Greenway Kia West - Service Center

It took me a while to gather my words about this location. So I called because my car was ticking, I went in they returned my car to me but to find out they tried to charge me for an oil change that location. So I called because my car was ticking, I went in they returned my car to me but to find out they tried to charge me for an oil change that I never asked for I just wanted them to check my car out and let me know what was needed. They proceed to tell me they gave me an oil change. I explained to the guy at the front desk. I choose not to say his name. I just came in to see what was needed for my car. He told me they gave me an all change. When I got to the desk to check out, the young lady said, I needed to pay for the all change. I said I did not come in for an oil change. She proceeded to go to the hood of my car. Open it up and check my oil. There was no oil in my car, but they wanted to charge me for an oil change. I want to say thank you to the young lady at the front desk. I do not remember her name.She checked my oil and realized there was no oil in my car. If I was to leave the dealership without any oil engine could have cracked. I give the star to the young lady who double checked my car. This is the second car I have gotten from this location but I don't think I will be back to this location for maintense to my car. More

Tony was great and took care of what I needed. Communication was great, car was ready in time. Thanks Tony! Communication was great, car was ready in time. Thanks Tony! More

I have continually tried reaching someone regarding my reimbursement for uber while waiting for ky two week service on ky far. I have been told even with my vin number that I do not exist. Can someone ple reimbursement for uber while waiting for ky two week service on ky far. I have been told even with my vin number that I do not exist. Can someone please help me here. I hate to think your organization totally sweeps your customers under the rug after they have received what they want from them. More

When I went I thought I actually had an appointment. Instead it was for them only to determine if I needed an appointment. They didn't look at my car for 2.5-3 hours I was there 4 hours for them to find Instead it was for them only to determine if I needed an appointment. They didn't look at my car for 2.5-3 hours I was there 4 hours for them to find the problem & tell me I have to come back once the part arrives. Almost everyone in the waiting room was there for 3-4 hours with appointments. More