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Hagerstown Honda
Hagerstown, MD
812 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 812 reviews
February 18, 2016
Very happy, great service. Matt Dixon was very helpful. He's personable & customer service orientated. He went through everything with me. Showed me how to use the features on t Matt Dixon was very helpful. He's personable & customer service orientated. He went through everything with me. Showed me how to use the features on the vehicle. Very pleased when I drove off in my very first new car. More
by katmae
Employees Worked With
Brandon Fisher, Matthew Dixon
Helpful February 14, 2016
Great experience Helpful, friendly, would definitely deal with them again in the future. Everyone was great and very accommodating! I am not naming them for the chance Helpful, friendly, would definitely deal with them again in the future. Everyone was great and very accommodating! I am not naming them for the chance of forgetting someone. :-) More
by SatisfiedCustomer
February 13, 2016
Great experience I was dreading buying a new car being it was the first time to do it on my own. John was knowledgeable, personable and made the whole experience easy. I was dreading buying a new car being it was the first time to do it on my own. John was knowledgeable, personable and made the whole experience easy. He took the time to answer all my questions and added additional information about the car/process. There was no high pressure to buy. Though the process is time consuming John made the time pass quickly. Darin was knowledgeable with the paperwork and explained everything well. I drove away with a car that was better than I expected. I will go back to Hagerstown Honda for my next car. Thank you, John. More
by Diann
February 13, 2016
2016 Civic Touring My experience at Hagerstown Honda was exceptional! There was never a time that I experienced a let down or disappointment of the treatment I received My experience at Hagerstown Honda was exceptional! There was never a time that I experienced a let down or disappointment of the treatment I received. John Williams returned calls, texts and emails in a more than timely manner. I never got the feeling I was being manipulated as so often occurred in my experiences at other dealerships. And with the information available on the internet these days, I KNOW I got an exceptional deal from Hagerstown Honda. Thanks John! More
by ffworrell26
February 08, 2016
Great Car Buying Experience A few weeks ago, my very old Accord decided it had had enough of this world and started it's death throws. Corey at Hagerstown Honda was great -- he A few weeks ago, my very old Accord decided it had had enough of this world and started it's death throws. Corey at Hagerstown Honda was great -- he patiently worked with me as I test drove several cars before selecting a used Accord. He was kind, attentive and made the process very easy. I'm so pleased with my new (used) Accord and couldn't be happier with my whole car buying experience with Hagerstown Honda. Thanks, Corey. More
by Lisa O.
Employees Worked With
Corey
February 01, 2016
Could not have been a better experience. Civic Coupe: The staff treated us with respect and our sales person Justin could not have helped us anymore if he tried. Everyone we talked to during Civic Coupe: The staff treated us with respect and our sales person Justin could not have helped us anymore if he tried. Everyone we talked to during our searching and closing on our new car was terrific. No hassles and no complaints. More
by Hondacoupe
January 31, 2016
Honda Pilot Just recently met several salesman from Hagerstown Honda and would recommend their services. They were able to answer my questions and didn't make me Just recently met several salesman from Hagerstown Honda and would recommend their services. They were able to answer my questions and didn't make me feel rushed. More
by allgirl
January 26, 2016
No complaints We've been working with Justin and the guys at Hagerstown Honda for a few years and we've been repeatedly pleased with the the experience. When we fir We've been working with Justin and the guys at Hagerstown Honda for a few years and we've been repeatedly pleased with the the experience. When we first looked to replace our cars we tried many major dealerships in the area and met many sales people. Justin was personable without being clingy and knowledgeable without seeming superior. He balanced the very different needs of husband and wife and got us into cars we loved. It was a no-brainier to return to Hagerstown Honda and ask for Justin again when it was time to replace our leased vehicles and purchase a new family car. After we drove off with our cars Justin kept in touch to make sure that we were satisfied and help with our plates when they arrived. We're so glad that our paths crossed! More
by CRV
Employees Worked With
Dave Ainsworth, Justin Griffith, Brandon Fisher
January 21, 2016
100% satisfied! Ciro made buying my car easy and fun. He was respectful of my time and made me a generous deal without uncomfortable haggling. He really made the Ciro made buying my car easy and fun. He was respectful of my time and made me a generous deal without uncomfortable haggling. He really made the entire experience very enjoyable. He was a prompt and thorough communicator. He took the time to know me and my needs and match me up with the van that had the features I wanted, but without trying to get me to buy more car than I wanted or needed. Everyone at Honda that I have dealt with from the service department (Thanks Matt!) to sales (Thanks Ian and Ciro!!) has been not only professional, but outgoing and sincere. There is no where else I will consider for purchasing or servicing my cars!! More
by nocarol07
January 19, 2016
First time buyer, very positive experience First time buyer with Hagerstown Honda. Matt and the sales staff were great to work with, explained everything throughly and went out of his way to po First time buyer with Hagerstown Honda. Matt and the sales staff were great to work with, explained everything throughly and went out of his way to point out/show the differences in models. The finance department was extremely friendly and easy to work with as well. A very positive experience. Over all, extremely impressed and would strongly recommend to anyone in the new/used car market! More
by Wbrodie
