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Handy Toyota
St. Albans, VT
4,174 Reviews
Welcome to Handy Toyota, Vermont's Oldest Toyota Dealer!
~Customer satisfaction before, during, and after the sale~
Handy Toyota has been serving the automotive needs of our customers from Franklin, Lamoille, and Chittenden counties since 1952. Though we're located in the heart of beautiful downtown St. Albans, Vermont, we attract much of our business from the greater Burlington/Williston area due to our reputation for small town integrity and big city deals.
At Handy Toyota we will do anything within our means to earn your business. Our Sales and Service staff have many years of experience and the dedication to provide you with the best possible car buying/servicing experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 4,174 reviews
January 18, 2019
Good experience Leandro was very helpful and did everything possible to get me into the vehicle I wanted. I am very happy with my experience at handy Toyota. Leandro was very helpful and did everything possible to get me into the vehicle I wanted. I am very happy with my experience at handy Toyota. More
by shope48
Employees Worked With
January 16, 2019
Treats Women Poorly You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid a You know what I despise? The way car dealerships and service centers talk to, and treat, women! Just because I am a woman, doesn't mean I am stupid and gullible when it comes to my car. I went to the service department for a flat tire on my leased vehicle. The first thing Tiffany asked me was, "coming for service? Do you have an appointment?" I replied, "no I have a flat tire (partial flat)." Her response was, "well you've ruined your tire because you drove on it..... now you need a new tire." And she walked away from me. She further adds, "and since you didn't make an appointment, you're looking at an hour and 45 minutes." I replied, "well, I don't schedule my flat tires.....and I wasn't going to stay at the Vet." (I had my 6 month old puppy with me). So I go into the waiting area with my dog and shortly afterward, Tiffany approaches me. "We can't replace just the one tire.....you need to get 4 new tires......and we only have snow tires." My response was, "I don't need 4 tires..... I'm not buying 4 tires." She STRONGLY urged 4 tires; repeatedly throughout my THREE HOUR disaster! She stated that my current tires "aren't going to last me until March" and informed me that "in order to turn in my leased vehicle that I need to buy a new set of tires." She added, "I will go ask my Sales Manager, Jamie Shea about this." She came back stating that neither she, NOR HE, knew the answer to requiring me to replace all 4 tires before lease-end. She advised ME to call Toyota Financial to find out. So I called. Of course I don't have to purchase 4 new tires!! Not required!! Then Tiffany comes back and says "I strongly advise you to get at least 2 then." I refused. She rolled her eyes. While talking with Toyota Financial, the leasing dept suggested turning the lease in early instead of purchasing tires. She gave me Jamie Shea's name as the "Lease Loyalty Representative." She advised that he would go over my options. I approached Jamie who didn't have a clue what the leasing dept explained to me. He did NOT explain options; he didnt give me the time of day! He interrupted me several times to talk to other people. When he was done wasting his time with me, he looked at MY DOG and said, "well goodbye, now!" He told me, "maybe I'll call you tomorrow." No phone call of course. I went back to the service dept to check the status of my flat tire and Tiffany AGAIN pointed out that I had not made an appointment and that "I took so long making a decision as to purchasing 1 tire, 2 tires, or 4 tires," so now I was looking at another HOUR. I had already been there for TWO. God forbid I didn't schedule my flat tire! I gave her that answer every time she told me that I didn't make an appointment. Nicely suggest 4 new tires ONCE, not FIVE times. Mention a longer wait time ONCE, not 5 times because I didn't make an appointment. We have been loyal to this dealership for over 17 years. Even having the same salesperson for those 17 years. We loved our salesperson, Ali. He had been wonderful, but in the last few weeks this dealership has left us hanging. We've been trying to make a deal for over 3 weeks. No return calls, no responses, and lack of communication between Sam Farrar, the Sales Manager, and Ali Kamal, our Salesman. Tiffany in the service department even had the audacity to ask me for "all 10's" when filling out the survey! I think NOT!! In the end, I was overcharged a disposal fee, which Tiffany promised to refund, and the Service Dept didn't bother to fill up the rest of my tires or turn off the tire pressure indicator light. I will not recommend, or return, to this dealership. We have since visited Heritage Toyota and purchased another vehicle. We were treated respectfully and with great kindness. I was treated like a second-class citizen at Handy Toyota. They have lost our business and our respect. More
