Halleen Kia of Sandusky

Worst most impersonal after sale service I ever experienced. I can't say a bad thing about the sales experience. Paul Poock was an excellent salesperson. Richard Kwiatkowski closed the deal expertly. Everyone f I can't say a bad thing about the sales experience. Paul Poock was an excellent salesperson. Richard Kwiatkowski closed the deal expertly. Everyone from the manager to the owner did a great job of shaking my hand and thanking me for buying from them. Sadly after the sale I may as well have bought the vehicle online from a vehicle broker. Later when I discovered the vehicles computer had no service records entered and the Carfax that KIA promises for all KIA Certified sales on their website the folks at Halleen couldn't have cared less. They told me that the vehicle had been leased by them and the service had been done at Halleen and I believe them. The problem is they offered me a single sheet of of service codes with dates and mileages and put it all on me to get them into the vehicle computer to use for future servicing and told me that Carfax was too expensive to send service records to and if I wanted it done to do it myself. I verified through KIA Corporation that the service records were legitimate and entered them to the best of my ability into the vehicles onboard computer service records. 3 or 4 hours of my time later I had pretty good assurance that the vehicle was maintained but have only records I manually entered to prove it to whoever might I was stunned by the total "who cares we already sold you the vehicle" attitude of Pat Halleen. If you believe that buying a car is a serious purchase and that the seller should stay involved after the sale you may be disappointed if you buy from Halleen. I got an outstanding vehicle at a very good price but have never had a worse after sale experience. And when the sale was complete all I heard was "the owner has to take care of that" which was quite ironic considering that I bought a vehicle owned by Halleen that they were leasing to someone before I bought it. I cannot recommend that anyone buy from Halleen unless you expect very little after you drive off the lot because very little is what I got in the way of assistance when I asked for help resolving the service records history problem with my vehicle. Once again, great vehicle, exceptional salesman and finance manager but horrible customer relations and lots of excuses after the sale. More

Great Dealership and people! I recently had service on my car and also purchased a new vehicle from Halleen Kia. Each associate we dealt with was friendly, honest and caring. Ever I recently had service on my car and also purchased a new vehicle from Halleen Kia. Each associate we dealt with was friendly, honest and caring. Every detail was explained and each person knew their products. I highly recommend you ask for Travis when purchasing your car. He will give 100% to make it work for you. Halleen Kia treats you like family, a dealership you can trust. More

Love my kia Paul and the guys at Halleen we’re fantastic they made sure to get me everything I asked for and to make sure jacq eats sure I got the best deal Paul and the guys at Halleen we’re fantastic they made sure to get me everything I asked for and to make sure jacq eats sure I got the best deal More

Good experience We had a good experience. While there we were introduced to the service department. The contract was explained. Our salesman was positive and helpful, We had a good experience. While there we were introduced to the service department. The contract was explained. Our salesman was positive and helpful, explaining how things worked and setting up CarPlay and our phones. David Halleen even stopped by to say hello. More

Matt was amazing! Matt did an amazing job! Not only did he make us feel like we were talking to a friend, he worked hard to get us in the type of vehicle we wanted and Matt did an amazing job! Not only did he make us feel like we were talking to a friend, he worked hard to get us in the type of vehicle we wanted and at the right price for us, he was very patient and understanding to our situation and very personable. I absolutely love my 2019 Sorento and never planned walking out with what they gave me! I would definitely reccomend Halleen Kia but most of all recommended Matt to anyone shopping for a new car! More

Spare tire ..jack ect I can't believe you are selling cars with no spare tire or a jack what the xxxx is up with this .I have no spare no jack or tire hold down ..the sale I can't believe you are selling cars with no spare tire or a jack what the xxxx is up with this .I have no spare no jack or tire hold down ..the sale man told me they don't come with one .this is unsafe when you have a flat tire on the road ..I will not be sending my friends or family member to your dealership.like I promise More

My car buying experience exceeded my expectations! Marla was the person who helped me and she was amazing! Richard was very helpful as well. Halleen Kia has an excellent team. I would 100% recommend an Marla was the person who helped me and she was amazing! Richard was very helpful as well. Halleen Kia has an excellent team. I would 100% recommend anyone buying a car to go there. More

Paul Poock is the best. I had went to a different Kia dealer and they had tried to charge me more interest rate than first agreed upon. I had sent Paul an email saying I was I had went to a different Kia dealer and they had tried to charge me more interest rate than first agreed upon. I had sent Paul an email saying I was tired of being treated badly because of my less than perfect credit. Paul and his finance department took really good care of me and made my payment 67 dollars less a month than the other Kia dealer. Mind you both dealers used the same financing company. Halleen Kia of Sandusky and Paul Poock made this deal be a reality. Thank you for an amazing experience. More

Hakeen KIA Excellent service, honest, and well priced for service related issues. Best dealership hands down in NW Ohio. I am a proud KIA owner and even bring my Excellent service, honest, and well priced for service related issues. Best dealership hands down in NW Ohio. I am a proud KIA owner and even bring my non KIA vehicles to have them serviced at this location. Customer service is top notch!!!! More

Satisfied Customer Had a great experience at Halleen Kia Sandusky. Especially with Paul Poock as our salesman. I did not feel pressured and came out with the exact car a Had a great experience at Halleen Kia Sandusky. Especially with Paul Poock as our salesman. I did not feel pressured and came out with the exact car and payment I wanted. They also kept the buying process/paperwork pretty fast and efficient. I would recommend this dealership to family and friends and will definitely be a repeat customer. Thank you! More