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Harbro Sales & Service Inc

Whitinsville / Webster, MA

4.9
2,391 Reviews
Welcome to Harbro Sales & Service, where we're not just in the business of selling cars; we're in the business of creating happy and satisfied customers. For more than half a century, we've been a trusted name in the automotive industry, serving the Blackstone Valley area of Massachusetts. What sets us apart is our commitment to your peace of mind. With our exclusive 30-Day Buyback Promise, we stand by every vehicle we sell. If you're not completely satisfied with your purchase, we'll take it back, no questions asked. At Harbro, it's not just about the cars; it's about your experience. We treat our customers the way we would want to be treated, and it shows in our long-standing reputation. Discover hassle-free car buying and service at Harbro Sales & Service – where your satisfaction is our priority.
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546 Providence Rd. / 103 Worcester Rd.

Whitinsville / Webster, MA

01588

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Showing 2,391 reviews

September 06, 2018

Nothing but things up! I had the pleasure of dealing with Jeremy. He was very professional, and helped me with everything along the way. He took very good care of me, and I More

by Zachattackrides1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Valletto
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2018

Phenomenal I recently bought a Jeep Cherokee from Harbro, Mike, Danny, and the whole team were very helpful in finding the perfect vehicle for me. They made the More

by TashaG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Freedman
August 29, 2018

5 star experience all around! I have purchased two vehicles through Harbro, scheduled services on my vehicles, and sought advice regarding vehicles. All around great respectful hel More

by Aaalee2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan Brinkley, Kelsey Violette, Michael McLaughlin, Kayla Lamy, Mark Alisch, Paul Naylor
August 23, 2018

Oil Change Great service, pleasant customer service personnel both in.making an appointment & picking up the vehicle If you haven't tried Harbro for service gi More

by ELABRIE2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Lamy
August 23, 2018

Service Department Not happy overall with mechanical issues that are presented to me by service department that were not correct. Even if your vehicle has an extended w More

by darlenssb2000
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Alisch
August 22, 2018

Another great experience I recently brought my vehicle in for service and Aaron and Joe did a fabulous job. They were quick, personable and friendly. The made everything easy More

by Epaul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Sylvester, Joe Yuele
August 17, 2018

Friendly staff Fast and friendly oil change. Great deal on Groupon. I’d recommend going here for sales or services. I’ve used them before for service and will go bac More

by Mssma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Naylor
August 16, 2018

Patient and accomodating I drive by everyday . Saw the car on the lot I was looking for. Contacted them by email, went in for a test drive. Said to poor Mark, “ I’m a busy wom More

by Isla2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Valletto
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2018

Bait & Switch I thought I did my research, this dealer had great reviews. The second I signed my contract to purchase my car, Dan Brinkley ducked all my calls and I More

by Jeepgirl15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Hare
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Valletto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Brinkley
Aug 30, 2018 -

Harbro Sales & Service Inc responded

Thank you for taking the time to share your experience. As a small business we strive daily to have satisfied customers. I hope that the efforts made by Mark show a reflection of that. Regarding the large miscommunications that you had with our FORMER employee, we were extremely dissapointed to hear of this, and wanted to let you know that this individual is no longer with our company. We would still love an opportunity to make things right as it sounds that you have an great extended service plan that will protect you for years to come. Again thank you for your candid review, and as always we will work hard to improve for the future. I know that Mark has reached out again privately, and feel free to give him a call at any time at 508-234-6767.

August 14, 2018

Professional, Courteous, Accommodating Harbro was outstanding in providing urgent service for a vehicle I needed in just a day. They made it seem like it was no big thing and they could ea More

by Lance
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Alisch
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