done in timely manner. The guy who helped me was so nice! I definitely want to go back to him for service! More

by STEPHANIEGONZALEZ023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2025

Over all review they were excellent. Courtesy quick and generally pleasant. I shall be back. More

by honolululady2O13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Taurus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriel Torres
Jul 14, 2025 -

Greenway Kia West responded

Thank you for the fantastic review, honolululady2O13! We’re thrilled you found our service at Kia West courteous, quick, and pleasant. Our Service Manager, Mark Foster, and the team are dedicated to delivering top-notch care in Central Florida. Contact Mark at markfoster@greenwayauto.com for any future needs. We look forward to welcoming you back!

July 13, 2025

Well I've had a fishing net taken from my car and a 2024 car tire taken. Sadly, I can't say who but I know what I had. I went to replace my tire and they asked me why did I put a 2019 tire on instead of com More

by dpn4sure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Martins
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Greenway Kia West responded

Hi dpn4sure, We’re deeply sorry to hear about the issues with your car and your experience at Kia West. Our Service Manager, Mark Foster, would like to personally look into this matter to ensure it’s resolved. Could you please share more details by emailing markfoster@greenwayauto.com or calling [insert phone number if available]? We value your feedback and are committed to making this right for you. Thank you for bringing this to our attention. Best regards, The Kia West Team

July 13, 2025

They tell you do our survey and you get a free oil change I did that but supposedly I didn’t answer their survey correctly so they did not give me a free or change and then they had me waiting almost 4 hours More

by Dvsyvonne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Martins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Greenway Kia West responded

Hi Dvsyvonne, We’re truly sorry to hear about your experience at Kia West and the issues with the survey offer and wait time. Our Service Manager, Mark Foster, wants to make this right for you. Could you please share more details by emailing markfoster@greenwayauto.com or calling [insert phone number if available]? We value your feedback and are committed to improving your experience. Thank you for letting us know. Best regards, The Kia West Team

July 12, 2025

Worst customer service ever! !! I’ll not return to this location. They don’t care about their customers. They’ll make you wait for hours !! I’m talking about more than 5 hours for More

by Depoto306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keiara Lluberes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2025 -

Greenway Kia West responded

Hi, I’m very sorry to hear about your recent experience at Greenway Kia West. Waiting more than five hours for service and feeling uncared for by our team is unacceptable. Your feedback about Jesse Martins and Keiara Lluberes is important, and I take your concerns seriously. We want every customer to feel valued and respected, and I apologize for not meeting those expectations during your visit. Please reach out to me directly at anaslazaar@greenwayauto.com so I can better understand what happened and work toward making this right for you. Thank you for bringing this to our attention. Sincerely, Anas Lazaar anaslazaar@greenwayauto.com

July 12, 2025

Extremely personable and didn't take any longer than expected Brian was awesome to work with More

by CGRANT221515
Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Jones
Jul 12, 2025 -

Greenway Kia West responded

Hi, Thank you so much for your great review and for choosing Greenway Kia West! We’re thrilled to hear that you had a smooth, timely experience and found our team to be extremely personable. Brian will be happy to know that he made such a positive impact during your visit. At Greenway Kia West, we’re committed to making every visit efficient, friendly, and enjoyable. If you ever need anything—whether it’s service, support, or your next vehicle—we’re always here for you. Thanks again for your feedback! Best regards, Anas Lazaar anaslazaar@greenwayauto.com

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