by jrkjl5
January 16, 2019
Thank you! This is our third car from Handy Toyota, but our first brand new and my first lease! Samantha was wonderful as always, and we appreciate our quick and This is our third car from Handy Toyota, but our first brand new and my first lease! Samantha was wonderful as always, and we appreciate our quick and enjoyable experience and how much everyone at Handy worked with us to make our dream of a new family car happen! More
by Kbachand
January 09, 2019
Friendly Staff Everyone at Handys worked hard to make this sale possible. I had never bought a car here before 2 years ago and now I have both a highlander and a rav Everyone at Handys worked hard to make this sale possible. I had never bought a car here before 2 years ago and now I have both a highlander and a rav4. Great people to deal with and willing to do all they can to make a deal happen. Thanks More
by Crussell
January 05, 2019
First time leaser... forever customer! Samantha and Reg took the time, patience, and care needed to make my first time experience with a new car memorable. I can’t thank them enough for bei Samantha and Reg took the time, patience, and care needed to make my first time experience with a new car memorable. I can’t thank them enough for being so kind and helpful throughout the process! I highly recommend having this great experience yourself if you’re a first time car shopper! More
by *Elise1293
December 31, 2018
4Runner Purchased a 4Runner from Handy Toyota. I worked with Samantha Laurencelle. Very pleasant and nice. I am a life long Handy Toyota customer. Cheers to t Purchased a 4Runner from Handy Toyota. I worked with Samantha Laurencelle. Very pleasant and nice. I am a life long Handy Toyota customer. Cheers to the great team More
by 4runnergirlnow
Employees Worked With
December 31, 2018
Always a pleasure I've been going to Handy for 7 years now, always a pleasure, always easy. Every time I'm there for service they are easy to deal with, super friendly, I've been going to Handy for 7 years now, always a pleasure, always easy. Every time I'm there for service they are easy to deal with, super friendly, and great hospitality. This is my third car with them - I'm always telling people to check them out! More
by Happy
Employees Worked With
Other Employees :
Nate Richard, Jaime Longway
December 31, 2018
I drove 2.5 hours because of their customer service Ali Kamal was fast friendly and very helpful. Communicated via email to accommodate my difficult work schedule, gave me direct and simple answers to a Ali Kamal was fast friendly and very helpful. Communicated via email to accommodate my difficult work schedule, gave me direct and simple answers to all of my questions, worked with my budget, and got me in a vehicle that has everything I need. I shopped around and this was the only dealership that gave me very clear and direct answers on what the lease means and my buyout options at the end. I got a very competitive price on a popular vehicle. I look forward to doing business with handy and Ali in the future! More
by Abilikestoyotas
December 31, 2018
Great experience I had a great experience when I purchased my Yaris IA last year. Jordan was very knowledgeable and helpful. Since then he has been very professional s I had a great experience when I purchased my Yaris IA last year. Jordan was very knowledgeable and helpful. Since then he has been very professional staying in touch and making sure everything is good with my car. I will certainly but my next car from him. More
by Nikki Chaloux
Employees Worked With
December 31, 2018
Great salesman and service My husband and I bought our car through Jordan. He was dedicated to finding us the right car and followed up after to make sure everything was going w My husband and I bought our car through Jordan. He was dedicated to finding us the right car and followed up after to make sure everything was going well. Love our car and will be going back to see Jordan the next time we are needing a car. He will be our go to sales guy from now on! More
by Happycamper
Employees Worked With
